Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.18

4.2 Rating 2,469 Reviews

80 %

of reviewers recommend Cohorted

4.2

Based on 2,469 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“20 March no box Been given a shipment number but cannot track 5 off voucher ok no give me 5 off my next box. Will be looking to cancel this as two payments have gone out and no box has been received it better be worth the wait . Logistics need to be sorted this is reason I left Birchbox and one other . Can’t be that hard can it.”

Helpful Report

Posted 7 years ago

Hi Shakeeka, Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing.

Posted 7 years ago

“Ordered box Feb 2, 2018, on March 12, received email stating attempted break in. What does an “attempted” break in have to do with productivity. I live in the US, I had to pay £12 for shipping and $4.00 from my bank for the luxury of paying this company in foreign currency, on top of the £35. Still haven’t received the box. Received two emails, one stating I can £5 off my next purchase, they can’t properly distribute my original order why would I want to purchase a second time. The other stated yesterday my product is being shipped, however they have yet to receive the shipping information from the client. I have sent numerous emails to Cohorted, no answer except the generic ones of we received you email, high volume of emails at the moment, we will get back to you... never! Is it too much to ask for a company to send you what you purchased in a timely manner? I only purchased one box however, I very disappointing from a company which received such high reviews until recently, I would of continued the monthly payment if it weren’t for this”

Helpful Report

Posted 7 years ago

Hi Katherine, We are sorry to hear that you're unhappy with your experience. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. At Cohorted our ethos for the Black Beauty Box is centred upon providing customers with a versatile selection of both high end and discovery brands for the perfect price. Please contact our customer service team at customerservice@cohorted.co.uk who are always on hand to help.

Posted 7 years ago

“I order first beauty box 5th of February and they charge money like a normal i get receive to gmail that my first box it will be on 5th-10th March, but today is 20th of March and i still not get any box and funny thing is they charge me 1th of March for next beauty box so when i will get other one!!!!!??????”

Helpful Report

Posted 7 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in May, then your first box will be delivered in June. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Hence your first payment in February was for your first beauty box in March. Please do contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“Order beauty box and took 3 weeks to arrive. Item NOT as described and was returned and received by them on 14 Feb. As at 17 March still NOT received refund dispite several emails promising refund being processed. DO NOT BUY FROM THIS COMPANY!!😡😡😡”

Helpful Report

Posted 7 years ago

Hello Evie, I'm very sorry to hear about your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

Posted 7 years ago

“Well at first i was happy but lately the boxes have been arriving late and falling apart and had the book missing. Tried to call cohorted but it rang for ages then hung up twice. Cant get through to anyone. Tfying to find a new high end beauty box company now.”

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Posted 7 years ago

Hello Lauren, I'm very sorry to hear about your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

Posted 7 years ago

“I love the products I received. Great quality and good size”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“Beautiful packaging is the first thing I have to mention it just screams luxury,as for the products they are all well known luxury brands. It's a gift from me to me every month I love it,thank you Cohorted!”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“Good range of products to look forward to every month”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“I never normally review companies, however, Cohorted has by far the best packaging. It’s so sleek and sturdy.”

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Posted 7 years ago

Thank you for your feedback, Laurence.

Posted 7 years ago

“Spoke to your customer service today and you were very professional and informative. I have now subscribed for my wife.”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“Perfect combination of treats love it”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“Cancelled my Birchbox subscription after I got my first Cohorted box! It’s way better”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“love getting full sized items to try. Good quality makeup. Love trying things that I would normally over look when shopping for makeup. well packaged too”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“I switched to cohorted from another popular box and February was my first box. Absoloutly loved it!! So pleased with the products, two from brands I knew and loved!”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“Great products & worth every penny!!! I truly regret not subscribing to Cohorted earlier!!!”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“Extremely happy with my box, Sanatio Naturalis is a great discovery brand and I may have to buy some more of their essential oils.... it’s so lush lol”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“I loved the highlighter palette! Lovely colours and they wear well. March can't come sooner!!x”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“Beautifully presented and great products xx”

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Posted 7 years ago

Thank you for your feedback, Elaine.

Posted 7 years ago

“Great products”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“I've recommended this beauty box subscription to all my Coworkers. Best decision I've ever made.”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

Cohorted is rated 4.2 based on 2,469 reviews