Clicks Reviews

2.1 Rating 221 Reviews

27 %

of reviewers recommend Clicks

Company Reviews

Questions

Metrics

2.1

Based on 221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.4 out of 5
Avg Email Response Time	-1 hours

Popular Questions:

Delivery

How does Clicks deliver? How long does Clicks take to deliver? Does Clicks deliver on time? How is accuracy and good condition of items delivered by Clicks?

Customer Service

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How long does Clicks take to deliver?

Helpful Report

(1 month ago)

Clicks normally delivers over 7 Days.

Helpful Report

(1 month ago)

57.14%

Industry Average

“ Not happy with having to wait more than 3 day to get my goods. Dis-Chem does same day delivery, why can't Clicks? ”

- Anonymous

“ Clicks delivery/click & collect service is the most backwards service of all time! It’s so disappointing! Do better Clicks. We spend thousands in your stores every month, and we deserve better for that. Your team sucks and with the little experience I have, I’m certain I could do so much better cause customer service is everything!! ”

- 0200605624773

“ I made a purchase online with Clicks, the day they were supposed to deliver, they refused someone else collecting on my behalf as I was at work, which I understood if its according to their policies, then their courier company called to change the address to my work address, in order for them to deliver, which I did give them, I also told them to deliver before 15:00 as I knock off at 15:00, which they agreed, but during the day I was supposed to receive my delivery, I reached out to them but couldn't get through, until using the email, I sent my email at around 14:45 and they reassured my delivery is on the way, I had to wait at work until 16:30 only to find out that the address wasn't changed, still couldnt receive my order. ”

- Anonymous

Clicks Reviews

Delivery - Average