“This service is not as great as advertised.
They don't give you your actual levels in numbers - they send you like a slider graph of low, medium, and high - so I had to get a secondary blood test so my doctor knew exactly what the numbers were to see if there was something wrong. We reran all the tests that had indicated "high" and I was over by like 1 or 2 points - not enough to do anything. So I wasted all this time and money on a test that showed me I was basically fine.”
“They charged me then never sent the product, nor provided any confirmation or shipping info. My repeated requests to customer service went unanswered and I eventually had to get my credit card provider to contact them for a refund.”
“AVOID!!! Awful! I paid my lab fee and got my results back. I can get the prescribed medications for much less and yet they refused to give me a prescription so I can go somewhere else! The rep Nick gave me the run around and said they only will give out prescriptions to pharmacies they have vetted and work that are in compliance with state laws with not Costco (which is in full compliance with all state & federal laws). I’m filing a complaint with the state of Colorado!”
“If I could give 0 stars I would. The zoom care was sub-par. I was talked into going on tirzepatide and then not given any, I mean zero, instructions on how much to inject and on how to inject. When I sent an email asking for help, I just got a number of what to start at and a link to a YouTube video for injecting that didn't match the meds I had. No follow up for 2 months, no checking on me, no tips, nothing. These people are a menace.”
“When I first used them, yes, I paid for the overpriced vitamins & hormones, but the worst part was when I actually needed nausea meds Associates’s with tirzepatide and the response time was AWFUL and many times non-existent. Placed an order for tirzepatide again to lose a pesky 5 pounds and was told my BMI was at a point that I’d need to clear with a doc … BMI under 25… I don’t have time nor desire to visit a doc. So they’ve told me that they cannot refund my money. Money can ALWAYS be refunded if product or service has not been received. Paid around $650 for tirzepatide I’ll never receive …. So, really I just want my money back - not overpriced hormones or vitamins!”
“The tablets I received did not look at all like what is pictured. I’m told they have oxytocin and one other compound but not the bee-whatever is shown on the ad I tried it twice and felt absolutely zero effect, even though I can feel effects from even OTC supplements. I spent $144 on these completely useless things and when I reached out was offered a face cream as a consolation.”
“Wish there wasn’t a one star minimum. Staff is very attentive up until you have paid. Once they get their money it is radio silence. I chose them to try semaglutide and trizepitide and could not recommend more strongly that you go elsewhere. Their products come from a compound pharmacy and are extremely overpriced. I did three months of semaglutide and after seeing no results I switched to trizepitide for another three months. After six months and $2k I have still not lost a pound. The team was very vague and unhelpful in why this is the case for me. I requested my trizepitide come from a different pharmacy, was ensured that it would, and upon receiving it, it came from the same pharmacy. I never heard back from my rep after calling this out. As a vulnerable and desperate young lady looking for a change in my body it was beyond defeating to be out this money, time, and radio silence from the team. Do not buy in!!!”
“Terrible experience from the blood tests to the uninformative consultation to little to know info on what the meds they wanted me to pay $400 for. Never again.”
