Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Cosmetics Now Reviews

4.1 Rating 1,658 Reviews

78 %

of reviewers recommend Cosmetics Now

Company Reviews

Product Reviews

4.1

Based on 1,658 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

Write Your review

Tell us how Cosmetics Now made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cosmetics Now 5 star review on 15th February 2022

Cosmetics Now 5 star review on 12th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use these people! I bought a Fanola Rebalance shampoo, the bottom of the bottle clearly states P. 05/18 and E. 05/21.....and its now 11/22 OUT OF DATE BY OVER A YEAR. I contacted CN and they asked for a photo, which I sent. They're now telling me its not an Expiry date....no other explanation just 'its not an expiry date" what is it then? Do you think we customers are stupid? That was the first time I have used this site and it will be the last. I will now contact Fanola direct and ask them what P and E means and let them know how bad "Cosmetics Now is. BAD BAD BAD customer service”

Posted 1 year ago

“Here again, I still haven't received my parcel it's going to be about a month now. Worst shipping ever. They seem to be careless regarding the queries and still couldn't find any solution. I'm so done with this supplier. Never.....”

Posted 1 year ago

“I made an order on 19th OCT, and they never ship it out. I asked their support for 3 times, and they said it was due to a staff problem. LOL. So they can not ship lipstick out for 7 days. Then I asked for a refund. Now after 3 days, the order is still pending. LOL. NO SHIPMENT, NO REFUND, JUST SCAM”

Posted 1 year ago

“EXPENSIVE than the other suppliers and what really sucks is thier DELIVERY CRITERIA perhaps to make fool of customers. I haven't got my parcel even though I've paid too much for the standard delivery not delived yet and it's the worst online store I've ever come across. Don't think I'm gonna place any order again or recommend to any.”

Posted 1 year ago

“I love cosmetics Now, 🌸 The variety and value for money is wonderful. I just wish it didn’t take so long to deliver.”

Posted 1 year ago

“sk ii saved my skin and it's getting better every day.”

Posted 1 year ago

“The shipping is quite fast. However, I bought the sunscreen in August 2022, and u gave me a product that will be expired in April 2023. Not even a full year… I am not satisfied about it.”

Posted 1 year ago

“I placed an order back on the 24.4.2022 and still waiting for the delivery. Every time I contact the company i get the same message " we have talked to the delivery people and you will have it by the end of the week" still waiting. The tracking no. just keeps coming up with "no information available" Have asked for a refund now for the good paid for but not received. I will never be using this company again. I wonder if they will keep my money or actually return it to the rightful owner.”

Posted 1 year ago

“Always trustworthy. Delivery within a timely manner. Thank you **”

Posted 1 year ago

“Product perfect. Price much more expensive than other suppliers. (other suppliers were out of stock) Sadly another overpackaged product.”

Posted 1 year ago

“I am happy with the service and information provided about my purchases pre-delivery over several years.”

Posted 1 year ago

“Horrible customer service Wrong item sent through , first asked me to keep it at 30% discount then tried to convince me it is same product and although we returned it right away after 20 back and forth now just hoping the website representing your product to refund us”

Posted 1 year ago

“Love the Lancôme products!”

Posted 1 year ago

“Die Lieferung erfolgte sehr schnell und professionell. Insgesamt bin ich mit dem Produkt und dem Service zufrieden.”

Posted 1 year ago

“Best hairspray ever - so happy to be able to purchase in Australia now!”

Posted 1 year ago

“Super simple and well set out process for purchasing products.”

Posted 1 year ago

“Delivery takes too long”

Posted 1 year ago

“Product was exactly what I ordered- it was packaged really well and it arrived within a couple of weeks.”

Posted 2 years ago

“Prompt delivery thank you”

Posted 2 years ago

“Cosmetics Now is my go to for the purchase of all my cosmetics”

Posted 2 years ago

«
1
2
...
3
4
5
6
7
»

Cosmetics Now is rated 4.1 based on 1,658 reviews