Ciate London Reviews

Name: Ciate London
Rating: 4.29

4.3 Rating 3,202 Reviews

81 %

of reviewers recommend Ciate London

4.3

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

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Ciate London 1 star review on 3rd July 2026

Robson Alfredo

Ciate London 5 star review on 29th April 2021

Lucy Brown

Ciate London 5 star review on 31st March 2021

Harkiran Bains

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t believe that these products are so expensive when the quality is terrible! The lip gloss is leaves lips incredibly dry with the need to apply lip balm, and the finish is matte. The glitter in the lip gloss sheds leaving a glittery trail Do not waste your money, I only bought it as it was a super saving via the Martin Lewis newsletter”

Helpful Report

Posted 7 years ago

“Ordered on 13th March, Royal Mail have lost/stolen the first package and the replacement one hasn’t even been dispatched yet.”

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Posted 7 years ago

“Sorry but it's utter pants not much glitter and seems to smudge”

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Posted 7 years ago

“The colour was nothing like what It should have been and hardly any glitter when you pressed your lips together. I contacted ciate London by email and this is what I received back !!!! 20% off my next order !!! Im not happy with the first order so why would I purchase anything else and waste my MONEY!!!! We are so sorry to hear you are extremely dissatisfied! We can't account for the colour being different, every screen has a different calibration and the images have been matched to a true representation of the product. Please take this code for 20% off your next order, by way of an apology. Code: 20_SORRY Best wishes, Julia Customer Services”

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Posted 7 years ago

“Very disappointed”

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Posted 7 years ago

“product not good”

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Posted 7 years ago

“I was really disappointed with my purchase. I was so looking forward to receiving my lipsticks. I thought they were supposed to last but after 1 cup of tea and a biscuit it was nearly off. I would not recommend.”

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Posted 7 years ago

“The lipstick made my lips extremely dry, none of my usual purchases has ever done this 👎 no glitter!!”

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Posted 7 years ago

“Delivery fast and cheap offer”

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Posted 7 years ago

“I have been waiting weeks and still haven't recieved my order. So far not so happy.”

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Posted 7 years ago

“Terrible company ! Customer service is shocking”

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Posted 7 years ago

“Waste of money. Don't buy. Nothing like advertised. Colours nothing like should be and no glitter. 0/10 😡”

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Posted 7 years ago

“Eyeliner wing very dry . So disappointed”

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Posted 7 years ago

“Looks lovely and can every quickly but found products underwhelming.”

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Posted 7 years ago

“I would give a 0 if I could. I informed you I rec 2 lipsticks both the same colour not as ordered. Still you have done nothing”

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Posted 7 years ago

“I haven't recieved my items yet.”

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Posted 7 years ago

“One of the worst products I’ve ever bought. Triangle stamp lumpy and really difficult to match up with thinness of eyeliner. Very over- hyped. Distinctly unimpressed.”

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Posted 7 years ago

“Not the colours in the pictures at all! Very itchy once applied, won't be buying anymore.”

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Posted 7 years ago

“Rubbish!!”

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Posted 7 years ago

“Not impressed with any of the lipsticks i have purchased. The glitter flip is a total waste of money. Otherwise the rest are ok. Do love the unicorn highlighter and nail varnishes though...”

Helpful Report

Posted 7 years ago

Ciate London is rated 4.3 based on 3,202 reviews