“I have been a customer for 30 years or more, I am extremely disappointed in the company now. I ordered roses from them 5 different ones, 4 out of the 5 never grew. The one that did is a tiny little rose bud plant, not the big beautiful ones I purchased. Spoke to customer service which is in the Philippines, thought I was going to be pleased with the way they were handling my call. Only to find out I was charged again and my order was going to be resent. I called numerous times last week advising them, they the charged me again... spoke to so many people, rude people at that. Finally had the issue taken care of, received my new order today, two of them say they are the type I purchased, two are absolute mud and water, no label.
I called them again, asked how I could speak to someone in the US, they said they would transfer me,I don't believe I spoke with anyone in the US, the person I spoke to said her name was Alex,did not understand what I was saying at all. Tried to tell me if I received a red rose then it was the fire and ice rose I ordered, since it was red. I tried to explain many times that was a tiny little rose bud plant, not the big roses. She was rude yelling at me, because she didn't understand.
I have never experienced customer service like this from them in the past, I don't believe they will receive my business again, since they are so rude & customer service is in the Philippines. Customer service needs to be in the US with their company.
Sadly there is no way to speak to anyone with the company here in the states, so they are not aware of the service they are providing.
I no longer recommend this company to anyone!”
“Used to be a decent place to buy stuff at a discounted price...not any more. That "discounted" price will surprise you when they add on the $8 "handling" fee plus the ridiculous shipping charges, unless you buy a crap load of stuff. On my better judgement just purchased an item, hard to find, from them...great price until the rip off handling fee...stupid shipping charges and then of course it was all a bunch of BS from them. Claimed the shipped the item...after 2 weeks checked the tracking from FED EX....was never shipped...they are a scam now..stay away...trying to get my money back...Chinese scam BS.”
“I called to exchange an item for a larger size. They told me in order to exchange she will send me a return label and charge me $10.99 for the label, I told the clerk thats BS. Also the shipping and handling is outrageous. I will never buy anything from them again and I am calling them to tell them “take me off your mailing list “”
“Company offers a coupon, when you click on it, you are agreeing that they can charge your credit card $14.95/mo for absolutely nothing. I called for a refund of the 7 months that I was charged, they can only refund 6 months - big surprise! What a rip off. I stopped all catalogs, I will never order from this company again.”
“First of all...the "wonderful" prices offered are a scam. Whatever "deal" you think you are getting is BS...they will tack on a $8.00 "handling fee" to your order which negates any "deal you think you are getting and then the shipping charge is ridiculous and you will wait 4-6 weeks to get your order. Don't even bother.”
“I ordered 4 items on their website the total was $71.00, they charged me, $10.99 for shipping and $5.99 for handling, they also took out $6.38 and they charged my debit card $94.36. I called the next day, which was Monday and told the guy to cancel my order, he lied to me, saying they already sent it out. Two days later, I received an email saying my order has been shipped out. When I receive this order, I will not except it, I will mail it back. I called my bank today and disputed this situation and I also informed them, I will not pay for this package to be sent back. Stay far away from this company, never order anything from them. They will scam you with shipping and handling fees. This is my first time ordering from this company, and my last time. This is how they make their money, stealing money out of peoples accounts. STAY FAR AWAY FROM COLLECTIONS ETC. NEVER IN MY LIFE I HAVE SEEN. THEY WILL CHARGE YOU $10.99 FOR SHIPPING AND $5.99 FOR HANDLING!!!!!”
“Collections tries to rip you off at the checkout by doubling the quantity of each item, refusing to accept any coupon code, and making you enter and re-enter your credit card number. When you call customer service, they say they will take care of the order, but often send you the wrong item instead and add an extra $5.99 in handling fees in addition to the tax and shipping charges. I used to have good service from this company, but now they just cheat and deceive you! Don't waste your time. Everything is cheap junk from China!”
“I have ordered from you for 15 years, but I will never order anything again. I went on the mark down site today to order some of the markdown items. When I placed my order in the basket, it was hundreds of dollars. So I called online customer service for help, boy what a help!!!! They had 6 poinsettias in their christmas catalogue 6 for 16.99, but since it is after christmas, they always mark items down. These poinsettias were in the markdown section since it is after christmas. They were marked down to 6 for 9.97 RED or WHITE as shown under the picture showed RED or WHITE. When I tried to order 4 sets of each color I had the rudest people telling me I could only order white. I told them the markdown price said RED or WHITE and shoed it under the picture of the poinsettias. Two customer service people were the rudest and hateful cs I have ever seen. I argumed with them for over 45 minutes and they got more and more hateful with me. I told them this is nothing short of FRAUD. They need to be handled for this fradulent and CUSTOMER SERVICE as I have never seen anything like this before. I am definately going to tell all my friends and relatives about this and their behavior. I am going to put this all over the enternet also. Thanks for nothing for all my loyalty I have given you for 15 years.”
