christopherward.co.uk Reviews

4.5 Rating 828 Reviews
88 %
of reviewers recommend christopherward.co.uk
4.5
Based on 828 reviews
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customerservices@christopherward.co.uk

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christopherward.co.uk 5 star review on 15th July 2022
Jason
christopherward.co.uk 5 star review on 29th April 2022
John T
christopherward.co.uk 4 star review on 28th October 2017
Mr Stefan Hartzhorne
christopherward.co.uk 5 star review on 27th October 2017
Anonymous
christopherward.co.uk 5 star review on 25th October 2017
Mr Ronny Heymann
christopherward.co.uk 5 star review on 23rd October 2017
Mr Andrew Slatter
christopherward.co.uk 5 star review on 20th October 2017
Mr Jorge Biaut Otarola
66
Anonymous
Anonymous  // 01/01/2019
Poor QC and CS I ordered a CW Twelve (luxury watch), which was faulty on arrival. I contacted CS both through their website (as advised) and by email. It took 5 days to get a reply, which was really not very helpful. Now I have to: - jump through hoops, complete forms and put lots of details in to arrange a return, - find a printer, - visit a DHL drop-off point to send the parcel back, - wait for the faulty watch to be assessed, - wait for a refund, - place a new order for a new watch, - wait for it to be delivered and hope it works this time. That's a rubbish customer experience for a luxury product. Comments about the quality of this service were simply ignored by the CS agent, as was a question about how long it would take for them to process the returned watch. CW make some nice watches, this was supposed to be my second, but I won't buy from them again unless their QC and CS improve drastically.
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Posted 1 month ago
I've purchased seven watches from Christopher Ward over the last 18 months and have been very happy with the service I've received up until now. I paid for a watch in December 2022 with the initial delivery date of March/April 2023. This date passed and after several messages was given a new date of May/June. This deadline was also missed. More messages from myself revealed a new deadline of July/August. This week after messaging for another update I was informed that production were struggling and to be patient (or words to that effect) I'm sorry but this is absolutely ridiculous and not the way to treat customers. I shouldn't have to chase up information. I've cancelled my order and requested an email from Mike France (the boss) I've certainly purchased my last ever Christopher Ward watch. Terrible customer service from a company i used to hold in high regard.
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Posted 7 months ago
The watch is beautiful, however the delivery by DHL awful. I paid $1000 for a watch that was left in my driveway overnight. The driver should have put the package on my porch! FEDEX, UPS and USPS has no problem putting packages on the porch. Here in NY this package could have easily been under 6 inches of snow. Time to cut ties with DHL. Because of them I will never order from Christopher Ward again !!!!
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Posted 2 years ago
One of the worst purchases I have ever made. I bought a C1000 on the basis it was well made however that couldn't be further from the truth. It has been back for repair three times now, each time taking a huge amount of time to get done, and on the most recent one they have had the temerity to try and charge me £250 for a repair to a badly made watch. Avoid Christopher Ward at all costs as their products are not what they promise and their service does not make up for this.
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Posted 3 years ago
Worst of British! Why buy a watch from a company that describes its components as known by the industry to be "poor". And in my case unusable. The Christopher Ward Abyss GMT "uses black lume so this is poor across the industry". This is a direct quote from Chistopher Ward after sales! I love dive watches and own a number of them (cwc, nite, elliot brown etc) so was excited to get the new Christopher Ward Abyss GMT. It sells itself as a usable professional dive watch and its not. It's nothing more than a day time only dress watch. There is no point having a watch that can go 60atm with no way to view it. And come sun down you can not see the face as they are knowingly using an inferior component. And in my watches case it doesn't work at all. Waste of hard earned money.
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Posted 3 years ago
Their watches do look nice. Unfortunately, their service warranty is essentially useless. I owned one of their C60 quartz watches for about two years. After it stopped working, I walked it into a jewelry store to replace the battery. They said the problem was not the battery, so I mailed it back to the company to fix it. They said the warranty was voided because a third party had opened the case. This is not logical, since anyone owning a quartz watch is going to replace the battery when the watch stops, which means doing what I did. They wanted to charge me about $120 for the repair, so I told them to throw away the watch. I will buy from a more reputable company in the future.
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Posted 4 years ago
Christopher Ward = Waste of money. I received the waste and it was heavy and very uncomfortable to wear.
