Name: Choice Furniture Superstore
Rating: 2.39

“Sadly as with some others recently I haven’t had a good experience with CFS and if it hadn’t been for the customer service team who tried to help initially I would have rated it ZERO stars had that been possible. My reasons are as follows: I ordered a Frank Hudson Gallery Direct Chalk White Chic wardrobe for £509 which on the website was being sold as new and therefore, I assumed, in perfect condition. The wardrobe arrived on time and the packaging was in perfect condition. I asked the delivery men whether I should open the three huge boxes with them to check the order but they said that I didn’t need to and that if there were problems I could just call CFS. I now wish I had ignored this and asked them to wait whilst I checked everything because when I opened the boxes I found over 14 faults! These included: • A large clearly visible chunk chipped off the decorative rose on the top panel, a large gap across half the front seam of the top panel where pieces not joined properly and an uneven raised joint on seam down the side of the top panel. • Damage and paint rubbed off on part of the inside of the side panel. • Over 10 faults in the back panels where the fitting holes had been drilled in the wrong place, not at all, filled in because they were in the wrong place, only 1mm from the edge, going through a corner or on a slant which again made them useless. I phoned customer service and they asked me to send photographs. They then called me back and told me that as the item was 'end of the line' it could not be replaced and that I could either see if a joiner could still build it, in which case they would give me a partial refund, or have the item collected. As I really liked the design of the wardrobe, and didn’t want to have 3 huge boxes taking up most of my room whilst I was awaiting collection. I also felt bad for CFS as from what they told me they were having quality issues with Gallery Direct which was causing them lots of problems. I therefore opted to build the wardrobe with the agreement that if it worked out ok I would get a partial refund for my trouble and the fact that it wasn't perfect, or if it wasn't a full refund. When the joiner arrived it also became clear that the essential cam bolts needed to build the wardrobe were missing in places so these along with wood filler and paint had to be bought. In total I spent £75 making my total expenditure £583.49 on an item which shouldn’t have been sold to me in the first place. I called back CFS once the work was done and they said they would get back to me with details of the refund within the day. When this didn’t happen I contacted them again and eventually got an email saying the refund was ‘only £75’. In other words not a refund at all as this was the money spent on the joiner and materials that they had encouraged me pay for! I have emailed twice to say I am not happy and expect compensation for the fact that the goods were not of satisfactory quality as shown on the website and due to the missing cam bolts and poorly drilled holes, not fit for purpose. Alternatively, if a partial refund was not possible I requested collection and full refund. I have not heard back from them since. Surprisingly for an end of the line item that cannot be replaced, it is also still available on the website. As a result of this experience I feel that I have been taken for a complete ride by CFS and can only wonder whether they knew they were selling damaged, not fit for purpose goods in the first place. I hope this isn't the case.”


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Choice Furniture Superstore Reviews