“Should be more clear that there won't be online quotes and that companies will call and email you.
Reviews of the companies would be good too. We used another company that was recommended on a local forum.”
“The Site to find the information was easy to use
,However the company choice offered was terrible .
i do not recommend anyone to use regents removal they made my move unbearable.”
“I was a little inundated with replies which is not altogether a bad thing. However, one company decided they'd sent me a quote, which I didn't receive, and rang every day until he spoke to me - being quite rude to my husband in the process. When he finally spoke to me and I tried to explain why I'd gone with another company he just put the phone down. He didn't know therefore that I would have gone on to say, that I was still waiting some answers and may very well have accepted his quote.
I actually, didn't enjoy the experience very much, but thank you for asking.”
“On the day I used this website (in May 2015) there was no means of knowing whether the Removal Companies had actually received my details with regard to the type of removal I needed. Indeed, no transaction (not payment) appeared to take place at all. A couple of days later I received various emails from Removal Companies thanking me for asking them to provide an estimate for the cost of the removal. This was a surprise to me as the website process hadn't given any notification or indication that this would happen. In fact I concluded that that the website system processes were faulty and consequently didn't expect Removal Companies to contact me. The Removal Company I chose wasn't listed on this Website; I found it myself. So I have to say that this website and its service leaves a lot to be desired.
Somewhere in the Website, whether on the day I used it, or generally, there's a technological 'glitch' that could do with being sorted out.”
“Your recommended contractor was useless. Broke an expensive wardrobe and refused to have it repaired, the lad who broke the wardrobe was inexperienced, not trained and no uniform (so much for your criteria). You were a joke as when we brought our problem to your attention you were hopeless. Would I recommend you? No way!”
“The form was easy to fill out and I had very quick responses from removal companies as a result, however, none of them were BAR (British Association of Removers) registered. Two of them only offered quotes over the phone, which risks them demanding more on the day, and the other came to the property to give a quote and he seemed unprofessional and I was uncomfortable with him. I would recommend asking around for companies that your friends and colleagues recommend, and making sure that they are BAR registered, and that ensures a reliable, professional and decent standard of company and the service they provide!”
“You will see people who want immediate removals or in next 3-5 days sent and charged as leads via COMPAREMYMOVE but they wont answer the phone. Wont reply to your email pure silence. ODD. No way of verifying it either the phone number is bad, but the email goes through must be a real lead right. I have all the documents and reporting them to OFCOM and trading standards really worrying.
I AM A BUSINESS DEVELOPMENT MANAGER FOR A REMOVAL COMAPNY AND SEEN 1ST HAND THEIR LEADS FOR 2 YEARS. EVERYTHING BAD OR OPINIONS YOU READ ABOUT THE PRACTICES AND LEADS ITS TRUE. COMPAREMYMOVE do not vet the leads, check the email or phone being valid just sell it to you straight away off your credit. STUART @PARTNER TEAM IS A NIGHTMARE. You have to fight to be re-credited. Its the only system where you can sell something bad, not valid, rubbish, no quality and it up to the customer to tell the seller its bad.
YOU HAVE TICKED THE BOX FOR 2/3/4/5 BEDROOM LOADS AND IF ITS A JOB FOR 3 ITEMS OF FURNITURE "DOES NOT CONSTITUTE A 2BED LOAD" AND CANT COMPETE WITH THE MAN WITH A VAN NO TAX/VAT CASH IN HAND. LIMITED COMPANIES BUT YOURE STILL PAYING FOR THE LEAD.
WE ONLY HAD 2 TRUCKS ON OUR INSURANCE LAST YEAR TO AUGUST THIS YEAR AND COMPAREMYMOVE SEEING OUR INSURANCE DOCS SELLING US 10-15 LEADS A DAY 3/4/5 BED HOUSES BUT WE WEREN'T INSURED TO DO SO AND CUSTOMERS THINK WE WERE VETTED AND INSURED FOR THEIR LOAD WE WEREN'T AND COMPAREMYMOVE KNEW IT.
BEWARE”
“I am writing this review after personally contacting Compare My Move (CMM) to get this issue resolved but unfortunately I was left feeling that the business did not show any interest to my feedback. I Had the pleasure of speaking to Stuart, who addresses himself as “Head of Partner Support”, which is interesting as my experience has been nothing but unsupportive from him.
