Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

“I was very happy with the packaging, it looked very posh and nice! I LOVED that they sent me the face mask, I had tried it before with GlossyBox a few months back and lemme tell you it is the best facemask I ever tried till today. The lipstick was red which is not my colour, im more of a nudes and pink kinda girl so i gave it to my sister.”

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Posted 8 years ago

Thank you for your feedback

Posted 8 years ago

“I loved this beauty box at first. Very pricey, but worth it. Then one month it didn't turn up (couldn't get hold of customer services for 2 weeks), the next month they sent me 2 boxes by mistake. The boxes started to deteriorate towards the autumn of 2016. I don't wear eye shadow... I have 3 palettes, I am fair skinned and blonde and have 2 HD brows sets for dark/black hair. I cancelled my subscription in December, only to receive a January box today. I decided to do a companies house check and the company dissolved on 6th December 2016. Don't touch this with a barge pole!”

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Posted 8 years ago

“Cohorted boxes are so so disappointing. Month after month the boxes are late and there is always something wrong with the box. This month I'm missing a Clarins lipstick. December box was a complete joke...I'm in my twenties and ordered this.box due to the brand's that seemed to be affiliated with cohorted but instead I got candles and soaps no thank you. Good luck if you try to contact customer service as I have tried numerous times and never received a reply. I'm cancelling and finding another company who treat their customers better.”

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Posted 8 years ago

“I signed up in December 2016 - payment was taken out of my account the next day but have not received anything. I just checked my account and they have taken another payment of £35 on 4th January and have received an email saying box was sent out and if i do not received it within 48 hours to contact post office directly. Post office cannot help me without a tracking number so I decided to cancel my subscription. Hopefully they will refund me the money :(”

Helpful Report

Posted 8 years ago

We are sorry to hear that you are unhappy with your experience at Cohorted. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in December then your first box will be delivered in January. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please Email our customer service team at customerservice@cohorted.co.uk if you'd like to talk about the specifics of your situation.

Posted 8 years ago

“How do I cancel my subscription . I'm getting rather bored of eyeshadow pallettes and bath / body stuff ! I've tried to cancel but I can't log in for some reason and they don't reply to emails .... EVER!! Any help would be much appreciated x”

Helpful Report

Posted 8 years ago

We are sorry to hear this. At Cohorted our ethos for the Black Beauty Box is centered upon providing customers with a versatile selection of both high end and discovery brands for the perfect price. Please email our customer service team at customerservice@cohorted.co.uk who will be happy to help cancel your account for you.

Posted 7 years ago

“I have been subscribed now for around 6 months. I have noticed the following: 1. The boxes are ALWAYS late. Each month you pay on the 1st/2nd, however your won't receive your box until between the 12th and 16th. 2. If something goes wrong and you need to contact someone at Cohorted - brace yourself. I am not sure that anyone even works there! I had placed an order from there website totalling over £100. 2 weeks later the order still hadn't been dispatched, I couldn't get hold of anyone via email, FB and no phone numbers. Eventually I was contacted to say that they didn't have any of the 5 items in stock (how?!) & so I would be refunded. Maybe there website is all a front ... very weird anyway. 3. The quality & value of each box varies quite a lot. Sometimes you will get recognised brands (like Mac, Bobbi Brown, Clarins) but the vast majority of items are from brands that you wont have heard of. Also, they will claim that an eyeshadow palette is worth say £40, but actually, when you google the brand and exact palette, you could buy it from some basement bargain website for £12. Also, in the December box for example, bearing in the mind that you have subscribed to a BEAUTY box, the box contained candles, bubble bath and soap. Again, they suggest that these candles (about 8cm high) are worth £18 each. I don't have a bath. Didn't use anything out of that box - gave it to my colleague. Hope this helps x”

Helpful Report

Posted 8 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in November then your first box will be delivered in December. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“I ordered goods on 14th December - Nothing arrived and website says the order is "on hold". I have tried to call the telephone number and its not live and I have emailed without response. I therefore assume its some sort of scam site”

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Posted 8 years ago

“I was sent a box as mine didn't arrive. Took me numerous emails to even get a response. Box very poor. Was told I'd have a few extras in the box because of the inconvenience, but there wasn't. Had a nail polish exactly the same as a previous box and two bottles of the same product. Very disappointing. After a great first box it seems as though each box has less in it.”

