Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,463 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Late deliveries, repetitive types of products. When I cancelled I have not received my final box or refund and getting hold of someone to talk to is impossible! Emails don't get replied to, worst customer service I have experienced.”

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Posted 8 years ago

“Website doesn't allow me to update my payment details for the subscription box, I can't even log into my account anymore as the log in page refreshes itself every time I click "log in" all customer eservices told me to do was just delete my account... so unhelpful. The password reset doesn't send you a password change email either - Nobody at customer services responds, DISCUSTINGLY poor service from this company. Have had no end of issues.”

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Posted 8 years ago

“They charged me twice for one month. within days of each other and they are not responding I am reporting all charges as fraudulent on my account since they refuse to respond to their emails. Have sent them 5 emails. No response. Last statement said I was fine till October 28th then they say they changed my payment date without telling me and without me asking for it and charged me again on October 1st. Livid at this joke of a company”

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Posted 8 years ago

“I was pretty disappointed with these boxes from the jump but kept my subscription as I hoped they would improve; it was all TK Maxx tat and ridiculously tiny sample sizes but every subscription box has its off months, so I gave it a chance. I then finally cancelled in July after growing increasingly disenchanted but found myself receiving the August box! They had charged me again and sent it out - this one really took the cake with a measly 3ml mascara sample size and tacky looking hair products. Customer service was absolutely useless - I have sent them email after email with no response and at this point I suppose I'll be subscribed to them against my will for the rest of my life. Absolutely would not recommend.”

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Posted 8 years ago

“i signed up to cohorted last month and received my first box in August, i have to say for the price i was really disappointed with a yellow nail polish, hair wipes and some face cream samples... not what i was expecting. It was awful if i really am honest. I am hoping September may be better, if not i will probably be cancelling as £35 is quite a lot of money and i could buy myself things i will use.”

Helpful Report

Posted 8 years ago

“It's been over a week and I have not received a confirmation letter. Logging onto my account shows the order is still processing, not dispatched but money was taken from my account a while ago. I need it for my friends birthday present. Calling the customer service number gets no reply as no one is ever available and emailing the email provided also gets no results. I have also messages them on Facebook and no reply”

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Posted 8 years ago

“I always look forward to receiving my cohorted boxes. I think they're fantastic value for money and would recommend them to anyone!”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“Cohorted makes me happy because I love finding new beauty products to try out;) x”

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Posted 8 years ago

Thank you for your feedback Leah :)

Posted 8 years ago

“I love getting beauty boxes. This was my first Cohorted box. I was a bit apprehensive as it's expensive. When I opened it, i could see immediately that it was well worth the money. The beauty products were fab, especially the make up brush. It's so lovely I'm just don't want to use it. The Nars eye pallet is so pretty and the colours are perfect for me. The eye cream is amazing too. The nail polish is lovely, the colour just isn't for me though I'm sure a friend would love it.”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“The August edition was my first from Cohorted, having changed from the lower/cheaper end beauty boxes, and it was beautiful! The items were all fabulous, especially the Nars limited edition eyeshadow. Unfortunately my box was missing a nail varnish, but once I'd spoken to customer services it was quickly sorted and I was sent one within a matter of days. I can't wait to recieve future boxes & I'm so happy I chose to spend my money wisely on this luxury beauty box instead xxx”

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Posted 8 years ago

Thank you for your feedback Jenny :)

Posted 8 years ago

“Cohorted started off as a great beauty box and then they put up the price with the contents not matching up to the hype every month. Some months the boxes were great and some were such a disappointment which resulted in me cancelling the subscription.”

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Posted 8 years ago

“Cohorted used to be such a nice box. But unfortunately it no longer is... Their customer service is worse than any other. They just don't care about their customers. Or about this company. Because when you care about something, you don't act like this. I never got one box, but the money were taken from my account. I tried to sort it out with them, but they just didn't give a s... about me. If you keep up either this crappy customer service and with this chappy boxes, no one will bother to buy them.”

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Posted 8 years ago

“I received my first box in August. I was happy with the products, but I feel like the prices advertised were exaggerated. The Andy Warhol Nars eyeshadow palette was originally from 2012 - not really a good example of up-and-coming products for use. The nail polish was a nice colour, but thin as anything. Definitely not a brand I will use again. I liked the makeup brush but if I was to pay the price advertised within the booklet I would be underwhelmed by it's quality. There was nothing outstanding within the box, and like the other reviews say, there were testers included.”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“I really loved the Nars eyeshadow pallette! Always happy to see this brand!”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“They gave me a box of goodies and I get to try out different products”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“The box is gorgeous and all the products are amazing quality”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“Always happy with the products that are sent to me, definitely worth the money.”

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Posted 8 years ago

Thank you for your feedback Jade :)

Posted 8 years ago

“I was happy with the quality of products and the brands when I ordered my first black box. But over the months, the quality s embed to be going down. I also started receiving miniature products when c”

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Posted 8 years ago

“The Cohorted White Box I have been subscribed to since it began. The quality of the products inside is well worth the price. The only thing preventing a five star review is the packaging quality which has fallen but as it is the products I am excited for this is not a major factor”

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Posted 8 years ago

Thank you for your feedback :)

Posted 8 years ago

“They started off really good but I have found that the products that they now send are cheaper and in this months box we mainly had samples! They overinflate the prices in the booklet they give you so it seems like you have a better products but in all honesty glossy box has been better quality on comparison to cohorted in the last few months.”

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Posted 8 years ago

Cohorted is rated 4.2 based on 2,463 reviews