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Choice Furniture Superstore Reviews

2.4 Rating 71 Reviews

34 %

of reviewers recommend Choice Furniture Superstore

Company Reviews

2.4

Based on 71 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

Choice Furniture Superstore 1 star review on 1st February 2022

6

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor customer service , placed and paid for an order at the beginning January with an advertised 7-10 day delivery date . After numerous chasing , excuses too many to list and endless fruitless promises of delivery dates I eventually received my order 14 weeks later ! I would most definitely not recommend or buy from this company again .”

Posted 2 years ago

“This company are liars. do not use. I ordered a table and they were so quixk to get our money. Once we payed thats when the problems started. We were told everyday for a month that we would get a call back the same day at 5pm to areange delivery, but never received anything. We got to a point where we were calling them 3 times a day. Then we decided to ask for our money back, so when i called and asked the man to process a refund, he pretended he could not hear me and i could hear him laughing in the background. I ended up involving my bank to get my money back. I would never even dream of using this company again and i would advise anyone reading this to seriously avoid aswel. It is a scam”

Posted 2 years ago

“Absolute appalling Service do not use. Ordered a tall bookcase on January 1st 2021 deposit taken with expected delivery confirmed 26th February. It's now the 4th May and still no confirmed delivery date. Fed up now with numerous excuses, brexit, the Nile blockade, transit issues, Vietnam supplier delay etc I have had them all. I will be complaining to the Trading Standards for false advertising etc as the item is still on the website at a higher price with a delivery date of 1-2 weeks!”

Posted 2 years ago

“Apalling company - do not buy anything from them! I ordered two cabinets and received no confirmation I had bought anything. I then called and asked for an email confirmation which they failed to send me. I then called a second time to speak to the customer services department and was told off because he said he did not like my tone. I am always pleasant with everyone in customer services because I used to work in this field myself. I have never been told off by a customer service manager - it was dreadful behaviour. The manager said he would send me an email but never did and then he told me off because he said my email address didn't work - more lies. I regularly receive email adverts from this company so I know they can send email if they want to. They have taken the money out of my account and I have no evidence I have bought anything. I shall be calling Trading Standards to check they are a valid company.”

Posted 3 years ago

“Dreadful company. My first order (mirrored sideboard) arrived smashed and chipped and then took 6 calls and 8 emails with photos to get them to come to collect. I asked for a replacement which then cost £120 more at my own expense and appeared better quality - however 4 weeks in and it’s fallen apart with a door hinge completely out of rotten and dry wood. More phone calls emails and photos and they’ve just said I have to pay £25 to get it repaired! Not a word of apology for my inconvenience nor the fact I’m unable to use an item that cost £400 just 4 weeks ago now being unusable! Dreadful customer service and I’m highly sceptical of product - feels like a company selling shabby seconds which are not advertised as such. Avoid! The cheaper prices are reflected in dreadful product and non existent customer service!”

Choice Furniture Superstore 1 star review on 28th April 2021

Choice Furniture Superstore 1 star review on 28th April 2021

Choice Furniture Superstore 1 star review on 28th April 2021

Choice Furniture Superstore 1 star review on 28th April 2021

Posted 3 years ago

“Really surprised to read the negative comments. I experienced brilliant customer service when querying why a discount hadn’t deducted from the balance I paid. Had a reply the next day and refund back in my account two days later. Good communication regarding delivery, arrived on the day and at the time specified. Beautiful item delivered, I’m one very happy customer 🙂”

Posted 3 years ago

“Terrible, incomplete furniture and lies, of arrival. Incompetence at it's best.”

Posted 3 years ago

“The worst store on the bundle of liars for 5 months I have been waiting for the missing part of the wardrobe and since 3 I hear all the time that they have in stock and now send, stay away from this store Thomas”

Posted 3 years ago

“Really regret using CFS. We bought a table for almost £500 and the quality is just terrible. On top of this the after sales service has been shocking. They tried to make us pay for an engineer to come and view the table, didn’t read our emails properly and were generally all over the place. I don’t usually write reviews but I really am disappointed and wish I had gone to a reputable company like John Lewis ☹️.”