“I placed an order (For Christmas things). I was told Sat. that the entire order was held up for one item being on back order. The rep cancelled the back order item and said my order would arrive in 2-3 days (by today, Wednesday). I checked their site and my status again...still not shipped. I called and was told that first, their expedited shipping is their standard shipping method and I'd receive it in 7-10 business days (AFTER Christmas). I told them to cancel the entire order and DON'T ship anything! I don't want it any longer and I'll go elsewhere to purchase the items I ordered. She said it couldn't be cancelled after saying it had not shipped yet, because they already charged my card and low and behold, on Sunday they charged my credit card $148. It is still in a pending status so I can't file a dispute to have the charge reversed. I will never order from this company again. Lied to, and when you pay for expedited shipping it should be just that. Not "their" standard 7-10 business days. Ugh!! So upset!”
“This company is absolutely awful. Placed an order on November 5th, it is now December 12th and I still do not have any items, and as a matter of fact parts of my order are now back ordered and I won't be getting it. Of course my delivery was supposed to be 2 days ago.... still waiting.”
“Ordered a bed dust ruffle and was told that it would ship the last of October, 2021. I had ordered it three months earlier, but decided that I would wait for it to come. It came the first part of November, but was the WRONG color. I was so upset, I threw all of their mailings away and will not order from them again. Almost all of their products come from China. I do not order things made in China or want anything made in China. I will not pay to have this wrong color returned, I will just say Goodbye.”
“Will NEVER order from them again, Been waiting a month now for my item. I emailed customer service twice, then called their customer service line, and they told me they would ship my item right away. Still has NOT been shipped.”
“Will never order from a company that just sells Trump merchandise!! Very unprofessional for a company to take political sides but to also support such a disgusting human being is shameful”
“I never liked the quality of these products, but, I decided to use them once in a while for the low prices. This time I received a wrong item that costs less than the item I ordered. I thought it was not a big deal, a usual occurrence. Turned out not so! First, I have to pay to send it back my own money or Collection Etc. wants to charge me $10 for the return label. That's half of the total cost of my purchase and more than a half of the cost of the item I received. That means, even if I send it back, I will only get back half of the money for the item I didn't order. I couldn't imagine anything like this happening anywhere, but it does and the name of the company is Collections Etc. Don't buy from them! Or be ready to pay for their mistakes and errors.”
“This is currently October 13, 2021. My elderly mother placed an order in August. After not receiving her order in 10 days, she called on September 9, 2021. She was told that the order had been held up and would be reshipped. 2 weeks later she still hadn’t received or heard anything. I called toward the end of September. I was told that they were sorry for the delay and the order would be shipped express mail. We should receive it in 3-5 business days. After not hearing anything for more than a week, I called again and was told that the order still had not been shipped. Of course I was upset and the customer service rep, in Kansas, Tyler, acted as if I was not justified in being upset. She began giving me ultimatums. That’s when I lost it and demanded to speak with corporate. I requested that my mother’s money be refunded back to her credit card. I was told that it would be. This is the worst customer service, ever. Needless to say, we will not be ordering another thing from this place. I have told my mother to throw their catalogs in the trash. They are supposedly sending a $50 gift card. We will also dispose of it. I can only wonder how many elderly people have been taken advantage of by this company who do not have any one to advocate their case?”
“Ordered a 50.00 solar umbrella tree was sent a wireless doorbell offered to send back told no keep it we will make it right this was in June. Never got refunded nor product after at least 5 phone calls and more than that in emails I have finally realize I was robbed. Supervisor told me tough nothing I can do about it. DON’T ORDER FROM THIS COMPANY”
“I am not even giving them one star. I placed an order for 8 plants and after fighting with them for 2 months over the charges on my credit card, my order finally arrived and all of the plants were dead. Don't order from them.”
“MADE OVER $900 ORDER MAY 6 2021, AS OF JUNE 7 2021 ORDER HAS NOT SHIPPED, NO ONE CAN ANSWER WHY, & SAME RESPONSE EACH TIME I CALL, GIVE IT ANOTHER FEW WEEKS. I'VE SENT MULTIPLE EMAILS ABOUT ORDER STATUS, WHAT'S GOING ON, AND HAVE YET TO RESPOND. THEY HAVE MY MONEY & I HAVE NO PRODUCTS OR ANSWERS. I DEFINITELY DO NOT RECOMMEND THIS COMPANY TO ANYONE, THEY WILL STEAL FROM YOU!!!”
“Took money out of account only approved one amt but found three pending I did contact bank to file a complaint to get my money refunded I’m done with them I bought a lot from them no more. I called them but guy wanted off phone fast when I ask why three charges and only one was real.”
