Claddagh Jewellers Reviews

4.9 Rating 621 Reviews
98 %
of reviewers recommend Claddagh Jewellers
4.9
Based on 621 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Read Claddagh Jewellers Reviews
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Phone:

091562554

Email:

claddaghjewellers@gmail.com

Location:

25 Shop Street, ,
Galway
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Claddagh Jewellers 5 star review on 1st December 2021
David F
Claddagh Jewellers 5 star review on 20th November 2020
Anonymous
Claddagh Jewellers 5 star review on 6th August 2020
Patricia G
Claddagh Jewellers 5 star review on 6th August 2020
Federica R
Claddagh Jewellers 5 star review on 6th August 2020
Federica R
Claddagh Jewellers 4 star review on 6th August 2020
Cees H
Claddagh Jewellers 5 star review on 8th February 2020
Anonymous
32
Anonymous
Anonymous  // 01/01/2019
After 4 months, the band on the ring broke. It looks like someone cut it. Some of the worse quality I've ever seen for the price.
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Posted 4 years ago
BUYERS BEWARE: If you are in the US, their rings are 1/4 size smaller than actual US sizes. When asked to exchange, they wanted a fortune in shipping, handling and who knows what fees. Would NEVER buy from again! Had to order 5 times on website - kept getting errors. Emailed, never heard back. Poor customer service and not accurate sizing. There are much better jewelers in Ireland, with good reputation, service, website and products. Do your self a favor and shop elsewhere.
Helpful Report
Posted 4 years ago
Hi Miriam, In reply to your recent review I wish to clarify some points you have stated that are incorrect. Our ring sizes shown on our website are accurate & correspond with the number size format used in the USA and Canada. We also have information in our FAQ section which each ring description directs you to regarding being accurately measured. We have used this same sizing format for over 30 years and have never have any issues with it. All rings are also checked three times before they are sent out to verify that sizes are correct. Our rings are only cast in full & half American number sizes so it would be impossible for them to be the ¼ sizes you mention. We have sold hundreds of this ring over the years sizing has never been an issue. Regarding emails never being answered this is also an inaccurate statement as all your emails were answered in a timely manner and we have all of these emails here on file. The TWO (not FIVE) previous orders you placed that did not complete were ones that were declined by your own credit card issuing company so this was not due to an error on our part. You were offered two options to get your ring resized from a US 7 to a 7.5 – it could be sent back and our own jeweller would have done this for you free of charge OR if you wished to save on postage for sending it back to us you could check if your own local jeweller would be able to do it to for you to save you some money. The shipping costs for returning the ring to you once resized were the standard special rates we offer all customers on our website so there were no excessive fees which you would have been charged. There would also have been NO other fees you would have been charged and you are leading customers to believe there would be We pride ourselves on our customers service and in making our customers shopping experiences an easy one. We are happy to answer any questions they have and this is reflected in the many 5 star reviews we have received. Kind Regards, Claddagh Jewellers
Posted 4 years ago
Bought the trinity pearl earrings and ring. The pearl from ring fell off so I super glued it back on. It eventually fell off again and the pearl was lost. Not happy with the ring outcome.
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Posted 5 years ago
Hi Kathy, Did you contact a member of customer service team on info@thecladdagh.com? We have nothing in our system from you. Could you please contact us. Kindest Regards, Hannah.
Posted 5 years ago
Claddagh Jewellers is rated 4.9 based on 621 reviews