Cloudious9 Reviews

Name: Cloudious9
Rating: 4.39

4.4 Rating 1,182 Reviews

85 %

of reviewers recommend Cloudious9

4.4

Based on 1,182 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Email:

richard@cloudious9.com

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Cloudious9 5 star review on 20th February 2024

Michael Pittman Michael Pittman

Cloudious9 5 star review on 26th August 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a Techtonic9 grinder from Cloudious9. It never made it to my house. The customer service is terrible. All they do is make excuses for their bad service and shipping.”

Helpful Report

Posted 2 years ago

“I couldn’t get the unit to turn on. When I finally got it. Working I used it twice and got a low bat warning so I plugged it in. It was on charger for several hours with a constant red light. Now unplugged the red light is still on constantly and It won’t turn it off.”

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Posted 2 years ago

“Not happy with purchase, this thing DOES NOT HIT!! I can get a hit out of the heating pod, but nothing comes thru the actual pipe. Wasted $50 with of product in concentrate chamber, tried dry herb pod, still no vape, no cloud, just wasted product!! Will be contacting company for refund. Followed directions, have a puffco peak, know how to use, this thing just don't give a hit. My product is melting away and I get NO VAPE!!!”

Helpful Report

Posted 2 years ago

“DOA, no response from support, other bad units. Forming a conclusion about Hydrology inferior quality. The only thing that was saving you was good support now you don't even have that.”

Helpful Report

Posted 2 years ago

“I ordered the Hydrology9 NX and received it promptly. On opening the box and inspecting the parts I noticed some discrepancies between the parts and parts as described in the operating manual. I found this to be quite confusing. I called customer support, left a message and never received a callback. I emailed customer support and informed them that I was returning the device. I received an email informing me to provide customer service with a tracking number which I did. The box was mailed priority mail on Friday 10/19/2021 to the Santana street address in Hayward.”

Helpful Report

Posted 2 years ago

“It stopped working after less than a month. When I emailed them, they sent a new battery. When that didn’t work they refused to send me a replacement device and asked me to troubleshoot their products during their 10-5 hours. What they did not consider is that most people work during those hours. I am unable to schedule a phone call from 10-5 on a weekday. I think it’s ridiculous to ask someone to take a day off for something like this as well as I am completely unwilling to spend my entire lunch break dealing with it. I’ve spent over $1,200 on your products in the past three years and this is how they treated me. DON’T BELIEVE THE TWO YEAR WARRANTY. It’s a complete lie. After less than a month I’m out $375 for a useless product. Shame on your company. I will not be suggesting any friends or family to buy this product. Between my spouse and I we have purchased three of the older model. You guys totally lost some loyal customers. I’ve never had anything but positive experiences until this really terrible one. So disappointed and will not ever suggest or recommend this product. Please be warned consumers, this company will not honor their two year warranty even if it’s only been a month.”

Helpful Report

Posted 2 years ago

“I cant get a good rip off of it wish I would have bought the bubbler”

Helpful Report

Posted 2 years ago

“Was so disappointed with the grinder I used it once and put it back in the box. I thought it would grind it for me like the mamba, but no, it's not worth the money. The vape chamber is so small it's insane, I wasn't expecting it to be that small. I went back to my bowl after one sesh and packed it up.”

Helpful Report

Posted 2 years ago

“I’ve been sent 2 of the Hydrology9 NX and neither of them turns on nor charges when plugged in.”

Helpful Report

Posted 2 years ago

“I'm returning it asap. Too hot to hold, won't hold a charge. Very disappointed.”

Helpful Report

Posted 2 years ago

“I quickly changed my mind of the purchase, within 5 minutes sent an email to cancel the order, they just ship it the very next day. Lack of response to the inquiry to cancel the order. Service is unacceptable.”

Helpful Report

Posted 2 years ago

“Does not distribute as described or as shown in video.”

Helpful Report

Posted 2 years ago

“I am still waiting for a resolution to the email I sent letting your company know that the product I received is broken.”

Helpful Report

Posted 3 years ago

“I was very unsatisfied with my device”

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Posted 3 years ago

“After about a week it's already died on me. It's a beautiful piece but functionally it's pathetic. NOT worth it for the price!”

Helpful Report

Posted 3 years ago

“I haven't received my item yet. I sent you guys a message that I have yet to receive a response in regards to my order. I also paid extra for 2 day delivery, it's been 8 days now.”

Helpful Report

Posted 3 years ago

“I purchased the Cloudious 9 water bubbler for a gift for my fiance and was very unhappy that it was a defective right out the box ..”

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Posted 3 years ago

“The vape bong is a joke doesn't even hit and leaks water everywhere, when you hit it water goes in your mouth and said it came with leather case and it didn't. I would never recommend any thing from this company its a waste of money and then you waste your bud.”

Helpful Report

Posted 3 years ago

“I haven’t received it yet. It’s going to be late and I won’t get it in time to give on Christmas. :(”

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Posted 3 years ago

“I love my Cloudious 9, however I’m having an issue with the charging connection and there IS NO CUSTOMER SERVICE. At least none I can find. Called, sent email, did chat...nada. It’s unfortunate, because I love the product. Lost a potentially excellent customer.”

Helpful Report

Posted 3 years ago

Cloudious9 is rated 4.4 based on 1,182 reviews