“AVOID!!
Driver picking us up at Zurich airport cancelled because we came out 1 h and 2 min after the plane had landed (the gate was far from baggage claim, had to navigate the confusing airport layout with a baby and a toddler, lines for passport control were long as we were non-EU/Swiss - didn't stop for anything but was still not fast enough). He then said he was still at the airport despite cancelling and would take us to the city centre for a new full fare, meaning double payment as we had prepaid. We didn't have much choice because it would be a struggle to book additional transport otherwise with our babies and luggage and therefore paid him. Turns out he also did not have the correct car seats that we had prepaid for - the infant seat provided was actually rated for 15 to 25 kg, which was not suitable for our 9 month old but the driver insisted that it was correct. Extremely passive aggressive for the rest of the ride. We put in a complaint on the unsuitable car seats as well on the Connecto website and received no response. Shocking experience overall and would never use them again.”
“To be honest I would give connectotransfers no stars of it was possible. I booked a transfer from my location to the airport two weeks in advance. I paid the deposit as required and received confirmation of the booking including pick up time and location. At the time of pick there was no sign of our driver so I rang the customer service line who explained the driver is 5 minutes away. Another 10 minutes past with no sign of the driver so I rang again. Again I was told the driver was on the way and would be with us shortly. 25 minutes after our scheduled time still no sign of our driver. We called customer service again and we're told he went to the wrong pick up location but her was on his way. Keep in mind we are now delayed in getting to the airport by 30mins. After continuing call customer service and waiting over 55minutes we were then told are pick up would take another hour to get to us. Of course, this meant that we missed our flight and had to stay another night and await an early flight the next morning. This failure of service cost my family over €900 and connectotransfers offered us nothing. Avoid this company at all costs. It's not worth the stress and finances if they provide the service we received.”
“Pre-booked, prepaid Vienna City to Airport.
The first driver refuses to take us when he finds out it's an airport transfer.
The second driver frantically set up by the call centre bails out 15 minutes later, and we saw him drive by.
The call centre says it might take a half hour to wait for a 3rd vehicle.
No thanks, assures me the refund is in progress.
Cost me an additional 20 Euros to find my own alternative.
Twenty-one days later after three emails, and two phone calls refund is posted.
No apology, no future retention offer, nothing......
Want to get to the airport on time, and hassle-free? Use someone else.”
