“Cowboys! They don't like winners! I had the audacity to get a better price quicker than their lazy traders and soon after I received an email saying that my bonuses and best odds entitlements were to be removed. They should be thankful to the punters who help to adjust their lines for them.
Now, I can't place more than 6.88 on any betting selection on their site.
Pathethic. They don't want my itty bitty stake money eating into their huge 100 million pound or so yearly profits.
Winners not Welcome! Vulture Capitalists who dont want to give anything back to the little man! Stay away- go to Sky Bet!”
“Have never had to review a company but feel the need to after my experience. On 04/12/15 I placed a bet on the International premier league tennis event. They had two markets running, overall tie odds which is who wins most games over five sets wins and match betting on each individual set. I bet on the individual set, the first set between Fabrice Santoro and Carlos Moya. Moya won the set 6:5 and my bet was paid as soon as the set finished, I got 8/11 and off £18 I had £31.19 visible in my account. I was then looking at other bets I could place with my winnings when I noticed my balance on 0. I rang customer services and no one had a clue with anything in regards to tennis and I was advised it was probably a system error and it will be rectified. No, what they did was after paying me for the bet I placed was retract the bet and all of a sudden I had an open bet of £18 on the overall tie odds, something I did not place. Again I rang customer services as this was not bet I placed but after going through to telebet they were adamant that was the bet I placed. I asked them what they initially paid out for and they said match betting on the first legends set. I told them yes the bet I placed was that and you paid me for my correct bet. A reputable business like Coral I thought they would see my side and understand my initial bet was the right one and they were wrong for retracting my bet and changing it to a different bet altogether. Again this was not the case and were implying I was lying as to the bet I originally placed. I have deposited a fair amount with Coral and an £18 bet for £13 gain I would not kick up a fuss over but my bet was 100% on the first set only. I will never deposit money to them again over this as it's more the principle rather than anything else. I strongly advise if you are betting with these to screenshot every bet you place as you don't have a leg to stand on otherwise.”
“I opened a connect card on shop and few months later opened online account and deposited £5 . After winning £359 they locked my account and said I will get only £5 back. The customer support said no matter either I have lost or won they gonna returned the deposited amount only. So if you had similar issue and lost stake on 2nd time account then you are allowed to get your deposit back. And one of my friend has permanently closed his online account but he opened connect card and had lost so much in coral machine so he is entitled to get all his money back.. If you had same problem with coral try to get your money back.”
“Total crooks. I was offered an introductory bet on a horse at long odds. Placed a fiver on it but it never ran and they refused me a second intro bet. I have had other problems with Corals, followed the customer complaints route via email and letter but they didn't bother to reply. I no longer bet with them and urge others to avoid.”
“I am not a gambler and never put a bet on before but saw an offer on 24/10/2015 that was too good to miss. I clicked through to the site which wanted me to become a member and leave a deposit which I did via PayPal. When I went back through to the site the offer was not to be found anywhere, offer was 6/1 actual offer was 4/11, big difference. On trying to get my deposit back I was told via live chat that they do not deal with PayPal, quick enough to take your money though. I had to enter a debit card details to process a refund which is pending, have no idea how long that will take.
Do not be conned by this company with it's two actors who offer what is not available. It's not a lot to most people but I would have had a nice £60 to put towards putting the heating on.”
“Same as previous reviewer.
Every time you try and cash out a bet it says you are not logged in!!!!!!!
This has happened so many times I have lost count.
It's a shame that their mobile app constantly has problems which for me lets them down!!!
Why don't you stay logged in until you physically log out?????”
“Had a £5 bet over 5 teams to win which would of got me £1159, 4 teams winning and the last 2 drawing so I thought lets "cash out" for £40! Oh shock!!! Typical Coral website all of a sudden decides to not load my bets up and constantly tell me I'm not logged in when I am! Couldn't cash out!!! But site begins to work fine when all the games finish! Fixed!! Fixed!!!! Fixed!!!! Won't be using them again think il stick to William Hill”
“I recently joined coral because a promotion came through to my facebook stating if you join and deposit 10 pound you get 50 pound when i did this i didnt receive the £50 i contacted customer services and here is a copy of the chat... I dont think this is acceptable
Sayful: Hello. Thank you for contacting Coral Customer Service. How can I help you today?
