Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,463 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It allowed me to explore new brands I otherwise wouldn't have tried.”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“It's difficult.. a couple of the boxes I really liked, and found the contents useful.. some others were pretty much useless. For example I received anti-frizz hair sheets.. I don't have frizzy hair so these went in a drawer. I wasn't fond of the colours in the eye shadow palette I received as they don't suit my skin tone/eye colour.. I wish they did customer surveys to find what really suits the customer and chose the contents from there.. I am looking around for another beauty box at the moment as being happy 'sometimes' isn't good enough for the price I pay.”

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Posted 8 years ago

“Whilst I've been generally happy with the contents of my first 2 boxes, they have both been dispatched several days late. It is a luxury treat and really needs to at least meet expectations if not actually exceed them. I agree with one other lady's comment about the balance between makeup and skincare/haircare products - more makeup please and not just eyeshadow palettes.”

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Posted 8 years ago

“Contents of the box were great, all bar one (too many creams for me to get through!)”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“Probably the worst box I've received so far too many hair products in it, that said did like the results.”

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Posted 8 years ago

“I love that ever came a palette”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“Last two boxes arrived late with no ribbons or cards inside was not over Whelmed by Sep box I'm not a great lover of eye shadow and the colours were not me. In draw for a pressie to someone birthday. For the amount you pay would have think there would be questions of your style and likes. Whatingbto see what arrives this month to make up my mined if I will carry on with my box s”

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Posted 8 years ago

“I have been a subscriber to cohorted for several months now and have let several letdowns just slide because I really liked the contents of the boxes, but this month has me questioning my subscription. Firstly my box arrived late, the ribbon and product card were missing. I feel that for a luxury subscription box there far far too many mistakes. It's as if they do not care enough to check their products before shipping as if the missing ribbon on the outside was not obvious enough. The errors in the product guide and the presentation of the box have been a constant issue with my. This month is the first time I have felt underwhelmed by the contents.”

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Posted 8 years ago

“Loved the two faced lights pallete. I am a lipstick lover so expecting some lipsticks in stead of skincare and hair care products.After all it is a 'high end Makup box' so can we have More makeup , Waiting for brands like NARS, MAC and lord and berry, Cheers Shubneet”

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Posted 8 years ago

“Loved everything in the box as it was a gift. Like it's high end products and you get calue for money”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“Don't get me wrong - I loved my box this month - however the three hair products were too much... lets be honest, deep down they all do the same thing - ended up giving 2 of them to friends. I have enough cream to last me a last time - so the only thing I actually liked in the October box was the Too Faced palette. Hopefully next months will be better!”

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Posted 8 years ago

“I'm actually surprised to see all the reviews below, I've had occasions where my box didn't arrive but the guys at customer service would send another one out and I'd receive it in the next couple of days. The products overall are great, specially the lipsticks and the HD bow products I got (use them pretty much everyday) great quality, customer service are really friendly they respond quickly and always super helpful whenever I've had a problem.”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“I changed my address on my Cohorted profile before the dispatch date and my box was sent to my previous address. Contacted Cohorted and they replied that its my job to contact Royal Mail and its also my job to get my parcel from my previous address. Under the terms and conditions of Cohorted, it clearly states that your box needs to be signed on delivery.....Contacted the concierge in my previous address and they've said that the box hasn't arrived. Don't waste your time trying to phone Cohorted as the number is fake and if you try emailing customer service you will only get bad customer service. Glossy box is by far the best as they sent me my beauty box without any hassle. I even got a free treat as they did the same mistake by sending my box to my previous address.”

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Posted 8 years ago

“I've had the worse possible service ever no apologies no one seemed to have call me back after calling and leaving 10 msgs, my box never arrived. Customer service is the worst I've ever experienced, never had a problem with GlossyBox or birch box who are very efficient and great. But Cohorted are going to lose a lot of customers due to this bad customer service experience”

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Posted 8 years ago

“Horrible experience. Terrible service. Never got my products. Never again.”

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Posted 8 years ago

“Very expensive - expected more for the money. Maybe I have been unlucky with this box so shall give it another couple of months before cancelling. I also am not too happy about the money being being debited a month before the box gets sent out although this is explained when subscribing.”

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Posted 8 years ago

“Payment is made a month in advance for this box, which means you could (as I did) fork out £70 and still wait to receive anything.. however, this is explained at point of purchase. My last 2 boxes have been late and received very late in the month (still waiting on this month's). Contents grossly over valued (available much cheaper than cited in the magazine) and not new/ innovative. Not luxurious by any means. Website and information available so poor and a great disappointment. Have unsubscruled.”

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Posted 8 years ago

“Cohorted is an absolute con!! I've been waiting 6 weeks now with nothing to show for it. They take the money but do not show up with the goods. I've spent £70 so far and not even so much as a lipstick to show for it. Don't bother.”

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Posted 8 years ago

“I am absolutely shocked! I subscribed in September and they took £35 then and also have taken another £35 at the beginning of October. I have yet to receive any box and I have tried contacting them by email 5 times and I haven't received any replies. I feel like I've been scammed big time and no one is doing anything about it. I fell like I should report this. Never in my life have I seen such poor customer service. This company is nothing more than a scam. Still waiting for that box and the email replies. If I do not receive anything by the end of this week I will have to go to the bank and report this as fradulent.”

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Posted 8 years ago

“This is my 2nd month with contorted and if they sent the boxes out as regularly as they take my payments I would be happy. September box was late and when it did arrive disappointing and not value for money. I received an email to advise Octobers would also be late and if no better this month in terms of products I will cancel and spend my £35 each month elsewhere. As a new customer I would have expected an additional item to apologise for the delay but that didn't happen.”

Helpful Report

Posted 8 years ago

Cohorted is rated 4.2 based on 2,463 reviews