Posted 3 years ago

“Absolutely appalling service. Ordered 2 months ago, said would take up to 2 weeks for delivery and still waiting to even hear when we are expecting arrival. Absolutely no communication and no apology about it. DO NOT USE”

Posted 3 years ago

“Non existent customer service. Was promised delivery but when it didn't arrive, I was told that the delivery date was the date it came into the store, not the date it would be delivered to me! They kept saying they'd email me with a delivery date, didn't hear anything, and have now rung them seven times and I'm still waiting for a call back or email. If I could give them a zero score I would. Wish I'd gone elsewhere now. I've requested a copy of their Complaints procedure and haven't had a response to that either! Don't go near them.”

Posted 3 years ago

“DO NOT USE THIS COMPANY. Ordered an item 19th August, was told delivery around 30th Sept. Called me 2nd October to be told it won't be ready till 'approx mid November'...the lack of customer service from this company is appalling and I would encourage people to think twice before ordering! Now left out of pocket without any clear delivery date, I have no idea as to where my item is or when it will actually arrive. Please think twice before using this company.”

Posted 3 years ago

“Ordered 3 items from a range. Delivery didn't arrive on the date stipulated on the order page. Calls to Customer Service and Sales were fruitless, ended up talking to a nice man in the warehouse who confirmed the item was due in the following day. Arrived with me 2 weeks later! Despite all the crates and packaging, 1 item arrived damaged and not as per the photos. Arranged a replacement, slightly better but definitely not like the photos. Delivery date for the 2nd item was not a weekend, as agreed. Ended up taking more time off work. Would not take back all the items, as the other 2 items were not damaged. Didn't deliver to a room of choice, as agreed on email. Rude to my wife, actually refused to deal with her. Minimal compensation accepted. Do not recommend this company at all. To add.... 30 minutes after my initial review, a chap called who has offered me more "compensation" to remove the review. Shame they were not this quick with communication earlier in the year. It is no longer about the money, or incorrectly portrayed furniture. People out there need to know what kind of company this is. EDIT - Yet another phone call asking for this to be taken down.”

Posted 3 years ago

“Product is fine but late arriving and was not assembled as stated o their website.”

Posted 3 years ago

“CFS delivers what it promises though it may get late. If CFS can improve on its delivery promise and communication, then it could become 5-star rated!”

Posted 3 years ago

“Paid for my product May 5th with a 5 day delivery promise. Eventually after lots of chasing agreed a delivery on June 3rd. They never arrived. They then said 12th June so I asked for a refund. I was promised a refund on the 3rd, 5th, 10th and 11th of June. I’ve still not received a refund or my product. When you call it just rings. When you finally speak to someone the man is rude. Do not use. Total scam”

Posted 3 years ago

“This company lies about delivery dates’ Do not order from this company! Ordered a dressing table 8 weeks ago and still never received! Called them twice a week to be told it’s coming that week and then emailed them to be told it’s will arrive the same week...they lie and lie. They take your money and expect you to wait months....truth is there is no delivery dates. This happened to me the first time I ordered and I gave them the benefit of doubt and they have done it again! Now waiting for a refund within 24hrs let’s see how long this takes them.”

Posted 3 years ago

“A word of warning - do NOT buy from this company. Rude unhelpful people, I’d say cowboys. Had to get my credit card company involved to get a refund, you have been warned!”

Posted 4 years ago

“No stars for this company ! Bad service , even worse customer service . No communication about delivery .Had to phone several times to ask where my delivery was .The item finally arrived and lo and behold it had a large gouge out of it ! Now I can’t get them to come and pick up item and get a refund .Why is this company allowed to trade”

Posted 4 years ago

“Following the issue i reported previously with a Frank Hudson Gallery Direct Chalk White Chic wardrobe I am now happy to report that it has fully and satisfactorily been resolved by the CFS management. As soon as the management was aware of the issue they telephoned me personally to apologise and rectify the matter.”

Posted 4 years ago

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Choice Furniture Superstore is rated 2.4 based on 71 reviews