Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,463 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed in what I received, I got two of the same product but I have already gotten before and the products are not exciting and the Clarins lip stick is not a shade that I was awa disappointed in what I received, I got two of the same product that I have already gotten before and the products are not exciting and the Clarins lipstick is not a shade that I would wear , The only thing that I will actually use in this box is the mascara ! Totally not worth £35 and this has to be the most disappointing box ever !!!”

Helpful Report

Posted 8 years ago

We are sorry to know you feel this way. At Cohorted our ethos for the Black Beauty Box is centered upon providing customers with a versatile selection of both high end and discovery brands. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. Unfortunately this means we are unable to provide a service whereby we can offer colour matches, shades etc.

Posted 8 years ago

“Clarins lip liner and lipstick! This is such a brilliant box and at great value.”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“I was so looking forward to this months box but seeing 2 of the same products (face mask) was very disappointing. But the clarins made up for it... Untill I saw the shades... Metallic lip liner!? Really disappointed with the box that I in subscribed. Not worth £35 at all”

Helpful Report

Posted 8 years ago

We are sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. At Cohorted our ethos for the Black Beauty Box is centered upon providing customers with a versatile selection of both high end and discovery brands for the perfect price. Our aim is to provide a high end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately this means we are unable to provide a service whereby we can offer colour matches, shades etc. Please contact our customer service team at customerservice@cohorted.co.uk who can assist you with your issue.

Posted 8 years ago

“I absolutely love receiving my box and January's was the BEST. Really excelled for value and I'm so pleased with my high end treats - Clarins lip liner and lipstick in shades I will actually wear! This is such a great box and at great value for money too. Absolutely love it.”

Helpful Report

Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“Wasn't things that I liked that much. there were only two things in there at I actually like.”

Helpful Report

Posted 8 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“I've been waiting every morning at the front door for my box to arrive. When it finally came, I was so excited. So happy with the contents!”

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Posted 8 years ago

Thank you for your feedback Courtney :)

Posted 8 years ago

“Very happy with my box, there was a vast selection of products to try.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Mia :)

Posted 8 years ago

“Great mix of products to try. Happy.”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“Love getting my box. Amazing contents. I will use everything!. The box feels extravagant and is a real treat. Every women needs to come home from work to a beauty box.”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“I was happy to see the Clarins lipstick and liner until discovering the actual colour. I'm not the fairest person but it is just too dark that there is no way that I will be able to wear them. 2 of the same product were sent - same face masks. Hair products were only ones that I thought they put some thought into choosing them. Not worth the money.”

Helpful Report

Posted 8 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment Our aim is to provide a high end luxury un-boxing experience with a hand-picked surprise selection of beauty products, unfortunately this means we are unable to provide a service whereby we can offer colour matches, shades etc. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“First box received enjoyed the contents especially clarins lipstick and mascara have been getting compliments on lashes.thankyou.look forward to next box”

Helpful Report

Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“I really enjoyed the skincare items which were face masks because I usually stick to the same brands a when I buy them for myself”

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Posted 8 years ago

Thank you for your feedback

Posted 7 years ago

Thank you for your Feedback Megan

Posted 7 years ago

“It is such a great idea, but I feel this company falls short on delivering what they promise. I have been charged for January and February's box before I had even received one! At this point, I wanted to cancel, especially as soon after I discovered the contents of the December box online - candles, chocolates and bath oil.....not what you would expect in a high end make-up box. From watching various unboxing videos on YouTube, they do seem to have the odd good box, but the bad outweighs the good. They often state the products are worth a certain amount, but they are old and have been heavily discounted elsewhere. I also get the feeling from this company that they are always pushed for time and just throw in what they can without thinking of a theme or how the products could complement each other. The customer service could do with some attention too. My first box was the January one. The box was grazed and marked (not a big deal I thought, as what matters is the products - although I wanted to use the box as storage). There were two of the exact same product - that suggests to me a lack of imagination. I just get the feeling that the box hasn't been thought through or made with much care or attention to detail. Not good enough for £35.”

Helpful Report

Posted 8 years ago

We appreciate your feedback and apologise for your recent disappointment. it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk who will be on hand and be happy to assist you.

Posted 7 years ago

“The whole experience was a complete nightmare. This is my first and only cohorted box and the service was a complete joke. I signed up and sent an email over after they announced they'd be charging me twice before actually receiving anything at all, I contacted customer services and asked for the second payment to be cancelled until I'd at least had my first box, they replied two weeks later to say they had, which was great. Then low and behold charged my card again, fuming I contacted them several times before receiving a reply to tell me they'd refund me without an apology or explanation, I pushed to ask why and they said whoops my bad in sorts and said they'd send me an extra item to apologise. Then the wait, I had an email around the 6th to say the box had been dispatched, then another on the 14th to say it actually had been dispatched, turns out the first was just another lie. I finally received my box on the 16th and was highly underwhelm. - a couple of Clarins lipsticks that would be more suited to my grandma and run if the mill skin care I've received through Glossybox (which I highly recommend at £12 per month all in) I emailed about my additional product I was promised and was sent the cheapest crappest nail varnish they could scrape up two days later. I will not use cohorted again if my life depended on it. This is a very simple business model how they manage the sheer incompetence to butcher that is the only impressive thing about this overpriced joke.”

Helpful Report

Posted 8 years ago

We are sorry hear that you are unhappy with your experience. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. At Cohorted our ethos for the Black Beauty Box is centered upon providing customers with a versatile selection of both high end and discovery brands for the perfect price. Please contact our customer service team at customerservice@cohorted.co.uk who are always on hand to help.

Posted 7 years ago

“I could be happier with my Cohorted Beauty Box subscription! Each month I am astounded by the high quality brands which are featured plus I love the opportunity to try new up and coming brands too! The value of product included is mind blowing also. It's become the highlight of my month, keep up the great work Cohorted!”

Helpful Report

Posted 8 years ago

Thank you for your feedback Ryan :)

Posted 8 years ago

“I do love he boxes, I've had about 4 boxes so far. I think for future boxes more makeup could be included instead of beauty stuff. If they had more makeup I would of rated it a 5. They are worth the money compared to the other boxes :)”

Helpful Report

Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“Very happy with my Cohorted boxes so far. Love the variety of products each month like bath oils, face masks and make up. Got so many products now that I fell in love with and use everyday like the Clarins lipstick and the Plum & Ashby bath oil makes my baths magical. Never a dull month with Cohorted!”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“I was fully satisfied with the products :) no complaints.”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“I subscribed to Cohorted due to the quality of products I've seen people receive in previous boxes. I am a University student so £35 a month is a lot of money but I thought it might be worth it. I just got my first box (January box). The Clarins Lipstick and Lipliner were exciting to receive however I was disappointed by the skin care and hair care samples. I felt as though I could have received those sorts of products in a cheaper beauty box. Ive paid for February already so let's hope it's better.”

Helpful Report

Posted 8 years ago

Thank you for your Feedback Nicole. We are sorry to hear this. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

Cohorted is rated 4.2 based on 2,463 reviews