“On February 8, 2023 I placed an order and at checkout agreed to pay the amount of my purchase. I paid via PayPal. The charge that appeared on my PayPal account was for $6.50 more than I agreed to for Handling & Carrier Surcharge, I think it is fraudulent to add charges AFTER the buyer agrees to pay the invoice with no notice until the buyer sees their PayPal account. I called to resolve the issue with Collections, etc. and the 1st agent I spoke with said the amount would be refunded when I received my items. When it was not I called to check on it. There were no notes about my previous conversation. I believe she told me that to get me off the phone. The other agent was very polite but resolute that no refund would be issued. If I were to return the items, they were still going to keep the $6.50 Handling & Carrier Surcharge. I know it is only $6.50 but how many times a day are they doing this?”
“I wrote a a detailed review separately from this comment. In a nutshell, this company has blocked more than $1,400 in my bank account for $350 purchase. Everyone who is having problems with this company should do as I have done and file a Complaint with the Illinois AG which form can be found and filled out online.”
“This company is a FRAUD. I purchased $354.09 in merchandise and they placed a hold for over $1,500 with my bank. This has overdrawn my account by over $600. I called Collections, Etc. and have been told by 3 different people that this is their pattern and practice. I was also told not to worry that the excess funds will be released in 6 days. WTF? My account is overdrawn by $600 leaving me without access to any funds for 6 days and they casually tell me not to worry? I guess I'll just go without food for the next 6 days. Needless to say, I canceled my order and am sitting waiting, hungry, for my money to be returned to me.”
“I placed an order for my sister's Christmas present on Dec 7 they charged such exorbitant amt of handling charge it doubled the items total price. Now on the 19th of Dec that they cannot have it here for Christmas. The package sat there in their warehouse for 4 days then sat in Illinois for another 5 days . Now it seems they think they can take as long as another for the customer to rec their purchased merchandise. On the prev order I was lied to ,they sent me an email to state package had been delivered when it had not been delivered. I did rec it the next day. Also they misrepresent that they have merchandise that they do not possess for sake on Facebook. They make excuses for that as well.”
“Purchased a couch cover that was damaged upon arrival. I called the company for a refund. 2.weeks later they sent another one to replace it. I contacted them again
They said to mail it back which I did
It took over 2 weeks for them to put the refund back in my bank account. Most companies will refund your money within 24 hrs. I will never purchase from this company again”
“tack on a $12.00 charge for each separate order?? got original email order confirmation..then another from paypal stating that a new amount was added..collections etc. is a scam company...complained to paypal but got nowhere! spreading the word around how lousy they are..i was a very good customer..but no more!”
“I tried to place an order on the website, but the sale prices were not transferring onto my shopping cart. I called customer service for assistance. The woman had a hard time creating the order (should have been my first clue,) but I got what I wanted at the correct price.
A week later, my package arrived just as expected. The next day I got 2 more boxes. The person not only placed the order twice on her end but also put though the items in my cart.
I just called to notify Collection Etc of their error and was informed that it was my "fault". Yes, James actually told me several times it was my "fault." He "informed" me that it would cost me 11.99 per package to return them.
After arguing back and forth, I asked for a supervisor. I was put on hold for a few minutes and James came back on and told me I could only return 1 box for free because it was, yet again, my fault. After another long argument where I told James that I was going to dispute the charges with my credit card company, I finally got my return labels. Looking at other reviews, I can see the battle is not yet won. I will add more if the problem continues.
It's a shame because the items I purchased were decent quality and I was happy with them but the customer service is seriously lacking. If I could give a no-star rating I would.”
“My shipping address is different from my billing address. After checkout, it used the same address. I called their call center and struggled though outsourced hell with 5 minute hold times happening multiple times. It was a real pain.”
“If I could give them NO STARS, I would. This has GOT to be the WORST company with which to do business. The worst. Their clothing is absolute garbage (skirts so thin they should be called flimsy lingerie, but try and return something and you'll meet with roadblock after roadblock. Couldn't print their return label that they give you on the website (something wrong on THEIR end of things), and then they tell you they'll ship you a label but it will cost you $12.00. Seriously? Or, you can make your own label but still pay big when they receive your merchandise. You better pay extra at the USPS to make sure they receive it and frankly, what I ordered wasn't worth paying more for insurance or whatever. Their customer service reps should be called DIS-SERVICE REPS. One I spoke with sounded so out of it I had to hang up and call back. The second one couldn't have cared less. This company is just abysmal, and I will never order from them again. Be forewarned. Seriously, a bad experience from start to finish.”
