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Cosmetics Now Reviews

4.1 Rating 1,653 Reviews

78 %

of reviewers recommend Cosmetics Now

Company Reviews

Product Reviews

4.1

Based on 1,653 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Cosmetics Now 5 star review on 12th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took some time to receive the products”

Posted 3 years ago

“On time delivery.”

Posted 3 years ago

“Product is good, shipping was really slow even before covid. Took ages to even start to be shipped”

Posted 3 years ago

“Took too long to receive item”

Posted 3 years ago

“Very slow to dispatch and deliver”

Posted 3 years ago

“I thought this was within New Zealand not dropped shipped from Hong Kong this cased shipping to be longer than I expected.”

Posted 3 years ago

“Still waiting on my 2 separate orders. Never usually takes this long.”

Posted 3 years ago

“Edit: Cosmetics Now has responded to me and refunded the cost of two of the damaged products. I’ve edited my rating to reflect this. ——————————————————— Would not recommend. Bought 3 lip balms as gifts. Two of the three balms were damaged (misshapen and had black specks). The packaging also showed evidence of having been open before, and one of the boxes was even black on the inside! Cosmetics Now replied saying that all products are brand new and they prioritise quality, but this certainly shows otherwise. I’ve included pictures where you can see this. Contacted Cosmetics Now and they replied promptly the first time but have stopped replying ever since I asked for a refund. In my email to them, I sent pictures and suggested sending the two defective products back for a refund. Probably a hit or miss kinda place. You might be happy with your purchase, but don’t expect to be entertained if you encounter any issues. Incredibly disappointing service, I would shop anywhere else. Would also like to add that shipping took over a month! I understand that corona might impact delivery times but many purchases (both local and international) that I made after this purchase arrived. Not entirely sure if it was a coincidence that the shipment arrived shortly after I emailed them (after waiting for a long time), or if they maybe forgot and only sent the product out after I emailed them.”

Posted 3 years ago

“Products prices are quite high!”

Posted 3 years ago

“Good received ! But how come the hair oil does not come in a box packing. In the purchase order, the hair oil should come with a box! Also, the bottle is not made of glass. I bought this item from you two times before. It always come in glass bottle with a box. Is this product some kind of fake goods not from the original producer ?”

Posted 3 years ago

“price/product ok but slow delivery and too many spammy emails. trying to sell me the same item I just got delivered.”

Posted 3 years ago

“Took over 3 weeks to receive it. Perth should not be serviced by Melbourne.”

Posted 3 years ago

“Delivery took a while”

Posted 3 years ago

“Helps to lighten the melasma on my face.”

Posted 3 years ago

“Packaging was well packed. However the message that I customised was not how I wanted. I included emoji, which turnt out to be a question mark. Wish they would correct it and did not include the question mark at alll”

Posted 3 years ago

“First time used. The delivery time was bad, but lets put that down to Covid-19, although i'm not getting the same delays with other suppliers. Points for communication though, that's what counts. Will use again”

Posted 3 years ago

“Thank you for the order. but i think your delivery process to the UAE is just too long. 1- it took me 2 months to receive my order, 1 month for it to reach the post office and another 1 month it was in the post office and i did not know about it because the website did not put my phone number in the order for the post office to contact me. I had ask and call them. 2- i think if you just deal with aramex or dhl it is much easier for customers to be satisfied with the delivery process. 3- I like the products in your website alot and how easy it is to find what i am looking for but my only concern in the delivery and shipping. I want to order again but i will have to think about all that long process since I want my orders to reach me faster like other websites.”

Posted 3 years ago

“I did not like that the shipping options automatically defaulted to the paid option rather than the free option. I think this should be the other way around. I canceled an order and reordered as a result of this.”

Posted 3 years ago

“Well I was disappointed as I thought I was getting a travel pack of soap. But instead it was the pack that soap goes into .I just think its advertised wrong . Other than that in the past I've always been happy with the service.”

Posted 3 years ago

“Took a long time for the items to arrive.”

Posted 3 years ago

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Cosmetics Now is rated 4.1 based on 1,653 reviews