Sayful: what was the name of this promotion?
rachpaul14: im not sure
rachpaul14: its just a welcome bonus
Sayful: the welcome bonus is bet £5 get £20
rachpaul14: not what it says on your promotion page
rachpaul14: it states... NEW welcome offers! get £50 welcome bonus for just £10
Sayful: that is for casino
rachpaul14: well it doesnt state that
Sayful: it would if you go to the casino page
rachpaul14: it came as a promotion through my facebook and if it stated that i wouldnt of joined it should be made clearer
Sayful: regarding this issue you would need to that promotion and opt in
rachpaul14: its false advertising and i bet lots of people have fell for it
Sayful: you instead received the Coral £10 TV New Account deposit Bonus bonus
rachpaul14: i know what i received but i was expecting different like your new welcome offers says
Sayful: if you didn't play through this bonus I would of been able to credit it, but I am now not able to
rachpaul14: how about you give me the extra 40 pound? then its not false advertising and you have put the customer first and resolved the issue?
Sayful: regarding this you would need £10 in your balance
rachpaul14: after i have deposited 20 pound already you expect me to put in another 10 pound so you can do what your promotions say you do?
Sayful: you need £10 to get that bonus
Sayful: thats the only way it can be credited
rachpaul14: so what are you going to do about your false advertising? because im sure its against the law?
rachpaul14: isnt it strange how other websites that are not that big as a company go out of there way to help customers yet a big company like yours cant do that
Sayful: im sorry you feel that way but regarding this issue I cannot credit the bet unless you have a balance as the bonus has a ring fenced amount
rachpaul14: So all your company want me to do really is just waste more money before you can help your customers? its ok because i will write a review and tell all my friends and family not to bother with your company as you are unhelpful and false advertise. hope your ok with losing new and exsisting customers
Sayful: Is there anything else I can help you with today?
rachpaul14: you havent helped me at all
rachpaul14: your company really need to work on there advertising and customer service
Sayful: im sorry you feel that way
rachpaul14: well deal with it and go the extra mile to help your customers thats what i have been taught
Sayful: regarding this I can credit that bonus unless you are eligible
rachpaul14: so credit the bonus
Sayful: you are not eligible
rachpaul14: how am i not eligible when i have deposited 20 pound and played it
Sayful: because you played it
Sayful: you did not opt in for the promotion
rachpaul14: well when your promotions tell people they need to opt in to something maybe you will get more customers.
rachpaul14: in that case opt me out i have copied this chat so will be posting it in my review thanks
Sayful: Thank you for contacting Coral Customer Service today. If you need any further assistance please don't hesitate to chat with us again. Enjoy your time on Coral.”
“the site has absolutely too much going on that makes it too hard to place bets.numerous problems include: when you want to place a bet in running the screen takes far too long to load and allow you to make a selcection.cash out is never available at any point.when wanting to make multiple selectiions on a horse race once you place the a selection it switches away from the main screen to an in running stream.so annoying.i have made selections and saved my option not to be asked for a price change notification yet next time asks me again.no in running option on horse racing.the site takes ages to log in,constantly logs you out.spend more time on the phone placing bets than on the site because it is so bad.coral should take a look at bet 365 website.its very fast.only positive is the lose by a head refund.even though that is only the win stake.overall its very poor.the customer service and phone line are very slow and awful.you ring to place a bet they ask a million questions.are very slow to place and some dont even know the league or event want to place.eg asked for odds on match goals in real madrid game.was asked what league are they in and what sport.not very knowledgable”
“Your cash out is a fix every time we have tried to use it when we have all but one team winning the web page will not open we have tried in different locations on laptop tablet and phone but as soon as the results come in all of a sudden it works as fast as anything a one of yes but on multiple occasions and others seem to be commenting the same”
“What is the point in advertising the cashier facility I tried for 20 mins to cash out a winning bet but there was no cash out available false advertising just another lie to get punters into shops”
“Had 5 out of 6 winning on my football bet coral sort ur cashout wats point having it if it don't work you lost me lots of
Money I ain't happy with ur service ?????”
“Tonight online I put a 9 team accumulator bet on for teams to win, when I looked in bet history it show as a cash out bet which I never expected, 70 minutes into the games I checked to see how the bet was going and see that 6 of the 9 games were winning, the bet was still showing as a cash bet but I could not cash out. I gave it ten minutes had another look and bet still showed as a cash out bet but i still couldn't cash out with 6 of 9 teams winning, I logged out and then back in and bet still showed as a cash out bet.
Why was the bet showing as a cash out when I couldn't cash out?? Not had much experience using the cash out option before and unlikely to try again.”
“Cash out service is a disgrace 10 mins to go only waiting for one team who is drawing no cash out available coral is the worst I have seen for cash out. Sky bet is the best”
“Was playing action bank on line £5 pound a spin got the bonus 30 free spins gave me £150 win first go. On the sixth go reloaded the game but no bouns every time you ring them up they tell you A load of crap robbing cunts”
