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Cosmetics Now Reviews

4.1 Rating 1,653 Reviews

78 %

of reviewers recommend Cosmetics Now

Company Reviews

Product Reviews

4.1

Based on 1,653 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

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Cosmetics Now 5 star review on 15th February 2022

Cosmetics Now 5 star review on 12th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order all my special cosmetics f try on Cosmetics Now. They are reliable, orders shipped immediately with great updates on arrival delivers. Not to mention they are reasonable prices and competitively priced. I would highly recommend this site”

Posted 3 months ago

“Paid for product 28 December 2023, nothing received by 15 January 2024. Have called, emailed, and no response, only silence. This is called THEFT, SCAM, FRAUD! BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Haven’t received anything and no one is talking to me.”

Posted 3 months ago

“Ordered on the 5th of December, didn’t receive my order and a month later after multiple compliants they finally decided to tell me my item was out of stock. I wanted a refund but since I had to get a new card because of fraud they couldn’t refund so they asked to provide BSB and account number which I did which was over a week ago and still no refund. Multiple emails sent asking where it is and even tried calling, no one replies or picks up the phone.”

Posted 3 months ago

“CUSTOMERS SHOULD BOYCOTT AND AVOID THIS BUSINESS AT ALL COST!! We have a string of email evidence from this business, right up to their CEO Murray Kester, filled with LIES, Fake info, empty promises and scams. They also cancel orders on Customers with no explanation; their customer service is not existent and they will even make up lies and empty promises with no follow through. Then once you call them out on their lies, empty promises and fake info, they then stop replying. There are plenty of other businesses online that have much better customer service and much better prices. Avoid this SCAM / SHAM business like the plague, otherwise you will just get burned very badly.”

Posted 3 months ago

“I ordered on 5th of December and it’s the 21st and it still is pending. Wanted for a Christmas gift”

Posted 4 months ago

“Still waiting for an item, no customer service to talk to, no reply to email, just want my item, not a great way to run a business!”

Posted 4 months ago

“despite me requesting a "leave at front door if no one home" for my order, your policy, apparently, is to require a signature. You should make that clear on your transaction pages, or preferably before. And if a customer specifically requests such service, you should be at pains to notify them of your policy well before despatch”

Posted 4 months ago

“Excellent price of product and rapid delivery thank you fantastic service”

Posted 4 months ago

“Quick delivery. Product is great good value.”

Posted 4 months ago

“Very easy website to navigate. Products as described. Fast and efficient service.”

Posted 4 months ago

“Excellent service and product”

Posted 4 months ago

“I ordered an item by mistake, sought to correct it after just a few hours but was not allowed. Then the item took too long to arrive from NSW and when it finally did, the return process was overly expensive and I ended up having to keep an item I did not really want. Not happy!”

Posted 4 months ago

“It took more than a month to get the product delivered”

Posted 4 months ago

“I was impressed with the quality of service from the initial online purchase to the courier tracking and final delivery. The main reason that I purchased via Cosmetics Now was because the price for my selected item was extremely competitive.”

Posted 4 months ago

“Great service, good loyalty points-rewards program, excellent stock of different brands and fast shipping. My go-to site for beauty products.”

Posted 4 months ago

“I have recently made my first purchase from Cosmetics Now and I couldn’t be happier with their service. Pricing t good and freight was fast. Will be shopping here again.”

Posted 4 months ago

“Ordered a perfume, it has been a month and i haven’t received the product. I’m now asking for a refund but they kept telling me there’s a delay in shipment, dont order from this site!!”

Posted 4 months ago

“On the order pages it says "3-4 days" for shipping but make sure you read the small print. I've been waiting a week and it hasn't even been dispatched from the warehouse. When I contacted them they said "The below disclaimer is available on the product page [https://www.cosmeticsnow.com/iteminfo/jean-paul-gaultier-le-male-le-parfum-eau-de-parfum-spray-75ml]: "This item requires additional handling time prior to dispatch. Orders for this item require 7-15 days to be imported to Australia from the United States. After arrival in Australia the item will be packed and dispatched from our Melbourne warehouse via the carriers below. Please take this into consideration if you are planning to use this item as a gift." So they do not dispatch in 3-4 days! Do not trust the product pages. When I asked about a full refund given the product still hasn't left the warehouse they ignored me and refused to discuss it. I actually am worried this is a scam now and I will likely not get my product on 1 December either (some 15 days after ordering). I would not recommend at this stage.”

Posted 5 months ago

“Made a purchase and it was cancelled 2 days later with no reason given. Cosmetics now, didn't even bother advising me. VERY POOR CUSTOMER SERVICE. Since leaving a bad review for this company, I have had nothing but harassment by phone and email. KEEP AWAY from this business”

Posted 5 months ago

“Hi recently wrote a bad review because I didn’t received any updates about my purchase for more then 10days. But when I bought the item I completely missed that this parfum wasn’t in Australia but was coming from a stock overseas. After the bad review i was called by the customer service and a nice girl helped me to speed the process and after one week my item was processed with express postage. So for any inconvenience before the check out make sure you read the processing time for your product. Thank you so much and sorry for my misunderstanding.”

Posted 5 months ago

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Cosmetics Now is rated 4.1 based on 1,653 reviews