CORGI HomePlan Reviews

1.2 Rating 91 Reviews
5 %
of reviewers recommend CORGI HomePlan
1.2
Based on 91 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Over A Week
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CORGI HomePlan 1 star review on 29th September 2023
Robin Winter
CORGI HomePlan 1 star review on 29th September 2023
Robin Winter
CORGI HomePlan 1 star review on 23rd January 2023
Rae
CORGI HomePlan 1 star review on 23rd January 2023
Rae
CORGI HomePlan 1 star review on 9th December 2022
Ms Amys
CORGI HomePlan 1 star review on 9th December 2022
Ms Amys
CORGI HomePlan 1 star review on 9th December 2022
Ms Amys
6
Anonymous
Anonymous  // 01/01/2019
I had such big leak after new boiler system installed by corgi homeheat engineer knows that pressure is high once put new system but he disnt put pressure valve in first ho as saying I will do but it all flooded from my bath tub because of high pressure and damage so many things and also my celing and company is not very helpful I wouldn't recommend this company to anyone.
CORGI HomePlan 1 star review on 19th May 2022
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Posted 1 year ago
After four years I received my renewal quote which was £70 more than the existing cost an increase of about 30%. I queried this and was given a vague excuse about number of claims made and age of boiler - I have never claimed and the boiler is only 5 years old. I cancelled my auto renewal and my direct debit. I was then bombarded with phone calls. The first one claimed to be from Corgi Homeplan and then asked me my personal details which I refused to give - they cold called me and expected ME to identify myself! I ignored the rest of the calls which eventually ceased. I was then surprised to receive a renewal email on the due date and to find that they had reinstated my direct debit without my approval - a blatant abuse of the direct debit system. I cancelled it again and complained to the company. Hopefully that is the end of the matter.
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Posted 2 years ago
COMPLAINT OF CORGI ENGINEER
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Posted 2 years ago
Corgi homeplan cowboys.Do not use there simply use ever excuse to say your not covered.Another good old company name gone only used to trade on and make money without doing anything for it.Absolutely rubbish company
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Posted 2 years ago
Problem started with cHtg not coming on. This was Friday apprx 2.00 pm. Rang Corgi who sent two engimeers on Saturday. Had my suspicions about them right away, didn't even wipe there feet! They said it was a faulty prgrammer. Came back Monday and took them 3 hours to install! Still not working! Rang Corgi and they sent an engineer from Vailliant. He checked the boiler, said it's ok, left. Rang Corgi again. This time(Weds pm) guy turned up from Heywood Gas. Said it was a faulty diverter valve. Returned Thur am and fixed it. C/htg still not working. He said no power to the pump, but he wasn't an electrician (very common problem with c/htg engineers). Rang Corgi again. First electrician arrived scratched his head and left! Rang again! Second electrician arrived and at least temporarily gave me heating/hot water tilll he arrived back on Friday and installed another new clock. Eventually it worked! One week with no heating/ hot water in freezing conditions. Six visits from eight so called engineers and fifteen phone calls. Absolutely dire. Avoid. I'll cancel Corgi and go with Homeserve.
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Posted 2 years ago
Hot water went off so a plumber came .He ordered the part came back next day and fitted it. 2 days later same problem. Another plumber came ordered part and came the next day to fit it but said their was a big bang so he switched boiler . Now no heating or hot water as boiler switched off. Electrician came on Saturday night but was informed by plumber he did not do what he was supposed to. Second electrician phoned to arrange to get all electrical work checked. He said he would be either Tuesday or Wednesday evening. I get a call from Corgi saying he now cannot come till Monday . We are both over 70 All they say is they are sorry. Diabolical company beware folks
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Posted 2 years ago
Hot water went off so a plumber came .He ordered the part came back next day and fitted it. 2 days later same problem. Another plumber came ordered part and came the next day to fit it but said their was a big bang so he switched boiler . Now no heating or hot water as boiler switched off. Electrician came on Saturday night but was informed by plumber he did not do what he was supposed to. Second electrician phoned to arrange to get all electrical work checked. He said he would be either Tuesday or Wednesday evening. I get a call from Corgi saying he now cannot come till Monday . We are both over 70 All they say is they are sorry. Diabolical company beware folks
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Posted 2 years ago
I had a problem with the programmers on our system, this I was told was covered on my policy. However after a week had passed I still hadn’t heard anything so phoned again and was told abruptly that the engineer would contact me half hour before he arrived. Here I am now over a month later, and still, despite calling again and receiving 2 texts, one to say that an engineer had been booked for (this morning), and then another text to say that an engineer had been booked for tomorrow morning within a two minute period, I was already loosing confidence once again. You guessed it!!!! Still waiting (2 days at time of review), so there only remains one option now and that is to cancel contract. Just to add, in the past the service has been fairly consistent. The times that I have had to call them they have responded quickly and have solved the problem usually in one visit. But at the present time for me, their communication and service has dropped off the scale.
