Ciate London Reviews

Name: Ciate London
Rating: 4.29

4.3 Rating 3,202 Reviews

81 %

of reviewers recommend Ciate London

4.3

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

Write Your review

Tell us how Ciate London made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ciate London 1 star review on 3rd July 2026

Robson Alfredo

Ciate London 5 star review on 29th April 2021

Lucy Brown

Ciate London 5 star review on 31st March 2021

Harkiran Bains

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery but poor product”

Helpful Report

Posted 6 years ago

“Quick delivery & a total bargain!”

Helpful Report

Posted 6 years ago

“This lipstick isn't pink like I thought it was. It's a bronze colour and very sparkly. Doesn't stay on at all. Won't buy another it's just ok!”

Helpful Report

Posted 6 years ago

“Easy transaction Reasonable delivery time”

Helpful Report

Posted 6 years ago

“Very dry on the lips...colour good.”

Helpful Report

Posted 6 years ago

“Very quick delivery of order”

Helpful Report

Posted 6 years ago

“Lipstick looked lovely, however it has an overwhelming sweet smell which meant that I can't wear it for long as it's very off putting. Unfortunately I won't be buying again as the odor has put me off and I can't justify spending a tenner on a lipstick only to take it off as the smell is overwhelming.”

Helpful Report

Posted 6 years ago

“Didn’t sparkle as much as it does in the pics x but 2 for £12 was ok wouldn’t have been impressed paying £17 for though .”

Helpful Report

Posted 6 years ago

“Lipstick stays on well but not as glittery as I thought it would be .”

Helpful Report

Posted 6 years ago

“Products are great, however there is a minimum purchase for overseas shipments of 4 nail polish, I actually wanted the mini mani month but to make the shipping work I had to buy minimum number of full size nail polishes too. There is no option to pay more for the freight which is a shame.. I would have happily paid 40 -100 for the shipping and just had the mini mani month... but this was not an option. The polish’s I bought to get the shipping to work were on sale so it was not that big a deal just annoying as I will not use the full size polishes”

Helpful Report

Posted 6 years ago

“Loved the colour, it was so vibrant. Was disappointed that it wasn’t as glittery as in the advertisement. It dried my lips out and lost its gloss quickly 😕”

Helpful Report

Posted 6 years ago

“Quick delivery and well packaged items.”

Helpful Report

Posted 6 years ago

“Order was delivered very quick. The items presented really nice”

Helpful Report

Posted 6 years ago

“The lipsticks are great but I got sent the wrong colour Hot Pink on a redhead is definitely not my colour but I do recommend them”

Helpful Report

Posted 6 years ago

“Well packaged and arrived quickly, but these glitter lip stains dont seem to have any glitter in them. I have tried rubbing my lips together at various stages of the stain setting. None of which produce more than maybe 3 specks of glitter, which look like they are there by accident. Very disappointed.”

Helpful Report

Posted 6 years ago

“Arrived promptly though and is as expected, so no complaints on that side of things.”

Helpful Report

Posted 6 years ago

“Hi, this is my second order of mascara from yourselves! I was really disappointed with the first mascara I ordered as it went claggy and clumpy after a couple of weeks. As I bought myself it as a birthday treat this annoyed me. The mascara, when on, was lovely and made my lashes look lengthened and full. As a 67 yr old woman I do try to look nice and trendy! I have now received my second order of the same mascara, hoping that the first one was just faulty. I haven’t used it yet as keeping it for Xmas day but am hoping I don’t suffer the same experience as my first one. Sorry to be a pain and moan about one of your products but I was disappointed but hope this new one is better. I really do love the colour and drama it gives to my lashes and it doesn’t bleed giving me ‘panda’ eyes which is excellent. So apologises for complaining but I just feel it should have gone claggy so quickly!”

Helpful Report

Posted 6 years ago

“Never had any issues ordering from them, but the selection of nail polish could be better and cheaper. I’ve only ever ordered if there’s been a sale or discount. Postage being charged at £5 for just one nail polish is also obscene.”

Helpful Report

Posted 6 years ago

“Item missing on day 16 not a clue why”

Helpful Report

Posted 6 years ago

“Don't like it It doesn't sparkle like videos It's also very Matt an dull Needs a gloss over the top”

Helpful Report

Posted 6 years ago

Ciate London is rated 4.3 based on 3,202 reviews