Ciate London Reviews

Name: Ciate London
Rating: 4.29

4.3 Rating 3,199 Reviews

81 %

of reviewers recommend Ciate London

4.3

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

Write Your review

Tell us how Ciate London made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ciate London 5 star review on 29th April 2021

Lucy Brown

Ciate London 5 star review on 31st March 2021

Harkiran Bains

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will be returning this product I ordered two different shades of pink to be sent black lipstick not what I ordered and certainly not happy with the product either”

Helpful Report

Posted 5 years ago

“Extremely disappointed awful quality and no response from customer services to discuss refund yet either!”

Helpful Report

Posted 5 years ago

“Placed order as birthday gift, other never arrived and Ciate stated lost in post - no refund to date. Don’t recommend”

Helpful Report

Posted 5 years ago

“Item not as advertised.”

Helpful Report

Posted 5 years ago

“I haven't received my products yet....”

Helpful Report

Posted 5 years ago

“Really disappointed! Nothing like the adverts for it! I wouldn’t recommend.”

Helpful Report

Posted 5 years ago

“Badly packaged and delivered damaged, Ciaté Customer Service very unhelpful, evasive and unsupportive. I had to pay return cost and find a courier as most including Royal Mail will not accept nail polish or a max of 4 per parcel. It has been a total nightmare, I strongly recommend not to purchase direct from Ciaté as they are just not interested in resolving problems”

Helpful Report

Posted 5 years ago

“Very disappointed with my latest Ciate purchase (nailpolishes). I’m grateful to Leah in Customer Care for resolving my issues but I really shouldn’t of had the issues in the first place. Two damaged items and one already open and a used item, one item that said ‘not for resale’ on the back. Other 2 items were ok. They were gifts and I had to keep sending photos to customer care, 3 items finally got replaced but didn't arrive in time for my daughters birthday. One of the replacement items was also open and had gone thick and stringy (nailpolish) i’ve had to throw it away. Not sure i’d shop here again. Standards/quality control has definitely gone downhill.”

Helpful Report

Posted 5 years ago

“I would like to be able to review the 2 Editor Palettes that I ordered over 2 weeks ago but as I have never received them I can't. I have emailed Ciate customer service twice and rung once to report non delivery of my order but only received replies to say they are 'looking into it'. I've since emailed to ask for a refund of my money or the items replaced but have heard nothing more for the last week. This is dreadful customer service and I am now resigned to having to make a claim through PayPal to get my money back. Needless to say I will not be ordering anything from Ciate ever again.”

Helpful Report

Posted 5 years ago

“Sent me a damaged product and made no real effort to resolve.”

Helpful Report

Posted 5 years ago

“I’m not happy with quality of the product at all”

Helpful Report

Posted 5 years ago

“Rubbish no sparkle at all very disappointed”

Helpful Report

Posted 5 years ago

“Poor quality do not glitter up”

Helpful Report

Posted 5 years ago

“Disappointed could not see any glitter on this lipstick very misleading”

Helpful Report

Posted 5 years ago

“Not as advertised. Sparkle is barely there. Dry and ugly lipstick when on. Never buying again from this company.”

Helpful Report

Posted 5 years ago

“I still have not received my order!!”

Helpful Report

Posted 5 years ago

“Really disappointed with the product. Not only that, when I ordered and buy one get one free I got charged for both”

Helpful Report

Posted 5 years ago

“Hi there I ordered the glitter changing lipstick . Package came super fast and I so was excited to try them. However I’m sorry to say I was disappointed and won’t use them . The application was easy with good coverage but they made my lips feel really dry and not comfortable to wear.”

Helpful Report

Posted 5 years ago

“From purchase to delivery was good and quick.”

Helpful Report

Posted 5 years ago

“Product not as expected, feel cheated .... Followed instructions and very little if any sparkle . Even on night out under lights .. gutted is understatement This product needs to be rebranded ..”

Helpful Report

Posted 5 years ago

Ciate London is rated 4.3 based on 3,199 reviews