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Posted 2 years ago
i dont know where to start . they took £360 for the year . there clever they wait till the last minit to service your boiler . so you have paid up then come out say they have serviced you in a ten min. tell you things are wrong but never come and fix it been waiting 2 months . im 70 a cancer sufferer they dont care just as long as you have paid them . they lie they cheat and there thiefs i have cancelled my policy
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Posted 2 years ago
i am apriority customer and have been waiting on the phone for 22min then cut off. get more staff --what a poor customer service. thank god its not an emergency. Abysmal. I'll be cancelling soon.
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Posted 2 years ago
Terminated my contract this week. Booked my yearly boiler service and no one turned up. No one rang me to say the office had cancelled the service even though they have my contact number. When I rang them they told me I had cancelled it. Need I say more really.
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Posted 2 years ago
Do not even bother. An actual Corgi could do it better. Sent an engineer to fix a boiler the next day even though it should have been same-day. Engineer turned the boiler off and on again and said it's fixed. Worked for a few hrs and was broken the next morning. Said will send another engineer the day after (so day 5 of no hot water). Engineer came in, said it's a PCB and replaced it. Everything fine. 5 mins later engineer comes back saying they won't pay for the PCB and removed it. They said they'll have the manufacturer repair the boiler. So almost a week for something that should have been same day. All about maybe £20 or £30 difference in part cost.
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Posted 2 years ago
Spent a week without hot water was told part would take 2 days to come but still haven't heard from useless engineers who dont have the decency to call and say when they will be coming.
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Posted 2 years ago
Had my boiler serviced on 17th April Had my boiler serviced on 17th April. Everything absolutely fine and we received a certificate by email to this effect. We reported loss of pressure. Engineer advised a screw had disintegrated so he replaced it. Pressure still dropping so back he comes and advises we need a new pump but this would need to be fitted by Vailliant Enginee. Said engineer called out yesterday and advised our heat exchanger was badly corroded and had been for some time judging by the corrosion marks. Gas emitting at a dangerous level from back of heat exchanger so immediately dangerous. Corgi really couldn’t care less so we are without hot water and heating for the second day and we care for a disabled and vulnerable adult. Legal advice will be taken but please proceed with extreme caution.
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Posted 3 years ago
My brother-in -law who is nearly 90 and my sister who is recovering from treatment for cancer hve been without heating and hot water for 11 days. Yesterday, day 10, an engineer came to fix the problen but had the wrong part for the wrong boiler. It is an absolute disgrace as they were made fully aware of the vunerability of teir customers. It has a profound effect on their physical and mental health. Would not recommend this service. Wendy Newell.
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Posted 3 years ago
very unhelpful advisor answered the phone , refused to send an engineer , even though i explained the fault and happen the last time this happened. Requested to speak to a manager ,he said it would be 24hrs for a call back , i offered a time for they to call after 4.30 so i would be able to take the call he refused to take the time .It is a shame that the rating starts at one star , i would give them minus 10. They take your premium , but dont provide a service.
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Posted 3 years ago
I've been with them over 8 years just had my direct debit taken out and after 2 days being charged for canceling another £50 I wonder how they justify this absolutely unnecessary looking after their customers what a joke...
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Posted 3 years ago
I am only giving one star because there is no 0 star option. CORGI is the worst provider ever. I very humbly ask everyone not to go with them they are cheap but guess you get what you pay for. Never ever going to go with Crogi even if I am offered it for free.
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Posted 3 years ago
Terrible service, had to wait 6 weeks for another engineer to be sent out as the first one didn’t bother to come again after his initial visit. Second one came and wanted to replace the light switch with a cheap plastic part rather than the one I had fitted before. Cancelled my policy in the end would never use corgi Homeplan again. Wanted to cancel my policy and was then threatened by a cancellation charge for the remainder of the policy. Be aware!!!
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Posted 3 years ago
Every1 stay away from this company Unprofessional, bad communication, poor service. Had boiler problem. Called corgi They charged £60 callout fee. Problem wasnt fixed. Poor communication by the engineer and there team. Over a week i had no hot water and heating, they made me wait. Every time engineer came out they kept saying oh u need a part. I said but ur here with the part correct? He said no they didnt tel me u need a part. Useless comoany
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Posted 3 years ago
CORGI HomePlan is rated 1.2 based on 91 reviews