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Posted 4 years ago
If you're considering buying from Christopher Ward, please first consider how they've treated a loyal customer. One of my four(!) CW watches developed a fault. I assumed their much vaunted 60/60 returns process would be a well-oiled machine. In reality, it has exposed me to the most inept customer service I've ever encountered. Issue 1: They sent me a returns envelope with an invalid postage label. This caused embarrassment at the post office when they (not unreasonably) suspected I was attempting to re-use a previous label (it was dated from 2013). Issue 2: On being told of this issue, CW sent another envelope with the assurance that the issue wouldn't be repeated. Exactly the same thing happened; the label was not recognised by the post office. Issue 3: I mailed CW to inform them they had repeated the error, and explained that I'd covered the cost of the shipping this time (I included an image of the receipt). The eventual response (after chasing) acknowledged the issue, but suggested that I pay for the postage (demonstrating they had read one sentence of my email, and ignored the very next sentence). Issue 4: After much further chasing, I was called by a customer services agent who said they'd process a payment to my credit card for the postage, and that it would be with me in 3-5 working days. 13 working days later, no payment had been made. Issue 5: More chasing later, another call gave an internally inconsistent reason for the failure of the payment. I will stop short of accusing them of dishonesty, but the explanation bordered on the ludicrous. Issue 6: I gave my bank account details, and was promised the payment would be made the same day, as an immediate transfer, and that I would receive an email confirmation. Neither was true. Issue 7: Several days later, I still don't have the refund, and there's been no explanation as to why. So if you want to buy from Christopher Ward, do so in the hope that your watch never develops a fault. If it does, be prepared to endure quite staggering levels of ineptitude. Several CW staff members have been involved. This is not the failure of one individual; it's systemic incompetence.
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Posted 4 years ago
Terrible terrible, almost non-existent customer service. I sent my watch in for repair, the works took months and the broken strap was not replaced as requested. Also the immaculate original box was badly damaged by them. Now they wont even respond to my emails. Avoid like the plague, they dont care for customers and decent watches need ongoing support from the manufacturer.
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Posted 4 years ago
Sent off my watch for a service. It has taken three months and I still do not have t back. I was not informed how long it would take. I would not have sent it otherwise. Too long. Customer service is not what I would call customer service no apology, always on the defensive, they are right I am wrong even though I am a customer. There is NO customer service at Christopher Ward.
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Posted 4 years ago
My sad assessment is that this company was founded by dabblers who aren’t interested in building a franchise. They have shown me they don’t care much about their customers and take little pride in their endeavours. The Trident C60 GMT watch didn’t work right out of the box. Could not set the date nor the GMT hand. Where was the QC? Why ship a faulty watch across the ocean to irritate a first time buyer? Customer Service said they’d arrange for pick up from UPS. They didn’t! I shipped it back myself. They tested it and acknowledged it was faulty. I asked for a swap with a non-GMT version, getting a refund for the difference. Nope. They said I’d get a full refund but I would have to go back to their website to order it myself. You’d think to keep a customer they’d do a little work here rather than sending me back to square one, where I already have my doubts. I said OK, I’d order the non-GMT version if they expedited it priority the next day. They wrote back about my refund and ignored my ask. (I did get refunded for the watch and reimbursed for my shipping cost.) Faulty product coupled with indifferent service. Can’t get much lower than that. Customers are not a priority. No service ethic or pride in excellence from what I experienced. Serves me right for ordering on-line. As my friend said, “there’s a reason we love our Rolex, Omega, Patek etc.!”
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Posted 4 years ago
Servicio pésimo , 45 días de pagar reloj no llega. Señoritos de CHW ni se molestan para aclarar situación Un pena, absoluto no recomendable
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Posted 5 years ago
My wife purchased the Trident C60 Day Date for my 50th. Arrived late and had additional delays. Lovely looking watch, well weighted and the day date complications are wonderful. However despite its COSC rating this watch loses over 4 seconds a day. When I returned it CW claimed it tested at only losing 1 second a day. Not sure how they tested this but it' not by wearing it that's for sure. For someone who is obsessive about time keeping and hates to be late for anything - having a watch that loses time is much harder to deal with than one that gains. CW wouldn't refund as they say it wasn't in original condition and by that they mean I' had the nerve to wear it. Save your money - look for a pre-owned prestige brand and give these pretenders a wide berth.
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Posted 5 years ago
Poor customer service
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Posted 5 years ago
Due to being misled and having a very poor experience on your website (over an hour trying to purchase, gave up and returned the next day) and a very poor experience with your customer services when I raised my issue (presenting you with email proof of your mis-selling) I cancelled the order. No one seemed to care. Please let me know how you will address your selling tactics, otherwise I think Trading Standards should be made aware. All companies suffer glitches but if you send me an offer for a lower price and I use this but unwittingly pay a higher price, you should do the honourable thing. This was to be my fifth watch from you, alas, I feel inclined to cease being a brand advocate.
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Posted 6 years ago
I cant get on the website to preview the January sale event
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Posted 6 years ago
I have ordered from CW many times, and they have got the orders wrong most of the times. the company is not used to multiple orders. they have either canceled more order or did not send it with out any communications. this very poor for a company, specially a micro brand that is trying to expand. the customer service is very poor and they are not very helpful at all.
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Posted 6 years ago
The watch numerous times.
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Posted 6 years ago
Incorrect billing. They cancelled part of the order but charged me for all of it.
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Posted 6 years ago
Stop changing the logo every 6 months please, it just puts your watches in the 'fashion' category..
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Posted 6 years ago
christopherward.co.uk is rated 4.5 based on 828 reviews