I am one of the partners that work alongside CMM. I called in to inquire as to why a flagged a lead was not refunded.
My company, and others spend a lot of money in advance to be able to receive good quality leads, unfoutunalty, this is not what we are getting, as CMM do not do their due diligence when sending leads to us and leaves it up to us to check whether the lead is valid.
Stuart replies for not adding the credit back onto the account was because “the email worked just fine” – I explained to Stuart that the number worked just fine too, however the person at the other end of the phone confirmed that the wrong number was imputed, which one could also assume that the email will likely be the wrong email too. I explained that just because the email went though, does not mean that that email was sent to the right person.
Despite explaining countless times that we were spending the money to receive leads that are valid, Stuart kept referring to the “policy”, and had no real interest in helping or resolving the issue. Infact, comments were made by Stuart about my company, stating that we were frequently highlighting problems.
I happily explained to Stuart that if he was investing money into a service that is failing to produce reasonable results and suggestions to make the service better were being dismissed/ignored, he too would be disappointed.
I proceeded to ask to speak to someone that was going to show interest to the fact that something should probably change regarding to policy, excuses were made as to reasons why I was unable to speak to management, or “they would look into it”, or the “policy has been around for years, we will not change it because of one person”
Today has been interesting to the fact that I have made some valid points relating to problems that I am having as consumer, which have been met with defensiveness and dismissal.
It’s a shame that the same energy/effort that was used to get my company and other partner on bored, is not used to resolved problems relating to leads.
There are many other lead companies that I will be more than happy looking into, as I am shocked that someone who role in the establishment is to aid their partners, can be so condensing and disingenuous to the situation.”
“Dont be Deceived
This is not a price comparison site as the name implies.
They are an advertising agent for small medium sized companies which are on theirs books, simply pass on your info.”
“Absolute rip off
They didn’t show up on the move date
Came with 2 trucks instead of 6 when the eventually came at 4 pm the next day .
Destroyed 3 lamps , left furniture with no one guarding the trucks so things were stolen on site
Lost my wedding dress and extremely expensive curtains .
Arrived late inti the evening 3 times because they insufficient men and trucks
Charged us £500 for used boxes in advanced many of which were unusable
Sloppy movers . Had to find men off the streets because they didn’t have enough workers . There were supposed to be 12 men and 6 3.5 ton trucks
They didn’t bother to pack bulbs and lamps . Instead carried them from the tops . They were supposed to have a carpenter . They never came
It was a joke . They sent just one of the movers instead and he was clearly not a carpenter . We had to pay someone else to install our mirrors .
They spread false information about unhappy customers .
Was a financial waste”
“Terrible company - They recommend unregulated and legally questionable companies and don't care about customers.
They promise to put you in touch with professional “regulated” companies but the one I had wrecked the move, left things behind, damaged property and distressed my young family.
When I asked comparemymove to give me the regulatory bodies details, they said actually they didn’t mean regulated by the moving regulator - just checked by the website!!! Amazing false claim.
Would never have used a company they recommended if had known this. Now have been stung, lost money and belongings are wrecked.
After I complained they have changed their website to remove the “regulated” claim but have not accepted that it was wrong to say this.
Be beware - the companies recommended are unregulated and in my case was criminal and damaging. The lack of transparency and apologies about the effect this had suggest this company only cares about money and NOT customers.
AVOID”
“I choose Pacific removals.
They are the worst removal company I have ever met. They were packing my stuff without care, they were literally dumping my stuff in boxes.They charge me £10.00 each for used boxes they probably got free from shops. They kept all my stuff in the van, refused to bring any thing into my new flat , unless I payed them all the money in the street. There were lots of arguments, if I did not pay them all the money in the street, I was not going to get any of my stuff into my flat. The original charge went from £150. to £320. and I had to pay all this up front, and if I did not pay up-front immediately they threaten to charge me by the hour. I gave in and payed all the money they ask for, then they brought all my stuff and dumped it all into my new flat. They are insensitive, uncaring and inhumane.They have no human feelings, they are literally stone.”
