Login
Start Free Trial Are you a business?? Click Here

Ciate London Reviews

4.3 Rating 3,198 Reviews
81 %
of reviewers recommend Ciate London
4.3
Based on 3,198 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4 out of 5
Read Ciate London Reviews
Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

Write Your review

Ciate London 5 star review on 29th April 2021
Lucy Brown
Ciate London 5 star review on 31st March 2021
Harkiran Bains
Ciate London 5 star review on 31st March 2021
Harkiran Bains
Ciate London 5 star review on 31st March 2021
Harkiran Bains
Ciate London 5 star review on 31st March 2021
Harkiran Bains
Ciate London 5 star review on 31st March 2021
Harkiran Bains
Ciate London 5 star review on 31st March 2021
Harkiran Bains
23
Anonymous
Anonymous  // 01/01/2019
Lovely bronzing set, however very disappointed with the 'Courntey Act Stamp and Drag' product - the stamp end dried up after two uses.
Helpful Report
Posted 5 years ago
Website easy to use and products all look fabulous. Item arrived promptly and wrapped well. However on use am finding that the coverage of the nail varnish isn't great, it needs three coats, plus it chips very quickly. It's such a shame as the colours are nice, but it's just not worth the time applying it for it to chip and come off so quickly.
Helpful Report
Posted 5 years ago
I got the glitter lip gloss,it's very nice and sparkly but unfortunately the colour isn't very bold and goes on very streaky :(
Helpful Report
Posted 5 years ago
Quick efficient service
Helpful Report
Posted 5 years ago
A bit of a mixed review: Fantastic product! The Glitter flips were amazing- I bought 6 in the end. I would highly recommend the product but sadly the delivery and slow response customer service let them down. My delivery went missing, I was given a tracking number that did not work- I contacted Ciate customer services who responded very slowly and in the end I actually tracked down my parcel myself. Lucky I work with Royal Mail and I asked our regular delivery guy to hunt for it for me. He went back to HQ and found it a few days later. Unfortunately delivery and customer service is really important to me. Therefore I would have to give a 10/10 for the product but would not buy again offline- if I found the product in stores I would buy one of each colour because they are fab!
Helpful Report
Posted 5 years ago
Good website and efficient shipping. However taken one star off as the email I sent regarding the Wanderwand lipstick hasn't been replied to yet (2 days).
Helpful Report
Posted 5 years ago
Delivered quickly
Helpful Report
Posted 5 years ago
Lovely products but some glitter products not as glittery as others e.g chaos glitter flip
Helpful Report
Posted 5 years ago
One of the shades I ordered did not suit me. I contacted Customer Service and asked if I could send it back for refund. They said I can only send it back if unopened and in original package. I bought the product online and they did not send a tester, so I had to try the actual product on my lips, of course!!! I wish they were more understanding or at least thing about this issue and next time send some small testers together with the product, so that the customer can try the tester rather than opening the product. I just think it’s not fair, I now have an expensive lipstick that I cannot use... What a shame!
Helpful Report
Posted 5 years ago
Nicely packaged, not bad delivery time. Not impressed with the product though.
Helpful Report
Posted 5 years ago
Communication was really good and fast delivery, was a little disappointed with the colours, they were both darker than what was on the model.
Helpful Report
Posted 5 years ago
Lovely colour , stays on very long but not very glittery
Helpful Report
Posted 5 years ago
Purchased the Jessica rabbit set. The lipstick was gorgeous and the highlight is a gorgeous colour but the eyeshadows aren't very pigmented and don't blend well
Helpful Report
Posted 5 years ago
I’m only giving it 3 starts because the colour I ordered (infamous) looked nothing like the colour on the picture and it was all lumpy and didn’t really go on my lips properly but the sparkle was nice
Helpful Report
Posted 5 years ago
The package arrived nicely wrapped. The lipstick itself is also nicely packaged and stays put, it was the colour that wasn’t very nice at all on me but that’s a personal preference.
Helpful Report
Posted 5 years ago
Products were good, and the deal in which I got them was very good value. However, it took almost a week to dispatch, and then there’s the delivery time to add on top of that, and so my product arrived a lot later than I expected.
Helpful Report
Posted 5 years ago
Products are good but glitter flip glosses are not the colours advertised as all very bright and glary
Helpful Report
Posted 5 years ago
Good service. However I was looking forward to getting these, but, when they arrived was left very disappinted with these lip glosses. Found them very dry on my lips and think they need to be supplied with a moisture top coat. Won't buy anything else from Ciate
Helpful Report
Posted 5 years ago
Found it quite hard to make the shine and glitter come through - also would have preferred a paler colour
Helpful Report
Posted 5 years ago
Thought the lipstick brush not well defined. Loved the colour but it does smudge if you are not careful.
Helpful Report
Posted 5 years ago
Ciate London is rated 4.3 based on 3,198 reviews