“you will never ever ever be classed as retail, stop trying to sell products to me every time I walk through the door! 99% of your customers know exactly what they want to spend their hard earned cash on and just come in as a leisure activity and have a fun bet, They do not want to be mithered about connect or scratch cards or to play a particular game on the fobts!! You have a duty of care to look after your customers so why are you encouraging further gambling?”
“Opened an account last week under the racing post promo but because I placed my £10 bet in the win only column my £40 free bet was refused!sent 7 emails to coral helpline and still awaiting a response! Shocking way to treat a new client.”
“The worst betting company in the world. The machine taken my £20,it has been tree hours and I am still waiting for investigation, if it would be £1000 or more? Surbiton,London.”
“Joined not long ago, went on today to start using the account, password lost. tried get it rectified, website totally useless, Still cant get it sorted. Chat does not work neither doe e mail. Wast of time.”
“Coral's website is awful. It takes ages to load no matter what browser you use. Alternating between race cards is a chore. The mobile site is worse, it very rarely let's you sign in. Avoid!”
“Disgusting I put x2 bets on the same match I won both bets and they have cancelled one of the bets and cut the payout from£37 to £8 on the other !!!!!!
How can they get away with this what a bunch of robbers !!!!!!!!
I've added x4 pics the first 2 show my bets and then the last 2 show what these lot have done the end result was 5-2 what a joke”
“I have played on slot machine over 1.5 hours and no drink was offered then at 21:50 the person in charged Danny shouted to finished on the slot machine so I cashed out then at 21.56 I asked Danny if I can used the toilet he told is a big no and advice me to go across the road n used Mc Donald toilet n I told him it's not professional to do so as I bursting for a wee n Danny still declined me to use the toilet in Coral n I was very upset n it was the first time I came to play on the slot machines this but normally I used to used paddy power or william hill n there never being a problem n I think your staff need customers care training. The shop is on the high street of Gillingham opposite of McDonald's n I have never came across this situations in betting shop for the last 27 years. Please do something about it so next time it won't happen. It is not looking good for Coral about this sort of behaviour n hope to hear from u soon . Thanks khris 07717104521 or email khris_rungien@msn.com”
“I won my bet last night and now coral are claiming "breaking news" only won if portugal won within 90 minutes, nowhere on my bet slip or before I made the bet does it state this.”
“there roullette wheels are the worst on the internet never pay out save your money pla others customer service is the worst ive had from any online book maker”
“Absolute joke!! After a few big wins on the game Thai Flower I now cannot access it via my mobile or the app!
Was told the game itself was experiencing problems but my friend signed up and could play from her phone as could my boyfriend! It appears it's just my account that won't allow me to play my favorite game!!
Customer support have been totally useless! Don't respond to emails etc!!
Another customer lost!
Avoid this website!”
“Disgraceful company, take your money under false pretences and then ignore all contact requests to resolve it. Have made complaints to IBAS & Gambling Commission regarding the practices, as have hundreds of others”
“Went into a coral shop in Glasgow (cessnock) placed a £5 each way on number 7 6.50 at Wexford duly won at 5/1 . Before my bet was placed I was standing at counter waiting for staff to put my bet on as she was dealing with another customer on the shop floor I asked could I get this bet on she then went behind counter and placed my bet. I went up to collect winnings and was told it was 16 second late I said I was waiting at counter before race was off she was on her own as other staff member was away for a cigarette I then phoned customer care who after a debate on phone they called the shop and all of a sudden it was late by 22 seconds and they checked CCTV from their security in England and told me I was late and wasn't getting paid. Now someone is telling lies 16 seconds to 22 seconds also CCTV was checked i don't believe a word they say anymore and will be taking this further as it was totally disgusting customer care from CORALS.”
“Coral had what seemed a very good offer; if you place £20 bet on the Euros outright winner you get a £10 free bet for every home nation goal in the first round. Trouble is they don't want to give out the free bets and keep fobbing me off!
Never had this problem with other betting sites so suggest people stay clear of Coral.”
“went to corals betting shop Bromley to place a bet. handed over a slip & £900 to bet on Portugal. got no response from the woman behind the counter watching her making phone calls. after a few minutes I asked what the problem was. She stated there was a £500 limit & was waiting for an answer to her call. we are now at 7.50pm, still no response other than the an sitting next to her being less than helpful. now at 7.55pm, too late to get to another shop.
I asked where the notice was stating the limits applied. The man stated there was no requirement to do this.
To add insult to injury, the woman told me I could now only place a bet of £450 at 8/15 but I could place another £450 at 1/3.
This practice is absolutely shocking & a real con on punters.
There will be no shame on Corals who will continue to rip off their customers.”
