Claims2gain Reviews

Name: Claims2gain
Rating: 4.35

4.4 Rating 446 Reviews

86 %

of reviewers recommend Claims2gain

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4.4

Based on 446 reviews

Customer Service
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Claims2gain 5 star review on 19th January 2017

Claims2gain 4 star review on 24th November 2016

Aileen McAteer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb team doing an amazing job. Thanks to Kylie and all the staf.Excellent 10 out of 10 guys. Wayne Booth Yorkshire.”

Helpful Report

Posted 9 years ago

Thank you very much for your kind comments, I will relay this to the team. I know we all work very hard to keep up good customer relations and I am pleased with the positive feed back. Kind regards Kylie Operations Manager

Posted 9 years ago

“Excellent efficient service. Easy to access and kept up tp date on how the claims progressing.”

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Posted 9 years ago

Thank you for the review. We take our customers comments seriously. Its good know that we are providing a good customer service. If there is anything else you wish us to investigate then please contact myself. Kind Regards Kylie OPERATIONS DIRECTOR

Posted 9 years ago

“The very best at what they do and I thank them for what they did for me”

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Posted 9 years ago

Thank you for the positive feed back. We aim to please. Kindest regards Kylie Operations Director

Posted 9 years ago

“Very helpful staff always keeping you in the lop of any development with your case. 100% recommend service to everyone.”

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Posted 9 years ago

Thank you for your positive feed back, we aim to please and take all comments seriously. If you wish to refer any friends or family, and they have a positive result I will send you a cheque for £20.00 for each person referred. Kind regards Kylie Operations Director.

Posted 9 years ago

“THE TEAM WAS VERY HELPFUL FROM START TO FINISH KEPT US INFORMED OF ANY DECISIONS BY THE COMPANY WE WRE CLAIMING BACK FROM ALL THE WAY THROUGH VERY SIMPLE PROCESS AND VERY CLEAR PAPERWORK .”

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Posted 9 years ago

“Although i did get money back on a couple of claims, i found the lack of communication and updates very frustrating. In addition, both times i was sent an invoice for their fee which was incorrect (too high) and i had to request new ones, one of them the incorrect invoice was sent twice. Whether this was a genuine error or they were just hoping i wouldn't notice and pay the higher amount, i don't know. The most frustrating thing i found is that when they wanted to contact me to chase payment of fees, i was receiving several missed calls per day, bordering on harassment (i cant answer my mobile in work), however when i wanted info from them, they didn't seem interested at all.”

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Posted 9 years ago

“thank you very much for exposing the bad practices of the banks, and getting me some much needed money to help me in retirement. Just a shame about the VAT !!!!”

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Posted 9 years ago

Thank you for your comments. Kate Ashurst Administration Manager

Posted 9 years ago

“unprofessional , only contacted me and updated when they wanted infromation and not to keep me updaed with the situtaion.. very rude when one settlement had been agreed about paying the the bill which i had not recieved the advisor was very abrupt and not helpful all in all i think the service was terrible”

Helpful Report

Posted 9 years ago

Thank you for your comments they have been noted, I am sorry that you feel our customer service was not good enough. Kate Ashurst Administration Manager

Posted 9 years ago

“Thanks to everyone who had anything to do with my claims, helping me get some hard eaened back into my account ;)”

Helpful Report

Posted 9 years ago

Thank you very much for your kind comments, I will pass this onto the Administration Team.

Posted 9 years ago

“Overall a good service but feel I haven't been kept up to date with various claims ?”

Helpful Report

Posted 9 years ago

Thank you for your comment Mrs Hall, this is something I am currently lookig into and have put in place a text service so after every update we receive customers also recieve the same. It is not always possible at this point to contact each customer individually by phone due to the volume of correspondance that comes into the office, and generally the letters are copies of which the creditors are already sending to customers. Kind regards Kylie OPS DIRECTOR

Posted 9 years ago

“Although I did get my ppi back the customer service with this company is shocking. I never got an update on my claim/a dispite having my email address home bad mobile numbers. I wouldn't use this company agsin based on the customer service experience.”

Helpful Report

Posted 9 years ago

Thank you for your comments, this will be addressed. I have reviewed your account and I can see that we have been in touch on numerous occassions, as required, however nearer the end of the process the contact has been limited and this is due to the time frames the bank advised final decisions are made, I take on board the fact a call or correspondance to advise of you this maybe helpful, however the bank letters are copies of the same letters you should be recieving. Customers should be recieving texts as each stage progresses and I will investigate as to wether this has been happening. I am dissapointed to hear that you would not use us again as we do pride ourselves on delivering a good custoemr journey. If you wish to discuss further please ring me direct 01942 405091 Kind regards Kylie Ops Director

Posted 9 years ago

“Effective work and comminication”

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Posted 9 years ago

Thank you I will relay your positive comments to my staff. Kind regards Kylie Ops Director

Posted 9 years ago

“Very plesant lady I spoke to.”

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Posted 9 years ago

Thats very nice of you to say, your kind comments are much appreciated. Kind regards Kylie Ops Director

Posted 9 years ago

“very good service only thing I would say is that paperwork took a long time to get sorted and long gaps in communications but say all that I would use again If needed”

Helpful Report

Posted 9 years ago

Thank you for your positive comments, we have tried several times to reduce the paperwork but unfortunately this is what the creditors require and we have to work within the regulated time frames. I understand it can become frustrating. Thanks for your patience though Kindest regards Kylie Ops Director

Posted 9 years ago

“The staff were all very polite on the phone and I appreciate what you have reclaimed for me.”

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Posted 9 years ago

Its a pleasure I am pleased we had a positive outcome for you. Kind regards Kylie Ops Director

Posted 9 years ago

“Excellent professional service, I would highly recommend this company”

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Posted 10 years ago

“Excellent professional service, I would highly recommend this company”

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Posted 10 years ago

thank you I will relay this to the staff. dont forget if you do recommend us then I can issue you with £20.00 per successful referral. Kind regards Kylie Ops Director

Posted 10 years ago

“very efficient and the service was quick. Very friendly and easy to understand. All the staff I dealt with were commendable.”

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Posted 10 years ago

thank you, I will relay this message to all of the staff. Kind regards Kylie Operations Director

Posted 10 years ago

“Very happy and grateful with help Thankyou so much .”

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Posted 10 years ago

you are very welcome, thank you for the kind comments I will relay to the staff. Kylie Ops Director

Posted 10 years ago

“The people from Hardwicks who have dealt with my claim have been nothing but helpful and efficient right from the beginning”

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Posted 10 years ago

Thank you I will pass on your comments Kind regards Kylie Ops Director.

Posted 10 years ago

Claims2gain is rated 4.4 based on 446 reviews