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Club L London Reviews

4.0 Rating 1,528 Reviews
75 %
of reviewers recommend Club L London
Company Reviews Questions Metrics
4.0
Based on 1,528 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

How can I contact Club L London? How quickly does Club L London resolve customer queries?
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How quickly does Club L London resolve customer queries?
Helpful Report
(2 weeks ago)
Greater than 54% of reviewers feedback is Club L London takes over a week to resolve customer queries.
Helpful Report
(2 weeks ago)
A-

Customer Service - Good

81.58%
Industry Average
“ I had forgotten to use my discount code, so contacted customer service to see if this could be added. Amy dealt with my issue straight away, refunded me the difference, followed this up with me. Amazing customer service, thank you Amy x ”
- Anonymous
“ Amy from customer service was excellent in solving my issue. very quick and efficient. Thanks so much ”
- Anonymous
“ Chloe helped me via email with a return request. Her wonderful kindness and extremely quick reply enabled me to resolve my issue within minutes, I’ve never had an email exchange with a company go quickly and helpfully as this before. Chloe has ensured that I continue to shop with club London in the future with her wonderful customer service. ”
- Anonymous
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