“Great service. My order was dispatched within 24 hours and arrived by Australia Post as advertised. Good updates from Coffee Parts and Australia Post regarding the parcel. As a new customer I think products are competitively priced and I would buy from Coffee Parts again.”
“Every order I’ve made with Coffee Parts has been easy with a super quick delivery. I think their systems are excellent. Really happy with this company and happy to recommend them.”
“Coffee parts after sale service really disappointed me a lot. 22 Feb, I bought a kettle (pricing 200aud) at coffee parts online and found my kettle not working. I called coffee part to report this issue. 24 Feb, I upload the video as required by coffee part. 26 Feb, I emailed to coffee parts to check if coffee part received the video. No feedback 5 March, I called coffee parts again and they said yes received the video, will back to you once watched the video. 9 March, I called coffee parts again but was replied the staff was busy on meeting and would get back to me after meeting. 10 March, I called coffee parts again to request a return shipping code if the staff has checked the video. 12 March, dispatched the kettle. Logistic showing coffee part received at 15 March. 22 March, I called coffee parts again to check if they received my kettle and when to dispatch a new kettle. Feedback: Dispatch right now and will issue an email of dispatch. 25 March, no update at all. I called coffee parts twice and also left voice message, but nobody answer.”
“We're using a sunbeam grinder and boiler in 1 machine and for some reason the grind would fall everywhere and would make quite a mess. Got this dosing cup and now not only is the mess gone but also the coffee is tastier as the dosage is right (the cup allows weighing on a kitchen scale so perfect grind quantity).”
“service to far north Q.L.D spot on have used service for parts affordable and just bought my second Gaggia Classic 1st last 10yrs 2 should see me out thanks for your service Coffee parts Patrick Kuranda Q.L.D”
“We are a school located in the north west of NSW and often orders take a week or more to arrive. My order arrived in the same week, in time for an important class on Coffee Machine use. Thanking you”
“emailed them looking for a part, 20 mins latter received an email with a link to what I needed. posted same day and had it in 2 days. Wonderful service :)”
“Whenever I purchase from Coffee Parts I am always tempted well beyond what I initially came to buy. Great range, good pricing, excellent communications & fast despatch. What more do you need.”
