Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,463 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

Write Your review

Tell us how Cohorted made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“extremely high quality packaging, products and services. boxes received a few days after order. The range of products was amazing and different. defiantly a repurchase. i ordered one for me and one for a friend and we both loved the products and the quality of the boxes..”

Helpful Report

Posted 9 years ago

“Fantastic beauty box and customer service. It'll be even better if it's easier to get through the phone lines.”

Helpful Report

Posted 9 years ago

“Omg the best beauty box ever! I have tried several beauty boxes and Cohorted is by far the best.”

Helpful Report

Posted 9 years ago

“Good value x”

Helpful Report

Posted 9 years ago

“Fast delivery and excellent packaging. Plus quality products at good prices! Can't beat it.”

Helpful Report

Posted 9 years ago

“The ONLY beauty box worth buying!!”

Helpful Report

Posted 9 years ago

“you sent out an old ail polish and palette from 2012? cmon guys just because you're making more boxes doesn't mean the quality has to drop”

Helpful Report

Posted 9 years ago

“Still waiting for my box to be delivered sent several emails all of which have been ignored then I get an email asking me to send back a duplicate box what a damn cheek not happy what a disastrous experience sadly still waiting for a reply I guess it's going to be a while longer yet”

Helpful Report

Posted 9 years ago

“Box arrived promptly and everything was well packaged. I was extremely impressed with the content of the box. It was of a much higher standard than other beauty boxes I have previously bought from other companies. I will definitely use everything in the box!”

Helpful Report

Posted 9 years ago

“Cohorted beauty boxes are amazing - 5 stars! Definitely best beauty boxes in the UK. It would be even better if you would offer subscription, i am sure that many girls would be interested in this. Unfortunately the customer service is the worst out of all companies that offer beauty boxes that i have ever experienced. I understand that you have limited number of boxes and the number of people who try to pre order them on the website must be crazy, but then why release 3 pre-orders at the same time if you know your website cannot handle it? On 1st may, when i tried to pre-order beauty boxes for May, June and July, the website kept crashing and showing errors (I know I was not the only one). I was lucky and after an hour added all three beauty boxes to my cart - May's, June's and July's. However in the checkout i realised that in error 1 June's and 2 July's boxes were added and not the May box. After this i have tried to contact your customer service on Instagram (twice) and emailed a few times, it has been 2.5 months now and still no reply... I wanted to exchange one July's box or get a refund, after i had no response and received 2 July's boxes i just gave one to a friend. However i have seen that some other girls received used/broken products in their boxes and could not reach customer service either, and this must be really frustrating! I am not sure whether i will continue to order your beauty boxes - they are amazing but the hassle with customer service might not be worth it... What if it is broken/missing and there is no one you can contact? It just looks like they don't care at all, and after receiving a number of emails still don't bother to reply? I hope you can sort this out and i wish you all the best in the future! x”

Helpful Report

Posted 9 years ago

“A delight to open and discover!”

Helpful Report

Posted 9 years ago

“Very good service, items arrived well packaged and in good time”

Helpful Report

Posted 9 years ago

“Firstly, I was extremely happy with the full size products enclosed in the Cohorted Beauty Box. The products itself are great quality and are products that I think will be essentials in most beauty lovers collection. I will definitely be purchasing the August beauty box! Thanks!”

Helpful Report

Posted 9 years ago

“Best beauty box by far!! I love it.”

Helpful Report

Posted 9 years ago

“This was my first experience of this beauty box. I was happy with what I got especially for price. Didn't get card in box though and it did take long time to arrive. Would of loved to be one who got nars pallette though but hey I'm not that lucky”

Helpful Report

Posted 9 years ago

“I recently purchased the July cohorted box, however due to errors I still haven't received my box... it was a little difficult to get hold of cohorted's customer services (3 emails and 1 phone call) however when I managed to speak to someone they were very helpful and I should hopefully be receiving my box in the next few days. I gave cohorted a 'normal' rating as I can not currently comment on the items in the box, the problem with delivery was due to courier but the customer service let them down a little.”

Helpful Report

Posted 9 years ago

“July's Cohorted box was great! I love the full size St Tropez tan and the red theme following Snow White was unique and I loved all 4 products!”

Helpful Report

Posted 9 years ago

“I loved everything about the beauty box which I ordered, the box it's self was beautiful and well packed”

Helpful Report

Posted 9 years ago

“Delivery and dispatch need to be sorted as i got twice as many beauty boxes that i actually ordered but other things that i ordered did not come. Customer service is great though”

Helpful Report

Posted 9 years ago

“This was my first beauty box and I couldn't wait for it to arrive. I was not disappointed, I absolutely loved all the surprises and have been telling all my friends about it! Will definitely be buying them again.”

Helpful Report

Posted 9 years ago

Cohorted is rated 4.2 based on 2,463 reviews