Helpful Report

Posted 8 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“No December 2016 box received - I was charged for it on 1st December!”

Helpful Report

Posted 8 years ago

We are sorry to hear that you are unhappy with your experience at Cohorted. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in December then your first box will be delivered in January. Please Email our customer service team at customerservice@cohorted.co.uk if you'd like to talk about the specifics of your situation

Posted 8 years ago

“My first box in November arrived late and well it was ok not great. I then had my December payment go out one week earlier than it was supposed to, not a massive deal however when I queried this and asked another question Callum ignored the question on payments and told me my box would arrive soon. December's box not only arrived late but couldn't have been more boring if it tried!! I had been hoping for some Mac,Nars or benefit as a nice little treat and well when I say I broke the box down to put in my grandmother and mothers hampers I had made them you get the idea it wasn't really any fun for a girl in her 20's. With all the new boxes out there offering amazing value and products you would think Cohorted would step up their game! Needless to say I've cancelled my subscription and going back to glossy box and one of the new ones out there!”

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Posted 8 years ago

“Well jury still out for me. Just had my third box and really it did not do it for me. 2 candles which I won't use as I have indoor cats, and it can be dangerous, a blusher which is nice but way too bright for my pale skin, some soap which ok and I will use it, but is not exciting and a bath product. I was disappointed with my first box, quite pleased with my second, but this frankly is mediocre. I shall get the Jan one and then have a think re cancelling.”

Helpful Report

Posted 8 years ago

We are sorry to know you feel this way. Thank you for your Feedback. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“Delivery takes ages. Customer service is very poor, they simply ignore my emails. I unsubscribed in October but they still charged me and sent me another box, now I'm struggling to get a return.”

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Posted 8 years ago

“Ordered and paid for items in full. Items were not sent and marked as 'on hold' but no explanation. Customer service is dreadful. Phone lines don't work/aren't connected. No response from facebook messages or emails. Eventually I had a response via email, but Conor couldn't access my order or account, so I had to inform him of my order. So I went into my account and copy & pasted the items, and sent them to him. Very odd.”

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Posted 8 years ago

“Although I have never been disappointed with the products, I'm getting a bit fed up of receiving the boxes so late. I pay £35 a month I'd like to receive my boxes on time. I'll cancel my subscription if this continues.”

Helpful Report

Posted 8 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. We appreciate your feedback and apologise for your recent disappointment It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“First of all, I subscribed for their beauty box in November and was charged 35 GBP. I was informed that I will be charged for my second box on the 7th of December. So far so good... After not receiving any information from them regarding my box and seeing that I was charged for my second one (still not having received the first one) I decided to go ahead and contact them. Imagine my surprise when their reply was that they didn't ship to Bulgaria, well now that's interesting - given that I was allowed to register a shipping address in Bulgaria and I was CHARGED TWICE for something apparently they had no intention of sending to me..... I call that a complete scam! Let's see if I get a refund or you should expect another comment....”

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Posted 8 years ago

“I used to get Glossybox and was quite bored with their products. I tried Cohorted and I love it so far. Each month there are new products from companies I would never normally try. Highly recommend”

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Posted 8 years ago

Thank you for your feedback Sam :)

Posted 8 years ago

“I used to get other boxes but always got stuff I didn't like and if I liked smth I was disappointed with the small size samples. Cohorted is amazing - best treat I look forward to see. Interesting products I would not pick myself but absolutely love. Discovered so many beautiful brands. And size- most of the times products are full size or good sized samples.”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“They seem to time products to my needs entirely. The hair oils coincides with my holidays and spritz with long-flights. It's a fantastic opportunity to try brands that would not necessarily fit into my radar but that once tried I would certainly purchase again. There had not yet been one product that I have been disappointed with. The girls in my offices use other branded boxes and have been continuously disappointed with one or more products each month. When I receive my cohorts box it's almost an event to see what's inside.many of them have now moved to cohorted. Thank you!”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“I look forward to it every month and I'm never disappointed”

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Posted 8 years ago

Thank you for your feedback Julia :)

Posted 8 years ago

“Its not just the box. Its the build up to getting the box and anticipating what luxuries will be in it. Never been disappointed, love being introduced to new brands. Would never be able to afford the items individually but with the Cohorted box I get to treat myself each month. Nothing but praise for the box.”

Helpful Report

Posted 8 years ago

Thank you for your feedback Emma :)

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Cohorted Reviews