Coggles Reviews

Name: Coggles
Address: Meridian House, Gadbrook Park, Redruth
Rating: 1.32

1.3 Rating 200 Reviews

8 %

of reviewers recommend Coggles

Company Reviews

Questions

Metrics

1.3

Based on 200 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 249 5020

Email:

info@coggles.com

Location:

Meridian House, Gadbrook Park
Redruth
CW9 7RA

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Coggles 1 star review on 7th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish I’d read here before ordering. Having exactly the same nightmare trying to get a refund. It just rumbles on and on. Looks so slick on Instagram but if you need a refund, be prepared to get your bank involved. I’m trying to establish if there is a trading standards investigation and contacting journalists, watchdog etc. Please do the same if you are affected. The Hut group behind Coggles and many other online sites have pages and pages of similar experiences …. there seems to be more to this issue which will no doubt be uncovered in time…”

Helpful Report

Posted 1 year ago

“I placed an order for delivery to Spain, but it was never delivered due to incomplete address details from DHL. I've been trying to get a refund for months, but despite promises, I still haven't received it after five months. I had to place the order again and returned some items, but Coggles claims they can't locate the return even though it was picked up at my home by DHL carrier. It's been nearly two months, and I'm still waiting. No updates unless I chase them, and no compensation offered. Terrible experience.”

Helpful Report

Posted 1 year ago

“THE ONLY WAY TO GET A REFUND - After more than 3 months I was finally able to get a refund. But let's not be fooled, the return was achieved thanks to that wonderful thing called chargeback. If you find yourself in a situation where these fraudsters and thieves do not want to return your money, contact your bank and ask for a chargeback. It's the only way to get your money back because trust me, the coggles will drag you around and lie to you endlessly with no intention of getting your money back. Save yourself time and nerves and try the above. Or, as I already mentioned in several reviews, never buy absolutely anything from this web shop; these people should be in jail.”

Helpful Report

Posted 1 year ago

“Customer service are completely incompetent. Terrible company.”

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Posted 1 year ago

“This company is a sham. First they sent a defective product and after 2 months they sent me a prepaid shipping label. This is the 5th month ongoing and they haven’t refunded me stating they have not received the return item. The customer support team sucks. Influencers who actually promote Coggles with their discount code should stop doing it because this company is not legit and is a Failure.”

Helpful Report

Posted 1 year ago

“My item hasn't even been dispatched although I placed and paid for the order 4 weeks ago. It's not even been dispatched from the U.K. and the Coggles customer representatives have not replied back to my enquiry yet. This company's service is the slowest and absolutely awful I have ever experienced...”

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Posted 1 year ago

“same as other people send them back the goods and they dont refund you avoid at all costs pay more shop elsewhere”

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Posted 1 year ago

“Scam company ent wrong foods twice and now refusing to refund avoid avoid avoid”

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Posted 1 year ago

“Please avoid this company. I returned a very expensive MaxMara coat on the 1/12/23 which they received on the 4/12/23. Complete radio silence and no refund, every time I called up (which was about 6 times) they said to wait 48 hrs for a response and they didn’t know why I wasnt being refunded. Fast forward 5 weeks and I get a very curt email saying that I’d sent them an ASOS package and no refund would be isssued unless I explain. My £450 coat was gone, I had to fight and fight for a refund, not once did I get an explanation or an apology and when I eventually got a refund they said they were doing it out of ‘good will’ and that they has received an ASOS package. please NEVER shop with this company. It was the most stressful, upsetting experience .”

Helpful Report

Posted 2 years ago

“I placed an order on 21/11/23 for 1 bag. On the 24th they charged my debit card a second time, without my permission and sent a second bag. I attempted to return both bags once they arrived. I have been refunded for one and given the run around on the other. They ignore your emails(I've emailed 3 different email addresses with no order over a 2 week period. Save yourself the trouble and dont shop with Coggles. This has been the worst online retail experience I have ever received”

Helpful Report

Posted 2 years ago

“Returned three items together and only refunded for two. Months of customer service email exchanges. Always a different responder but same response. This is an absolute con. Shockingly poor customer service. DO NOT USE COGGLES. Wish I had read all these reviews first!!!!!!! Clearly not the first time. The warehouse staff must be stealing items.....”

Helpful Report

Posted 2 years ago

“Never order from the US. Returns will cost you a minimum of $100. Worse is Coggles customer service . You can’t email anyone. All their links say “no reply” or “error.””

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Posted 2 years ago

“Unprofessional customer service”

Helpful Report

Posted 2 years ago

“Absolutely bad service! I got the wrong item delivered on my mothers birthday, and they wouldn’t exchange it as they were out it stock by that time! Did not provide any alternative but to return and refund, no arrangement or alternatives provided. We were so excited to receive our shoes, firstly waste to time ordering, then a waste of time returning and then pathetic service. Even the manager did not help solve this! Please do not use this website! Very sad Date of experience: 18 July 2023”

Helpful Report

Posted 2 years ago

“Worst company I have ever encountered. They avoid refunds and sell dodgy items I have been scammed out of £200plus, They deleted my account and blocked me Please please avoid”

Helpful Report

Posted 2 years ago

“Refusing a refund even though returned in perfect condition. Have been the worst company I have ever dealt with, they will treat you like rubbish if you want a refund and refuse it, so horrible and stolen £200.”

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Posted 2 years ago

“Do not buy from this company. Their returns process is a shambles and I am still waiting for refund from a parcel retuned on 11th Jan. I have emailed, sent tracking info, had confirmation it was being processed on 30th Jan and would be back in 5 days and still nothing. Disgraceful service. I will post daily until I get my refund to warn others, this should not happen!”

Helpful Report

Posted 3 years ago

“I ordered from Coggles, the order did not arrived and after weeks of emails I got told that my order is missing in transit. After that the reply was “under investigation “ . I ask for refund as they didn’t deliver the goods but the only answer I got is “ still under investigation “ I haven’t received the order or the refund The worse experience with online shopping I ever had”

Helpful Report

Posted 3 years ago

“Coggles refused to give me a £475 refund for an item which their courier lost. I had proof of leaving my parcel with their courier and it being collected, and yet Coggles refused to issue a refund. I spent 2 months corresponding with them. Sometimes spending 1 hour explaining the situation and asking for a manager to expedite the situation and no one provided any proactive resolution to the issue. All customer service staff I encountered were of no help at all. A refund was only eventually issued because the issue was escalated via Klarna, the payment provider I had used thankfully. Otherwise, I believe I would have never received a refund if just dealing direct with Coggles. I will never shop with them again. I also urge no one else to shop with them either. I wish I could give less than 1 star, or even negative stars as a rating.”

Helpful Report

Posted 3 years ago

“This website is unreliable. I placed an order on 11/28 and was informed that the product was out of stock on 12/12/22. I don't think there was any communication in between—very disappointing experience. I don't recommend buying anything from this website.”

Helpful Report

Posted 3 years ago

Coggles is rated 1.3 based on 200 reviews