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Classic Firearms Reviews

1.8 Rating 341 Reviews

20 %

of reviewers recommend Classic Firearms

Company Reviews

1.8

Based on 341 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was placed 18 October. Today is 2 Nov and my order still hasn't been shipped. So much for 5 to 10 days. Once again, no customer service contact possible. Don't answer emails, get recording "you are caller 20" when calling tech support. Date today is 2 Nov, time is 17:05. Called again today at 16:30 and received a message that they were closed.”

Posted 3 years ago

“Ordered ammo on the 18th of October. Still haven't shipped and cant get through to customer service via email or phone. All I want is assurance they have the ammo on hand and are going to ship my order, but no commo with them can be effected. They calm they will ship in 5 to 10 days, that isn't the truth. Hoping to get my ammo or a refund, we will see.”

Posted 3 years ago

“Got a 30rd sks metal magazine alltogether bout 30$ it is the worst product ive ever ordered online the bullets hang up in it the spring gets stuck doesnt work none whatsoever and the piece that holds the clip in fell off”

Posted 3 years ago

“Ordered a firearm and mags on Sept. 5 called several times & was told the mags were coming from another warehouse and that was delaying the order. Was told an email was being sent to the warehouse manager and that the firearm was held for me. (After my purchase, it was sold out online) I never got a reply and placed yet another call, only to be told that there was an “ inventory discrepancy” and that my order was being canceled. Waited for almost a month to get absolutely nothing. Stay far away from them! 0 stars if I could.”

Posted 3 years ago

“Ordered a bb gun and got an empty box for my $72. This place is a ripoff joint. Stay away.”

Posted 3 years ago

“Wish I had read the reviews first. 10 days after I submitted my order, it still hasn't even been filled. Glad I got taken for a small amount and not like some of these other guys. What a joke.”

Posted 3 years ago

“Order shorted several weeks still not resolved. Wish I read the reviews. Assumed a firearms co. Was on the up &up bad mistake ripoff co.”

Posted 3 years ago

“This Company is a joke! Sent me a heavily dented AK drum mag and shipped it back just to recieve another dented one a month and a half later. Now they want me to return again? Bad for business. Will shop elsewhere!”

Classic Firearms 1 star review on 18th September 2020

Posted 3 years ago

“My order went to a bad address and they would not take the time to change the shipping address which ultimately resulted in Fed ex shipping it back to their vendor. Its been over 30 days and still no refund or product. After waiting on hold for 40 minutes I was unable to get s refund date. Stay away from them!! Classic Firearms is horrible!”

Posted 3 years ago

“Stay Away, horrible customer service horrible company, extra charges for nothing and I'm out over $600 with no gun. Please believe the bad reviews because they are truly awful.”

Posted 3 years ago

“I ordered a Canik pistol in early July 2020 from Classic Firearms. Three days later I received an email informing me that the order was cancelled because of an"inventory discrepancy". I emailed to confirm the cancellation to which they replied confirmation of the cancellation. So I purchased the same firearm from a different vendor. THEN Classic Firearms sent the pistol to my FFL!! I told CF that I would not accept the order because I had already purchased the gun from another vendor due to the "cancellation". They sent an RMA and return shipping label to my FFL and the item was received back by Classic Firearms in late July. I contacted them and they told me it would take 5-7 days to process my refund. I NEVER RECEIVED THE REFUND so I finally called my credit card company late August to dispute the charge. I also filed a complaint with the BBB. Classic Firearms customer service is ridiculously bad. Believe all the bad online reviews and STAY AWAY!”

Posted 3 years ago

“The worst customer service and deceptive purchasing practices. They list a firearm in stock, you purchase and charge the purchase on your card, which is debited immediately. They inform you TEN days later after the purchase that the firearm is not in stock and cancel your order. Now you have to wait several days for your card to be credited. In the meantime you may have had an opportunity to purchase elsewhere. Aftermath, they not care about you. DO NOT PURCHASE ANYTHING FROM CLASSIC FIREARMS ! DO THE RESEARCH AND SEE ALL THE COMPLAINTS ONLINE !”

Posted 3 years ago

“What they sell is pictutred or in the description and they refuse to stand up and resolve the issue.”

Posted 3 years ago

“Super slow doing everything but making videos don't expect to get anything shipped for 3 to 4 weeks just like ordering from China”

Posted 3 years ago

“About a hundred round drum for my AR-15 the day that I got it it malfunction I sent it back a month ago they claim to be backlogged now I know why their products sucks oh and on top of that they can't find my box so now I'm having to wait for them to get off their ass and do something I've called them they said they're waiting to restock it but when I write write the service people they send me the same thing every time takes two to three weeks and as soon as it's done this to me my money it's been a month do not waste your money on these worthless company”

Posted 3 years ago

“Horrible customer service. Terribly managed”

Posted 3 years ago

“Buyer beware you will never get your merchandise or money back ! And customer service are terrible I don’t know how these people sleep at night . Check all reviews and better business reviews don’t know how these people are not in jail”

Posted 3 years ago

“Placed an order got only part of it now they wont do anything about it.”

Posted 3 years ago

“Classic Firearms doesn't stand behind the products they sell. If u buy from them and the product they sell is defective on day 1, ur on the hook for a 15% restocking fee. Their customer service department has little or no knowledge about guns either. So if ur looking for a real gun store, this is not one.”

Posted 3 years ago

“I was told by CF to wait 2-3 weeks for a refund. After waiting 3 weeks I contacted them and I was informed that they cant give me a timeline for a refund. Awful way to treat a customer especially during these hard times.”

Posted 3 years ago

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Classic Firearms is rated 1.8 based on 341 reviews