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christopherward.co.uk Reviews

4.5 Rating 835 Reviews
87 %
of reviewers recommend christopherward.co.uk
4.5
Based on 835 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone, Email
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Phone:

01628 763 040

Email:

customerservices@christopherward.co.uk

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christopherward.co.uk 5 star review on 15th July 2022
Jason
christopherward.co.uk 5 star review on 29th April 2022
John T
christopherward.co.uk 4 star review on 28th October 2017
Mr Stefan Hartzhorne
christopherward.co.uk 5 star review on 27th October 2017
Anonymous
christopherward.co.uk 5 star review on 25th October 2017
Mr Ronny Heymann
christopherward.co.uk 5 star review on 23rd October 2017
Mr Andrew Slatter
christopherward.co.uk 5 star review on 20th October 2017
Mr Jorge Biaut Otarola
66
Anonymous
Anonymous  // 01/01/2019
I ordered my watch on the 2nd of Jan which had said 2-3 days delivery. It also said it may take twice as long if there is a sale. 1 week passed and no contact had been made so I called to find it was still going to take a week as they are busy. I emailed them for a date and told it would be with me early next week. On Tuesday the 17th I emailed again to see when it was arriving and told it would be there tomorrow. Then on the Wednesday I contact the courrier who say it will not be with me and I need to contact chr to get them to contact them. Still I have not recieved my watch the customer service is poor and I will never use them again.
Helpful Report
Posted 9 years ago
I Ordered a C60 Trident Titanium 2 on the morning of 27/7, needed the watch before 2/8 as I would be away and I needed a good quality divers watch. I had no option within the order process to upgrade the shipping so I had to trust that they would get the watch to me on time. I had not got any response at all so I phoned on late afternoon on 28/7 to find out if they would be able to get the watch to me. I advised I would cancel the order then if they couldn't, I was advised that the watch would be sent on 29/7 and that it would be delivered on 1/8, I was happy with this so left the order in place. I had not got any messages from them so I phoned 1/8 to check if the watch was to be delivered today, I was advised that it had not been sent and would be posted today, need less to say I have now cancelled the order and I will be going away with out the watch that I needed! I am not happy at all that Christopher Ward did not do as they said they would, this is the worst possible let down in customer service. I appreciate that they are busy when they have sales on but it is vital that you don't make promises and not keep them.
Helpful Report
Posted 9 years ago
christopherward.co.uk is rated 4.5 based on 835 reviews