“They give you a little discount to leer you in and then add extras cost that doesn't show up until you hit the place the order. I'm canceling my order. And”
“They will lie to you. Give you false hope for refund. Refund for what they say returned not what you sent back to them. They will talk over you if they feel like screaming even if they cant speak English. Very crooked company. DO NOT TRUST THIS COMPANY.”
“I ordered some hats my wife wanted. Had an issue with fraud on my card. Called the collect extra to give them new card info they said new card was good . They said they processed order. They did not. Called them 8 times . Finally ordered again they said card problem. Cleared my bank. They got paid. I got nothing”
“Placed an order on Nov 22, 2020 and never received it. Called customer service to have reshipped and was told it would be delivered on 1/7/2021 and still never arrived. Call customer service again and they barely reshipped my order on 1/11/2021, was also told that they were refunding me $80 for the 2 hoodies that I originally ordered due to being out of stock. Here it is 1/15/2021 with no product and instead of them issuing a refund they have charged my account an additional $32. I will never order from them again”
“I’m currently on hold with this company and have been for almost an hour. Placed an order, received an email saying problem with credit card, there was no issue. I called the bank and it had cleared my account. Then they shipped the order. Yesterday the order arrived, but it wasn’t mine. Called and the lady kept telling me to wait longer cause my order had been shipped. She wasn’t understanding that I received my shipment, but it was wrong. She finally said she’d send me a return shipping label. I’ve ordered from this company for several years, this is the first time I’ve had any issues. It will also be the last cause I will NOT order from this company anymore.”
“Good Afternoon
My elderly 85 yr old mom is a regular customer and buyer of Collections.
My mom and I ordered today Oct 13,2020 3 items and 2 agents were rude to us. I mentioned her catalog coupons and I had problems with the agents accepting them.
They both didn't explained to us clearly and rushing us to complete our checkout.
The first agent offered me a promotion of an item but the second agent said there was none. We felt not treated with respect and felt stupid.
The worse thing is that we ask for spanish speaking agents because we are hispanics and we had to endure their rudeness. Unbelievable!”
“Trying to make this short...Placed an order, received damaged goods, contacted them repeatedly with no response, found a link to print a label and return it, they received it but no response for over a week. There's a ton more to the story with they could get in touch cuz they can't get authorization to charge me for a back-ordered item but have no trouble with unauthorized charges despite that and finally....THEY CHARGED ME $7.99 TO RETURN MY $4.97 DAMAGED ITEM!!! I will never shop here again.”
“Trying to make this short...Placed an order, received damaged goods, contacted them repeatedly with no response, found a link to print a label and return it, they recieved it but no response for over a week. There's a ton more to the story with emails from them cuz they can't get authorization to send me a back-ordered item but have not trouble with unauthorzed charges despite that and finally....THEY CHARGED ME $7.99 TO RETURN MY $4.97 DAMAGED ITEM!!! I will never shop here again.”
“I have been a loyal customer for YEARS and that ended today. I ordered 7 pairs of leggings and imagine my surprise that in the catalog with the shipment, THEY WERE ON SALE. Customer service refused to honor the difference. THEY LOST ME FOR $16.24!!!!!!!!!”
