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Cosmetics Now Reviews

4.1 Rating 1,651 Reviews

78 %

of reviewers recommend Cosmetics Now

Company Reviews

Product Reviews

4.1

Based on 1,651 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Cosmetics Now 5 star review on 12th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer of Cosmetics now for a number of years. I find that their range of products, their prices and their customer service are all excellent.”

Helpful Report

Posted 4 years ago

“I have been waiting for my order since April 19th and I have not received any emails or updates. Says label created and nothing. No post office pick up- nothing. I tried to call and no one to talk to. Left a message no one called me back. I spent 79.90 and I want my money back or the item. Are you even a legit business.”

Posted 1 day ago

“BEWARE: As many other reviews state, very misleading shipping times! There’s only a very small disclaimer under the picture of the product when you first view it in regards to whether it may be shipped from America - causing a delay of weeks. There’s no subsequent disclaimers at any point of the purchase process, to the point where it says it will be delivered in 3-4 business days as it seeks to re-confirm your order before purchase, and again in your email confirmation after purchase. It’s deceptive and misleading conduct designed to secure your business. The product itself great and no other issues, but wouldn’t order from here again as I wanted it the next week, not weeks later! You know this is widely reported in reviews, do better.”

Posted 1 week ago

“Absolutely awesome service and love the product's from this company. Thank you again.”

Posted 2 weeks ago

“DISGUSTING....order placed on 1 March, it's not 8 April...still not received. Cannot speak to anyone as they never answer the phone...only receive a generic email reply to my emails SCAMMERS DO NOT BUY FROM HERE !!!!!!”

Posted 3 weeks ago

“Great company and fantastic range with competitive pricing. Highly recommended.”

Posted 1 month ago

“I’m still waiting for my order, WHERE’S MY ORDER?! It’s been two weeks going to 3 weeks now. I did not get any tracking number or any update. I do not recommend this website. Very poor customer service when I called an Indian lady answered saying it takes two weeks. It’s more then two weeks now, not only that when I received an confirmation email it says it takes seven days 😢”

Posted 1 month ago

“It's impossible to imagine worse service. I've been trying for a month and a half to get my paid order! I hope I never have to deal with you again!”

Posted 1 month ago

“Made a purchase as a gift for my girl and a week later I received an email saying that the item is out of stock and that i was given a refund. They said it would take 3-5 business days. 1 week later i sent an email and they said it had gone through, at this point i thought maybe it would take a while longer and waited another week before sending another email. again i was told it went through and to check with my bank. I did so and a week later i sent another email asking what account they sent the money to.. they replied back saying "the money was sent to the acc that made the purchase, card number ending in '----'." On my bank it clearly shows that that was not any of the cards i own or that was used to make the purchase, every time i try to explain this they say that they fulfilled their side of the refund. THEY NEVER SENT ME THE MONEY.”

Posted 1 month ago

“I really like CK Body Wash. The smell is not overpowering at all. It also appears to last some time.”

Posted 1 month ago

“I would seriously question this companies policy on delivery times they display. The product I ordered had a delivery timeframe quoted of 7 to 12 days. I then paid over an additional price of $18 for express delivery. Despite numerous emails where the company consistently quoted 7 to 12 days delivery, it is now 16 days and I still don't have the item, nor a tracking number as it allegedly is still not in the country! The company then amended the product on their website to advise 7 to 15 day delivery! Constantly changing the goal posts to suit themselves. Yet here we are on day 16, which is over their quoted delivery estimate. I will never order from this company again. I could've got the product within 7 days from numerous other reputable companies. Very poor and deceiving customer service.”

Posted 1 month ago

“Ordered a skin care moisturising product by Olay (a box of 12 x 250ml containers) on 28 January 2024. Has not arrived as at today's date of 17 February 2024. Very poor service. If I had read the reviews by other customers on this page I would not have purchased from this company.”

Posted 2 months ago

“It was a discouraging and, frankly, shocking experience! To receive an entire cardboard box, filled with packing paper, which contained nothing but a single sample skin product instead of the product itself. Not to speak about the environmental irresponsibility of such packaging! The fact that on the sample product, there is a picture of the real product that I intended to buy really made me feel like this was a bad joke — at the customer’s expense. It was of course because of that picture of the real product (reproduced in the photo on the website) that I was led to believe the real product (not the sample!) was what was being sold for 12$! In the reply that I received from Customer Service, there was no sign of goodwill to deal with the false advertisement. This company is a real scam and an environmental disaster.”

Posted 2 months ago

“Very competitive pricing and the product arrived as described. Happy to recommend Cosmetics Now and will use them again.”

Posted 2 months ago

“Ordered a perfume two weeks ago but still not even dispatched and no response to emails.”

Posted 2 months ago

“The most disappointing experience! I ordered some products as the birthday gift for my friend. After 3 days of waiting I received the email, that my order was cancelled. I ordered another products. It was one week ago and my order still hasn't been sent. My another order was also processed more than one week before it was sent. Another disappointment is - every time, on the next day after placing the order, I received an email where all ordered product was already with discount. I feel like the company teasing and cheating me. Very very bad experience. I will never order from this company anymore.”

Posted 2 months ago

“The parfum I received was a FAKE!!!! zen by sheisedo has a longevity of at least 8 to 10hrs the one I received no longer than 1hr!!! the lid of the bottle was different not the one I purchased will not be ordering from here ever again!!!”

Posted 2 months ago

“Always fast and reliable service”

Posted 3 months ago

“The price is good but the forgot to send my order and didn't even apologize. I've got that parcel in 3 weeks.”

Posted 3 months ago

“I order all my special cosmetics f try on Cosmetics Now. They are reliable, orders shipped immediately with great updates on arrival delivers. Not to mention they are reasonable prices and competitively priced. I would highly recommend this site”

Posted 3 months ago

“Paid for product 28 December 2023, nothing received by 15 January 2024. Have called, emailed, and no response, only silence. This is called THEFT, SCAM, FRAUD! BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Haven’t received anything and no one is talking to me.”

Posted 3 months ago

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Cosmetics Now is rated 4.1 based on 1,651 reviews