“I saw FREE SHIPPING-NO MINIMUM. I went through the whole process of ordering, side-stepping the JOIN OUR CLUB, WE WILL SAVE YOUR PAYMENT INFORMATION. I didn't join anything and purchased as a guest because I DID NOT WANT MY PAYMENT INFORMATION "SAVED." Of course, I had to provide my payment information in order to buy. I just didn't want it saved in their data bank. I got all the way to the end and was notified that I had to join their club in order to get the free shipping this time and then would automatically be charged $16.95 per month thereafter. I was livid and called to cancel my order and sent the charge to be disputed by my bank. I asked for an email stating that my order had been canceled and the rep mumbled something about, "They will know it has been canceled by your order number." I was so disgusted, I just hung up. And I looked at all the other "Review Websites" and they all give high ratings. What's up with that?”
“I feel this company is a scammer. I placed an order hitting order by accident then called customer service within 30 secs. I spoke to Sara and asked the order be cancelled it took 5 mins of repeating the same request but she finally said ok. A day later I had 2 different order numbers for the same exact order that I had cancelled AND THEY DEBITED by account TWICE. I called them and told me to get it right but they refused. The next day the second order dropped off. I was shocked to receive a box from them Friday and let me say, the quality is cheap and two of the throw pillows are not even stiched at the seams and the stuffing is hanging out...JUNK.
I called them today to ask for a free return shipping label. The woman told me to dontate the stuff and I would get a refund in 3-5 days. I asked her what will the amount of the refund and she said $19! I told her that $38.63 had been taken from my account WITHOUT my permission and I wanted that put back.
She told me I would have to pay for the "undamaged" pillow or pay $11 to have the box shipped back AND THEY WOULD NOT REFUND THE $5.99 handling fee at all.
After 25 mins of being put on hold and having to reinvent the wheel I told her to shove off that I would go through PP. Thank goodness I used PayPay so I will get my money back.”
“My total order was 54.00 but with shipping and handling it became 75.00!!! I I then went online and found out shipping over 40 dollars was free..so o called the next day to cancel order and was told it was already processed and could not be cancelled… I asked again about removing the shipping fee and was told they would refund 11.00… why wasn’t I told about the shipping fee to begin with”
“Beware: Collections Etc. has added a "handing fee" in addition to their shipping fee which will not be returned to you even if your merchandise is defective. I have been a customer for almost 20 years, but I will never order from this company again.”
“The package I ordered from Collections Etc. was marked as delivered by Fed Ex. It was never delivered, I have a camera on my front porch. I contacted Fed Ex about this and then Collections Etc. I was told a replacement package would be set. A week goes by, nothing. A few days later I get a e-mail where they had tried to rebill me for the lost package. My Credit Card company did not allow this. The third time I spoke with someone they said they where refunding my money. Tonight I get a e-mail saying they are refunding part of the total. I call my Credit card company, they are handling it now. I with never order another thing from them. They lost a long time costumer over this. I am not to blame for a lost package as my cc company said. So, now I will see what happens.”
“On top of the Big Black Friday in July sale which turned out to be a JOKE.
I ordered a quilt and shams, the quilt was $21.99 and the shams on sale for $2.99 each. I ordered 2.y total at the end was $44.78.
WHAT?
I called to cancel the order and was told I couldn't cancel because it was already processed and on it's way to be shipped.
This is Saturday and you know they're not going to ship on Sunday, so! It was all a big fat lie. I'm so tired of being lied to and cheated . And by someone who you can barely understand what they're saying. Where is Collections ECT anyway?? They must have sold the company because I've been a customer for years with no issues and now it's totally like doing business with an underhanded cheat of a company.
I will never buy from them again and over the years I've probably spent thousands of dollars! NEVER AGAIN!”
“I brought 2 pairs of casual slip on shoes that were on sale. I got them pretty fast. BUT instead of being size 8 like I ordered one was clearly a size 7, and the other was 7 1/2. When I went to the site to arrange a return on line it turns out , that they expect me to pay $10.99 for shipping -which they deduct from my refund ! I was livid and called and explained that I should not have to pay for an order that was clearly wrong. I was told it is company policy. Well they can take their policy and put it where the sun don't shine!”
“I feel as though this company is a scam... I even talked to a customer representative because I tried to order something and they took my bank info but "could not process" my order right then, athough I got charged for the item right away on my bank statement. The representative tried to explain that the charge was not for the item but a surcharge of some kind ( couldn't tell me what for) and I would be charged for the actual item later. Didn't hear from them for over a week. Not a confirmation email, nothing. But they took my money. All of a sudden I got an email that said my items had shipped. So they are sending me 2 of what I ordered and now I have to return one for a refund. When you google this company, the reviews show 4 or 5 stars from thousands of customers but when you Google reviews all of them are 1 star reviews. I won't ever order from them again. I should have read the reviews beforehand.”
