Ciate London Reviews

Name: Ciate London
Rating: 4.29

4.3 Rating 3,202 Reviews

81 %

of reviewers recommend Ciate London

4.3

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

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Ciate London 1 star review on 3rd July 2026

Robson Alfredo

Ciate London 5 star review on 29th April 2021

Lucy Brown

Ciate London 5 star review on 31st March 2021

Harkiran Bains

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the products!! Am so impressed!”

Helpful Report

Posted 5 years ago

“I have used their Extraordinary foundation for quite a while now. It's fabulous! It only takes a tiny amount and you can get full coverage. It's great too, it doesn't settle into my fine lines (I'm 40) like some foundations do. I usually don't even powder over the top as the finish is beautiful. I've had compliments on how good it looks, likely because of the non-settle-into-lines properties and great color matching. I think this is the only foundation I've ever been complimented on. I'll keep using for forever!”

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Posted 5 years ago

“Absolutely beautiful products. Super high pigment blush and brilliantly designed packaging.”

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Posted 5 years ago

“First time ordering and the last, two weeks to receive my order”

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Posted 5 years ago

“I tried Ciaté London for the first time and I'm absolutely in love with the brand and its products. Very good quality eyeshadows and cream blushes. I'll soon try other products: can't wait!”

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Posted 5 years ago

“This was the best advent calendar I've had for a long time. Loved the selection of nail varnished. Good sizes for travel and really easy to apply (nice brushes).”

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Posted 5 years ago

“The company itself was incredible with communication after an error was made with discount. I was replied to and refunded very quickly.”

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Posted 5 years ago

“I ordered an advent calendar on 11 Nov as a gift. It never arrived. Ciate sent another on which also went astray. You can't phone them directly, customer serviceis slow to respond to emails. Finally got a refund after dozens of emails and the calender arrived too late to give as a gift with a third courier”

Helpful Report

Posted 5 years ago

“Bought the Christmas nail varnish calendar for the second year in a row. Very good value, excellent quality products and lovey range of colours. Thank you. Ideal as a present for family friends or oneself ! Will be considering it again next year.”

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Posted 5 years ago

“Always happy with products and delivery is always on time”

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Posted 5 years ago

“Loved the product. My daughter adores Miss Piggy so will enjoy at xmas”

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Posted 5 years ago

“The gift itself was nice, colours are beautiful....however the box arrived damaged and I had to use cellotape to fix it back together. This was a present for someone and felt slightly embarrassed giving the advent calendar damaged.”

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Posted 5 years ago

“My order was dispatched nearly two weeks ago but still has not arrived.”

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Posted 5 years ago

“Still missing my parcel, hasn’t arrived after 15 days, don’t think it will be coming before Xmas. Emailed on multiple occasions and only received 1 response saying ‘oh no’ won’t buy from here again. So disappointed.”

Helpful Report

Posted 5 years ago

“Always had fast delivery from their end, and the products are packaged well enough to arrive in one piece (including a mirror!). Customer service team is polite and responsive, so you can be sure that ordering from them won't leave you out of pocket. Love the glitter liquid lip, and I tried the glitter lipstick too (which I prefer). Got the Miss Piggy mirror on Black Friday, too. It's soft to the touch and is a nice weight for a hand mirror. I absolutely love how it's Miss Piggy. I saw a pig mirror from unnamed YouTubers, but I didn't want to buy it as they have a history of being nasty and problematic, so was happy to see another piggy mirror on the market - from a company I've ordered from before that I knew I could trust.”

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Posted 5 years ago

“Lovely cruelty free products! 😘”

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Posted 5 years ago

“Absolutely love the “Disco Nap lip balm” I have bought more.. my lips have never been softer, leaves a soft sheen on lips, use on bare lips or a sheen on top of lipstick. Highly recommended.. (also smothered lips overnight for fab lips in morning.. )”

Helpful Report

Posted 5 years ago

“I ordered the nail varnish advent calendar as a treat for myself. It arrived much earlier than advertised and the colours are all great! The pots are surprisingly big for an advent calendar size and the nail varnish lasts a lot longer than my usual nail varnish. I would definitely buy again.”

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Posted 5 years ago

“Fantastic company offering great products and customer service”

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Posted 5 years ago

“Easy website to navigate”

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Posted 5 years ago

Ciate London is rated 4.3 based on 3,202 reviews