Cloudious9 Reviews

Name: Cloudious9
Rating: 4.36

4.4 Rating 1,276 Reviews

84 %

of reviewers recommend Cloudious9

4.4

Based on 1,276 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Email:

richard@cloudious9.com

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Cloudious9 5 star review on 11th March 2025

JASON DAHL

Cloudious9 5 star review on 29th October 2024

Jon Crissman

Cloudious9 5 star review on 20th February 2024

Michael Pittman Michael Pittman

Cloudious9 5 star review on 26th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Hydrology9 NX and received it promptly. On opening the box and inspecting the parts I noticed some discrepancies between the parts and parts as described in the operating manual. I found this to be quite confusing. I called customer support, left a message and never received a callback. I emailed customer support and informed them that I was returning the device. I received an email informing me to provide customer service with a tracking number which I did. The box was mailed priority mail on Friday 10/19/2021 to the Santana street address in Hayward.”

Helpful Report

Posted 4 years ago

“It stopped working after less than a month. When I emailed them, they sent a new battery. When that didn’t work they refused to send me a replacement device and asked me to troubleshoot their products during their 10-5 hours. What they did not consider is that most people work during those hours. I am unable to schedule a phone call from 10-5 on a weekday. I think it’s ridiculous to ask someone to take a day off for something like this as well as I am completely unwilling to spend my entire lunch break dealing with it. I’ve spent over $1,200 on your products in the past three years and this is how they treated me. DON’T BELIEVE THE TWO YEAR WARRANTY. It’s a complete lie. After less than a month I’m out $375 for a useless product. Shame on your company. I will not be suggesting any friends or family to buy this product. Between my spouse and I we have purchased three of the older model. You guys totally lost some loyal customers. I’ve never had anything but positive experiences until this really terrible one. So disappointed and will not ever suggest or recommend this product. Please be warned consumers, this company will not honor their two year warranty even if it’s only been a month.”

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Posted 4 years ago

“I cant get a good rip off of it wish I would have bought the bubbler”

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Posted 4 years ago

“Was so disappointed with the grinder I used it once and put it back in the box. I thought it would grind it for me like the mamba, but no, it's not worth the money. The vape chamber is so small it's insane, I wasn't expecting it to be that small. I went back to my bowl after one sesh and packed it up.”

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Posted 4 years ago

“I’ve been sent 2 of the Hydrology9 NX and neither of them turns on nor charges when plugged in.”

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Posted 4 years ago

“I'm returning it asap. Too hot to hold, won't hold a charge. Very disappointed.”

Helpful Report

Posted 4 years ago

“I quickly changed my mind of the purchase, within 5 minutes sent an email to cancel the order, they just ship it the very next day. Lack of response to the inquiry to cancel the order. Service is unacceptable.”

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Posted 4 years ago

“Does not distribute as described or as shown in video.”

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Posted 4 years ago

“I am still waiting for a resolution to the email I sent letting your company know that the product I received is broken.”

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Posted 4 years ago

“I was very unsatisfied with my device”

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Posted 4 years ago

“After about a week it's already died on me. It's a beautiful piece but functionally it's pathetic. NOT worth it for the price!”

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Posted 4 years ago

“I haven't received my item yet. I sent you guys a message that I have yet to receive a response in regards to my order. I also paid extra for 2 day delivery, it's been 8 days now.”

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Posted 4 years ago

“I purchased the Cloudious 9 water bubbler for a gift for my fiance and was very unhappy that it was a defective right out the box ..”

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Posted 5 years ago

“The vape bong is a joke doesn't even hit and leaks water everywhere, when you hit it water goes in your mouth and said it came with leather case and it didn't. I would never recommend any thing from this company its a waste of money and then you waste your bud.”

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Posted 5 years ago

“I haven’t received it yet. It’s going to be late and I won’t get it in time to give on Christmas. :(”

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Posted 5 years ago

“I love my Cloudious 9, however I’m having an issue with the charging connection and there IS NO CUSTOMER SERVICE. At least none I can find. Called, sent email, did chat...nada. It’s unfortunate, because I love the product. Lost a potentially excellent customer.”

Helpful Report

Posted 5 years ago

“Hello, I purchased the mega bundle for my 40th birthday. Both units got very hot and had almost no battery life. The button kept sticking in the big unit. I called and asked for a replacement, and was sent a unit with scratches and a big divot in it... I called and emailed the store again for the past week in order to seek a return, and there has been no response. They did not stand behind their product.”

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Posted 5 years ago

“Hardly works. If you put too little in, it just seems to burn it and you can keep hitting it, but not much comes out. If i pack the whole thing full, i can get some vape to come out, but its not nearly as much as i feel like it should be. And the effects are extremely muted, you have to smoke twice as much to achieve the same effects. I played around with the unit for a couple days, trying all the different heat settings, watching videos, trying to figure out if mine was just broken, but it just seems to be a super inefficient little piece of equipment with zero return policy or customer satisfaction guaranteed.”

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Posted 5 years ago

“It's not working at all...................”

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Posted 5 years ago

“I purchased 2 vaporizers, and they both have scratches all over them, and they've definitely been used! I think it's dangerous to sell used products that people are going to put their mouths on, especially during this Coronavirus!! I want my money back!”

Helpful Report

Posted 5 years ago

Cloudious9 is rated 4.4 based on 1,276 reviews