Ciate London Reviews

Name: Ciate London
Rating: 4.29

4.3 Rating 3,201 Reviews

81 %

of reviewers recommend Ciate London

4.3

Based on 3,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

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Ciate London 5 star review on 29th April 2021

Lucy Brown

Ciate London 5 star review on 31st March 2021

Harkiran Bains

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 13th March, Royal Mail have lost/stolen the first package and the replacement one hasn’t even been dispatched yet.”

Helpful Report

Posted 6 years ago

“Sorry but it's utter pants not much glitter and seems to smudge”

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Posted 6 years ago

“The colour was nothing like what It should have been and hardly any glitter when you pressed your lips together. I contacted ciate London by email and this is what I received back !!!! 20% off my next order !!! Im not happy with the first order so why would I purchase anything else and waste my MONEY!!!! We are so sorry to hear you are extremely dissatisfied! We can't account for the colour being different, every screen has a different calibration and the images have been matched to a true representation of the product. Please take this code for 20% off your next order, by way of an apology. Code: 20_SORRY Best wishes, Julia Customer Services”

Helpful Report

Posted 6 years ago

“Very disappointed”

Helpful Report

Posted 6 years ago

“product not good”

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Posted 6 years ago

“I was really disappointed with my purchase. I was so looking forward to receiving my lipsticks. I thought they were supposed to last but after 1 cup of tea and a biscuit it was nearly off. I would not recommend.”

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Posted 6 years ago

“The lipstick made my lips extremely dry, none of my usual purchases has ever done this 👎 no glitter!!”

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Posted 6 years ago

“Delivery fast and cheap offer”

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Posted 6 years ago

“I have been waiting weeks and still haven't recieved my order. So far not so happy.”

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Posted 6 years ago

“Terrible company ! Customer service is shocking”

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Posted 6 years ago

“Waste of money. Don't buy. Nothing like advertised. Colours nothing like should be and no glitter. 0/10 😡”

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Posted 6 years ago

“Eyeliner wing very dry . So disappointed”

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Posted 6 years ago

“Looks lovely and can every quickly but found products underwhelming.”

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Posted 6 years ago

“I would give a 0 if I could. I informed you I rec 2 lipsticks both the same colour not as ordered. Still you have done nothing”

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Posted 6 years ago

“I haven't recieved my items yet.”

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Posted 6 years ago

“One of the worst products I’ve ever bought. Triangle stamp lumpy and really difficult to match up with thinness of eyeliner. Very over- hyped. Distinctly unimpressed.”

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Posted 6 years ago

“Not the colours in the pictures at all! Very itchy once applied, won't be buying anymore.”

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Posted 6 years ago

“Rubbish!!”

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Posted 6 years ago

“Not impressed with any of the lipsticks i have purchased. The glitter flip is a total waste of money. Otherwise the rest are ok. Do love the unicorn highlighter and nail varnishes though...”

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Posted 6 years ago

“Disappointed with the products I received. Colours were significantly different to the swatches shown online and some of the shades I purchased stained my lips after removing the product. Overpriced and not worth it. Will not be purchasing again.”

Helpful Report

Posted 6 years ago

Ciate London is rated 4.3 based on 3,201 reviews