Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Coggles Reviews

1.3 Rating 178 Reviews

8 %

of reviewers recommend Coggles

Company Reviews

1.3

Based on 178 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Coggles Reviews

Visit Website

Phone:

0844 249 5020

Email:

info@coggles.com

Location:

Meridian House, Gadbrook Park
Redruth
CW9 7RA

Write Your review

Tell us how Coggles made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Coggles 1 star review on 20th February 2023

Coggles 1 star review on 20th February 2023

Coggles 1 star review on 24th July 2022

Coggles 1 star review on 3rd May 2022

Coggles 1 star review on 17th September 2021

Coggles 1 star review on 17th September 2021

Coggles 1 star review on 11th August 2021

8

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One star is actually too much, I’d much prefer a dustbin logo such has been my experience. I initially contacted COGGLES on 6th Jan. I have subsequently been fobbed off via chat, message and even e-mail communications. On different occasions they requested that I complain in writing regarding their OVER CHARGING, following two letters of complaint their PR Manager eventually, after nearly one month, replied without addressing or answering the question posed. This company is not transparent and when I finish my investigation I will go a whole lot further to expose them. Last week I sent a further complaint, still no response. Coggles are fine to deal with UNTIL you have a problem with your order, returns, unfulfilled orders etc etc Check out other review sites and read between the lines...”

Posted 6 years ago

“Avoid this company, they caused me a lot of stress and worry. Took two months to process my refund. Had to threaten them with small claims court. Their customer service is appalling. Buy from them at your peril - you have been warned!”

Posted 6 years ago

“Ordered a shirt size 10, got size 18. Couldn't have exchange had to have refund. They wanted pictures to prove I had received the wrong size before providing a refund code which apparently you must have before they will permit a refund. Sent photo's and they sent a form for me to complete. In the tiny tiny print it says you must mark the box with refunds dept as they cannot guarantee the parcel will arrive at correct dept. Did that, never received an email to confirm receipt, phone calls chasing it's arrival, phone calls are not freephone. Took four phone calls. Got an email, short and sweet says we have your parcel. No mention of refund. Phoned again and I need to allow 5 days for the process to take place. You assume this is the refund process but no just a process that no one at coggles can actually explain. Four more calls chasing confirmation refund had been done. First one yest it's on its way allow 5 days to show on account. Never arrived. Second call, it had been sent for a refund but not actually refunded at that time?? Received email to say refund now on way and will be with me in 5 working days. Never arrived. Phoned again and told that, most unusual, the refund had stalled in the system. I'll say unusual, I work for a bank, the only way a refund stops is if you physically stop the process or never start it. Promised the refund was being manually pushed through, manually pushed through, this is a banking transaction, not a birth, although it does feel just as painful. No shocks, it has not arrived. Phoned again because they have marked my account as issue completed. They now need to speak to the refund team to see if it is still stuck in the system. This is my first and last purchase with Coggles. Horrendous service standards and from reading some reviews on trust pilot some people have been waiting 2 months for a refund. I would strongly recommend shopping elsewhere. It is a truly horrendous experience if you need to return your purchase.”

Posted 6 years ago

“For all international shoppers, I would stay away from this site! I purchased a clutch that was on sale for £148 (it's still on their website at the time of this post) with free shipping. I expected to pay for customs and duties (based on the purchase amount, as everyone knows, whether you're a seller or a buyer, the value declared on the customs form is the amount the purchaser paid for less any shipping costs - this is also the amount that would be claimed for insurance if the package goes missing or becomes damaged). My package arrived and I was wondering why the duties and taxes were higher than what I calculated, I found out the company filled out £154.47 on the customs declaration form when in fact, I paid £148! This makes a difference as I am paying more than I should be to import this item! I contacted Coggles and their responses were ridiculous and unethical. I quote from their first response: "This would have been simply due to the conversion rate on the day the order was shipped. for example, today $261.96 CAD converts to £151.83 and this rate changes up and down daily" This is absolutely appalling and is in contravention with the export/import laws. The subsequent response (from a different rep) I received was "We will not alter any information for the declaration Orders being placed for delivery" Hello??? But you just admitted you did in a prior response?! Nonetheless, I will be filing a refund with my borders agency regarding this. I am absolutely disgusted with the way Coggles chose to handle this situation, and lying on the declaration forms - if I'm not mistaken, they overvalued the item in case the package goes missing and they can be reimbursed for the value of the item and the "free" shipping costs involved. STAY AWAY. BUYERS BE WARE.”

Posted 6 years ago

“I ordered 2 sets of Cutlery on the 25 November for a Christmas present and by Christmas Day I had only received 1 set despite numerous phone calls and emails each phone call and email and Online chat was returned without any information on expected delivery time No apology was received or offer of compensation or help So my experience is That neither I or my family will be ordering anything more from this Company. Non of the staff. Manning the chat line seem to know anything about what is going on as one particular online chat the girl was advising me they could not tell me when delivery would arrive and later that afternoon I received the Half the order I currently have. I must admit until that delivery I was convinced this was a scam company. Now I know it is just badly run.”

