Ciate London Reviews

Name: Ciate London
Rating: 4.29

4.3 Rating 3,202 Reviews

81 %

of reviewers recommend Ciate London

4.3

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

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Ciate London 1 star review on 3rd July 2026

Robson Alfredo

Ciate London 5 star review on 29th April 2021

Lucy Brown

Ciate London 5 star review on 31st March 2021

Harkiran Bains

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was so looking forward to trying these but am totally dissatisfied with them. The 2 I bought, Whisper and Candy were dry and bitty and didn’t stay on the lip at all even though I exfoliated and moisturised my lips prior to application. A friend bought 2 different colours to me and one of hers was the same as mine but her other one was totally different and performed as it should. I’m very disappointed with both of mine and would like to think it was just a faulty batch but I’ve read other reviews saying it’s a common problem. The glitter flip element was beautiful just such a shame I’ve been left with 2 brand new liquid lipsticks that aren’t fit for purpose and can’t be used. Total waste of money 😞”

Helpful Report

Posted 6 years ago

“It is not as good as the picture or video makes it look, It is very sticky and there is no where near all the glitter in it that it makes it there is will never buy again”

Helpful Report

Posted 6 years ago

“Not impressed at all with them, brought on offer have tried both, no glitter and don’t go on nice either. Wish I never bothered buying them tbh”

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Posted 6 years ago

“No happy please can u send my money back”

Helpful Report

Posted 6 years ago

“This is the worst product I have ever bought. The lipstick is not the same colour as advertised. It is matte, sticky and does not create a sparkle I would like my money back”

Helpful Report

Posted 6 years ago

“Dreadful did not get what i ordered we never recommend them.”

Helpful Report

Posted 6 years ago

“rubbish - overpriced and no sparkle”

Helpful Report

Posted 6 years ago

“The products are not the same shades when they arrive as what’s on the adverts for them”

Helpful Report

Posted 6 years ago

“Wouldn't recommend you buy from this site. Unless you know the prouts, because there's no chance of returning stuff if you don't, because they'll class it as being used! No refund is forthcoming but I can have a credit note for something else! No thanks, because I'll be in exactly the same position if I don't like the product and it doesn't actually work as they say it should!”

Helpful Report

Posted 6 years ago

“The glitter flip is rubbish.”

Helpful Report

Posted 6 years ago

“I am disgusted with the product...really dry on the lips & hardly any glitter, total rip off.”

Helpful Report

Posted 6 years ago

“Dissapointed in the products the highlighter is just loose glitter and powder doesn’t do anything wish I could return”

Helpful Report

Posted 6 years ago

“Didn’t receive my full order, then got it separately in an envelope - no apology or anything!? Poor customer service - this was a gift so didn’t all arrive in time, as a result I couldn’t give it for their birthday”

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Posted 6 years ago

“Sadly I haven't received my order yet, it's dispatched 24/27 Dec, and its 12th January today!!!!”

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Posted 6 years ago

“Iv always loved your lipstick but last 2 I ordered came completely different to what I wanted so really dont no how that happened it was 2 of the same bright red I would never wear bright red and cant be bothered with hassel of sending them back”

Helpful Report

Posted 6 years ago

“Awful sticky lipst6, not even glit8 and makes your lips wrinkled and dry, waste of 15 pound, not a happy customer.”

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Posted 6 years ago

“I placed an order on 11th Dec for the glitter flip lipsticks in time for Christmas. Still not received them and Christmas has gone. Customer services wasnt interested and just blamed royal mail said they would look into it but I've heard nothing since. My opinion save your money.”

Helpful Report

Posted 6 years ago

“Make sure that what you sell actually does what it is supposed to do”

Helpful Report

Posted 6 years ago

“Rubbish bought 2 and doesn't even glitter complete con”

Helpful Report

Posted 6 years ago

“Product not as advertised”

Helpful Report

Posted 6 years ago

Ciate London is rated 4.3 based on 3,202 reviews