Classic Firearms Reviews

Name: Classic Firearms
Rating: 4.49

4.5 Rating 3,466 Reviews

88 %

of reviewers recommend Classic Firearms

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4.5

Based on 3,466 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Classic Firearms 4 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was placed on Jan 6th, 2021 No updates on the website, order is still in processing: ready for picking, called their phone number only to get an automated message and hungup on, no response from email support. I was informed from friends that have done business before with classic that they were a good and reputable company, but with how poor the service is currently I will not do business with them again. Edit 1/26/2021: Finally got through the phone line without being hung-up by their automated system. I've been told the reason for their delay is due to changing warehouses. Still doesn't explain why three weeks later the order has not moved out of ready for picking status. Edit 2/2/2021: Nearly 4 weeks later and still no movement on my order. I've called again and they gave me another excuse of a "programming issue" with their warehouse. Before I could get a response from the representative (Stephanie) she hung up my call as I asked a series of questions and saying this is unacceptable.”

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Posted 5 years ago

“TERRIBLE shipping time have yet to get 3 firearms paid for over 3 weeks ago...can understand product not in stock but these where in stock when paid for!!! they take your money BEFORE they ship so they dont give damn when if ever you get your items...first online gun purchases...NEVER again...goal now is to get my money back..”

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Posted 5 years ago

“I paid 1200$ for a IN-STOCK rifle and immediately got an email saying "ready for shipping" and that was over 2 weeks ago. They don't answer phones or respond to emails asking where my order is? Unbelievable!!!! After doing more research on classic firearms social media its apparent that they are scamming people out of their money.”

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Posted 5 years ago

“Ordered on 1/6, they charged my card and cleared my FFL. Zero communication until I contacted them on 1/20. They got back to me on 1/26. Brett S. Said he had spoken to his warehouse manager and assured me my order would ship no later than 1/29, that Friday. Still has not shipped and communication returns to zero. DO NOT BUY ANYTHING FROM THEM.”

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Posted 5 years ago

“DONT USE FINANCING TO BUY FROM THEM. LOOKING FOR NC LAWYER. The financing company is taking money out of my account on something they oversold and didn't have in stock. Nobody can get in contact with them. It's been weeks and weeks.”

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Posted 5 years ago

“Honestly, on the surface, they look like a great company. Later you understand that their sales/ description tactics are unethical at best... Scam/ fraud at the worst. They are completely legal but it is our responsibility as the consumer to not give into these bait and switch tactics. Their hand pick option is utter be as they know that there is no obligation to actually give you a better hand picked product... Just one that they said they hand picked. They sent a magazine that doesn't fit in the gun, a model that didn't even see service in the respective country. When notified about the issues they don't seem to want to have anything to do with resolving or even replying to the issues at hand. These guys pick up rifles for next to nothing and then turn a profit on our sorry asses. Given the theoretical low overhead, they have no excuse.Would not recommend them.”

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Posted 5 years ago

“I ordered my items on the 10th and now its the 28th and still hasn't shipped this will be the last time I order from them I emailed them a bunch of times and nothing called twice for them to tell me it will be next week probably I mean really this is way to long just to ship something”

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Posted 5 years ago

“Purchased a lower they said was in stock. 4 weeks later not in stock and would not refund money. Had to call CC company and cancel transaction. Customer service just kept sending me email saying nothing was wrong with shipment. Pandemic or not , do not purchase from them. There are allot of more reputable companies with good customer service.”

Helpful Report

Posted 5 years ago

“Purchased 2 shotguns for almost $1200 on Jan 7. Order still shows ready for picking, however it now shows the shotgun is no longer in stock. I have purchased from them before but I never will again. Everyone in the industry is experiencing unprecedented challenges but their lack of service is unacceptable. I have purchased from others during this same time and never experienced anything like this.”

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Posted 5 years ago

“Worst customer service I have ever experienced. Ordered 5 mags 11 days ago and order still shows awaiting pick. Emails go without be responded to. Phone call attempt gives you an automated short shitty response and then hangs up. They have lost my business. Maybe making videos is more important then selling product. Other suppliers are dealing with the same unprecedented times but still service their customers. I've ordered firearms, ammo, and mags from other dealers after I ordered with Classic and have received all my items from them already. Shame on Classic Firearms.”

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Posted 5 years ago

“One star is to generous. They don’t have customer service. Stop making videos and start packing boxes. This is the worst service ever. I will never buy another item again from them.”

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Posted 5 years ago

“They are very quick to charge your card (immediately) and then are very slow to ship. Obviously they have no incentive to quickly ship since they have your funds. I suspect they play a rather risky "shellgame" and probably oversell current inventory, hoping that their customer remains patient while they get more items in stock.”

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Posted 5 years ago

“I will never buy from Classic Firearms again. They charge your card immediately and take their time to ship. I've had backorders ship quicker than their in-stock items.”

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Posted 5 years ago

“My experience with classicfirearms.com seems to be standard with everyone else. They have taken my money instantly and are not shipping my item (non ffl). They have not responded to my email, and haven't made any effort to notify me of any reasons for they delay. I understand that times are tough for any business right now, but if you have time and manpower to constantly update your website and inventory, as well as your social media, you have time to take care of customers that have already paid for their orders. A very bad look for a business!”

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Posted 5 years ago

“I ordered a shotgun on Jan 9th. My card was charged immediately after the order. Their website says firearm purchases take 5 to 10 business days to ship. It's Jan 27th and my order still hasn't shipped! First time trying this company. Would not recommend classic firearms to anyone!”

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Posted 5 years ago

“I will not be ordering from them again. I ordered a few mags. Weeks ago and it’s still pending. I have emailed and called had can’t get a hold of anyone. It’s to the point where I feel like going to the bank and have them get my money back! Don’t order anything from them, I hope most people read reviews first normally I do but I wasn’t ordering anything important.”

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Posted 5 years ago

“Ordered and paid 20 days ago for a shotgun, still says waiting to pack. Have not responded to two emails sent a week apart asking for a timeline on shipping. Ordered from them before and it was fine, seems like they are unable to keep up with increased demand, Yet they can post a new YouTube video everyday and send out 3 email flyers a day. Palmetto State doesn’t have delays like this.”

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Posted 5 years ago

“far slower order processing and response times than their competitors average.”

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Posted 5 years ago

“Just a heads up their FFL is in limbo right now. Can't even recieve a purchased firearm at this time.”

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Posted 5 years ago

“I bought 3 pistols last week they havent been shipped or picked for shipping. Other places take one day”

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Posted 5 years ago

Classic Firearms is rated 4.5 based on 3,466 reviews