Posted 6 years ago

“Ordered ugg slippers for a birthday present for 5 th December still waiting x not happy”

Posted 6 years ago

“They took my money & haven't sent me what I ordered I don't think they even have the stock!”

Posted 6 years ago

“I purchased an item from COGGLES recieved it, dint like it plus there was a slight defect. I sentnit back using royal mail tracking. I recieved email confirming coggles got item back. A whole month later still no refund! I have checked the company and it seems they are in trouble. I will not stop untill i get my refund!”

Posted 6 years ago

“No refund ! Customer service is really bad. Do not shop here !!”

Posted 6 years ago

“Disgusting service have not provided refund despite proving sent in post. In touch now with Consumer affairs. Watch out!!!”

Posted 6 years ago

“They sell stock they don't have, take payment immediately, then wait for the customer to chase them about whereabouts of order before admitting they can't fulfill it. Waste of time, avoid shopping with them.”

Posted 6 years ago

“Excellent range of clothes and stock availability. Also quick delivery and very easy returns process.”

Posted 6 years ago

“I purchased a quite expensive belt but when it came it was damaged. As it was a birthday gift I asked for a refund as in the meantime I had to go and purchase one (at the same price) from House of Fraser. The customer services were awful, stalling for time and offering me 15% off. It has taken me message after message getting through their dreadful website navigation for refunds. Despite the fact I have asked for my money back they are still not forthcoming. Next stop; trading standards.”

Posted 7 years ago

“Terrible customer service. I entered in the address incorrectly when ordering (sent it to the office next door to mine), and the package was seemingly delivered there. However, the office it was delivered to have no record of it, and the Royal Mail delivery driver never took a name or signature as they should have. I've been to that office 3 times now to try and find it and no luck. After 10 messages back and forth with Coggles they refused to even investigate whether the package had actually been delivered, let alone process a cancellation/refund for the lost package. Unbelievably bad service.”

Posted 7 years ago

“I purchased a Cambridge Satchel for a gift for my Mum, while there is nothing wrong with the bag (in fact, it's beautiful and I would recommend the bags, just not from Coggles) it is just too small for her. I have asked if they could exchange the bag for a different one, not a refund, I didn't want the money back. So, I understand that businesses have terms and conditions, rules in place to ensure it is fair for the customer and the company, however, some help would have been appreciated from Coggles who will not exchange the bag as I only reported the issue 20 days after it arrived and not 14. It could not have been reported earlier due to the date of the birthday. I will now buy another directly from the Cambridge Satchel Company.”

Posted 7 years ago

“This is not my first time to purchased clothing at coggles but it's THE WROST ONLINE SHOPPING EXPERIENCE. This is my 1st time to try non-tracking shipping because I just buy 1 tee and I had a not bad shopping experiences on coggles before but those purchased items were chosen by tracking-shipping delivery. The tee was estimated to receive after 2 weeks later of my purchased day. But it was delayed! I mail to coggles and they reply me it needed 1 month for delivery. That's fine though I'm not hurry to get the tee. 1 month later, I also didn't received my item and kept mail to coggles and NO REPLY from them anymore!!! I AM VERY DISAPPOINTED ON COGGLES and realize that how irresponsible they were. I think if I keep to pick tracking-shipping, I may not meet that situation now. Hopefully, this review can help shopper to know more coggles and the huts group. Also, tracking-shipping should ensure shoppers to find their purchased products and find the responsibility if the product was lost. Nicole”

Posted 7 years ago

“Ordered a shirt for my son from Australia. Shirt too big. Sent it back to Coggles from Australia on 30th December 2016. Numerous emails and phone calls still resulted in no refund. Customer service continued to say that refund would be given but never arrived. Last phone call Coggles stated they could not refund onto my card. Account number given of bank for BACS payment still no refund 7 weeks after Coggles received the goods back. I have spent more on phone calls and postage than the actual product but I am still determined to get my refund back even if it means contacting the Trading and Standards Commission.”

Posted 7 years ago

“Having read reviews I realise my experience when returning goods over 2 weeks ago for refund with no response to my email queries since then is the norm. I returned the item as although very nicely packaged I felt was not good quality. I was sent the return form and returned by post the form and item. Since then. Nothing. Appalling customer service and will never use again but still want my refund.”

Posted 7 years ago

“Tried to return a shirt as it was too big, no return form or information is provided with the order so it means having to contact them before you can send anything back. 3 weeks later and i'm still trying to speak with someone to get information on how to return the shirt. Terrible service, I will never use them again”

Posted 7 years ago

“Really poor. Goods not as described or damaged. Chased for ages before they finally consented to collect them. Took weeks to arrange my refund. Really poor company will never shop with them again. Still waiting for their marketing emails to stop.Awful, awful, awful”

Posted 7 years ago

«
1
2
...
5
6
7
8
9
»

Coggles is rated 1.3 based on 178 reviews