Cookology Reviews

Name: Cookology
Address: Unit 2 Piperell Way, Haverhill
Rating: 4.80

4.8 Rating 6,145 Reviews

100 %

of reviewers recommend Cookology

4.8

Based on 6,145 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

help@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

139

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Messed around with delivery?”

Helpful Report

Posted 3 years ago

“Drinks chiller arrived pretty quickly, but only to find it had been damaged with a big deny to the bottom of it. Informed the seller and they said they would knock 10%off. Seeing as it's a large item, I did not want the hassle of sending it back. So my son managed to knock the dent out. Fridge works fine which is the most important thing. And dent is at the back so can't be seen.”

Helpful Report

Posted 4 years ago

“Too many spam emails after the purchase.”

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Posted 4 years ago

“Purchased an extractor fan between Christmas and New year. Fast delivery which was great as my old one broke and needed a new one urgently as I was hosting a family New year's dinner. We had booked someone to fit it the day it arrived. We took it out of the box and it looked lovely but then upon further inspection it was miss shaped. I needed it to be fitted that day due to the time scale - needing it before New Year's Day and paying the fitter. The fit took longer than expected as he tried to correct it. I regrettably took the risk of it looking right, because it is still missshaped, I should of contacted the company before fitting. I contacted the company after the fit as I was dissatisfied explaining asking if I could have a replacement or discount, to my disappointment they said no to both. Under the circumstances I thought they may have offered a replacement. I certainly will not be using them again”

Helpful Report

Posted 4 years ago

“Received a faulty product and had no reply to reporting this for 3days only to be told to contact the manufacturer.”

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Posted 4 years ago

“VERY BADLY let down by the delivery company. Could only deliver the fridge to the door for health and safety reasons. Effectively would not deliver via the front door into the hall of the property. I completely lost it and said that they could take it back and I would have a full refund. Eventually the delivery company delivered into the hall through the front door. I DO NOT EXPECT TO GET A FRIDGE DELIVERED TO MY FRONT DOOR - I EXPECT IT DELIVERED INSIDE THE PROPERTY. Not at all impressed.”

Helpful Report

Posted 4 years ago

We are very sorry to hear this, it is definitely not the service we pay the courier for, especially for a larder fridge and I can only put this down to a rogue driver. We apologise profusely and will endeavour to find out who this driver was.

Posted 4 years ago

“Communication is poor. Delivery time is poor.”

Helpful Report

Posted 4 years ago

“Delivery promised wednesday, early afternoon, rang transport company at 1315, told drivercworking hiscway to me but he would phone before delivery. Had t let down my local dart team as i was playing at 1900 but waiting for the call. Still waiting 0803 Thursday.”

Helpful Report

Posted 6 years ago

“First off order never turned up after 2 weeks or so chased and was told it would be delivered the following Wednesday, come home to find there has been a delivery but on unpacking it it's a tumble dryer instead of the cooker hood I ordered...complained on Saturday and still waiting for a call back about resolving the matter...not impressed.”

Helpful Report

Posted 6 years ago

“Bought a oven, hob and hood. Was given a delivery date and no delivery. No communication and several calls later have been given another delivery date 3 days later. If I never called would never have known. No apology either for the delay. Poor customer service, shame I'm sure products are good. We'll see.”

Helpful Report

Posted 7 years ago

“WINE COOLER ORDERED TWO WEEKS AGO, APPLIANCE FAILED TO ARRIVE. AFTER REPEATED CALLS TO FIRM STILL NO DELIVERY OR SATISFACTORY EXPLANATION AS TO WHEN I COULD EXPECT APPLIANCE TO ARRIVE - HAVE CANCELLED ORDER AND REQUESTED MONEY BACK.”

Helpful Report

Posted 9 years ago

“Website misleading as it stated delivery would be free and next day or 24hrs. However the customer service desk stated this was only for small goods. When the item eventually arrived for installation it was after 11:30pm.... Amazing.”

Helpful Report

Posted 10 years ago

“Baumatic tumble dryer was showing as being in stock. Placed order and then received phone call advising that they were awaiting delivery from manufacturer, expected in 5 weeks. Not impressed, so cancelled order.”

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Posted 10 years ago

“Went out of time because it wouldn't accept the finish command A WASTE OF 15 MINUTES”

Helpful Report

Posted 10 years ago

Cookology is rated 4.8 based on 6,145 reviews