Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,463 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cohorted box always makes me happy every month its made up of all high end products that i would never beable to go out and buy all seperate at individual price so when getting the great products every month on this fantastic box it make my month, best beauty box by far”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“Love the eyeshadow pallets! Very good quality products every month!”

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Posted 8 years ago

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Posted 8 years ago

“Always lovely brands and products in wearable shades! ????”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“Good quality products and look forward to my box monthly ! I have only been a subscriber for 3 months but am pleased with the products selected however the last two boxes were not as good as the previous one . Bring back more big names like nars ! And some nice lipsticks !”

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Posted 8 years ago

“My other have brought me the subscription for Christmas and I look forward to receiving my box every month, the products are good sizes and I much prefer that to other boxes that are full of samples. I've received some fabulous items that will be repurchased when I've finished for example, Nars monoi oil and the balm nude tude palette. My only dislikes are the long wait for it in the post and that I will sometimes see products that have been included in the box in places like tk maxx heavily discounted which makes the box less value than it's supposed to be. I do enjoy it though and have had more good than bad.”

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Posted 8 years ago

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Posted 8 years ago

“I subscribed in the end of September and was charged for the September box, which never arrived. When I contacted their customer service, they said the payment was for the oct box. But they charged me again for october! I recieved the oct box very late and was charged again in November for a box which didn't arrive. When I contacted the customer service, they said they are not shipping internationally anymore and I will get a refund for November. Now I replied and wrote many Emails that i only recieved one box and paid for 3. And they need to refund me for the other two. Still waiting for an answer. Auch an awfull experience! So I hope you refund soon, before I have to take other actions.”

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Posted 8 years ago

“Signed up. 1st box late. Past season poorly rated products. 2nd box not arrived. Pass the buck to Royal Mail. Poor customer service.”

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Posted 8 years ago

“Awful customer service. My box never arrived and I was charged for it. I contacted them via Twitter and they gave me some very unclear (and condescending) spiel about how it would be a few days after the next month because of when I signed up so I waited for over a month... was charged again for the next period - still no box. Requested to cancel any pending orders (if they were actually ever going to send my box!) and for full refund - which they did process quickly (although they never replied to my email to tell me the refund had been actioned).”

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Posted 8 years ago

“My first (and probably last) experience with Cohorted has been terrible! My box was delayed, customer service team (spoke with Connor) only bother to reply back to you when they want and just give one liner replies. When I finally did get my box I had an item missing. 3 items for £35 is a joke! I will not hesitate to use social media to express my frustration until I get a response with an acceptable resolution! Save your money do NOT sign up to this!”

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Posted 8 years ago

“Of the two months I was subscribed, both boxes have arrived significantly later than promised. The October box had an error, where the original eyeshadow planned had been replaced by the selfie powders however the booklet still named the eyeshadow palette. This box also arrived without a ribbon etc and rather battered. The company also withdrew the money for novembers box early, which promoted me to cancel. The November box arrived today, again late, and was actually missing one of the products promised in the booklet. I have emailed customer services to let them know but doubt very much, given the service so far, anything will be done about this careless error. Annoyed doesn't begin to cover the feeling you're left with this subscription seevice”

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Posted 8 years ago

“I have been a cohorted subscriber for two months and for both boxes delivery has been severely delayed, products not that great for what is sold as a premium beauty box - of all the subscription beauty boxes Cohorted is the most expensive but not really worth the money! I wouldn't subscribe - stick to LF Beauty box and Birchbox, well worth the money and they always arrive on time!”

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Posted 8 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“I was extremely excited to receive my Cohorted Beauty Box in the post. There's just something about receiving something all wrapped up and.it being a surprise. I loved the too faced eyeshadow palette. I loved all the hair oils and sprays, but I would have personally loved more makeup based product's. However all in all the October box was a.great box,especially for my first box.”

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Posted 8 years ago

“My beauty box has not arrived yet so I am unable to review it. Compared with other mail companies it is taking a long time to arrive.I ordered it as a birthday present for this week and feel nervous after reading the reviews .”

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Posted 8 years ago

“This company is a scam. They've taken money out of my account on the 30/9 then again on the 1/10 for the October box. Never received it. Then they took money again for November. Alarm bells started ringing and emails were sent and remained unanswered and unacknowledged. I cancelled my subscription and contacted my bank. I'm overseas and they accepted To order took my money but now I read on another thread that they don't ship overseas. Why accept the address then!?! I also checked on the companies register and see that someone has applied to be struck off the register. This was on the 20/9/2016 so cancel your subscriptions!!!!”

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Posted 8 years ago

“I loved to see the variety of products in this box with makeup, skincare and hair are all included! It was very very good value for the money I spent and the box arrived in good condition.”

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Posted 8 years ago

Thank you for your feedback Lucy :)

Posted 8 years ago

“I got the Corhorted box back in August and September of this year. I wasn't too impressed with the August box, but was pleased with the September edition. While some of the products are an old style, you do certainly get your money's worth. I've seen past boxes and they looked fab, which is what drew me to the company. The full size products you get are definitely worth the money.”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“I really like the black edition box. Most of the products are really good and it gave me the opportunity to explore new brands. However, I do consider that sometimes they advertise in their booklet different sized products than they are in the box. For instance they advertised a full mascara and gave a single use sample. I would like to be honest about this part. Apart from this, I really look forward to my every month box.”

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Posted 8 years ago

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Posted 8 years ago

“The company charges £70 a month NOT £35. They do not state this and try to charge you twice a month. However they do deliver good quality products that are all together worth over £70.”

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Posted 8 years ago

“Love all the luxury hair care products that every lady needs no bad hair days anymore.”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“Had two boxes up to now. Enjoying the product selection, high end and great brands. Makeup is my main passion so would love to see more of it in future boxes. Bit dissatisfied with October delay but can live with it as long as it's not repeated.”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

Cohorted is rated 4.2 based on 2,463 reviews