“I received a terrible quality costume, and have contacted Cossky on social media & sent several emails to initiate a return, but they will not respond. $180 for a piece of plastic junk.”
“Do not buy from this company. Item arrived late after I had paid for expedited shipping and fell apart before I even got to wear it. They won't refund full amount - offered a ridiculous amount to compensate and told me to take it to a tailor to get it fixed. What they offered wouldn't even cover the expense of a tailor if it was able to be fixed, but the fabric is so frayed where it came apart at the seams that it would be impossible to repair.”
“I ordered my items in advance. They should have been here a week ago! I am still waiting for my 2 costumes. If I had known where they were being shipped from, I would not have ordered them at all.”
“I wish I would have read Cossky's negative reviews before I ordered. Their customer service is bad. They will not provide return instructions. The delivery time is more than double the time indicated on their website.
I didn't know when I ordered that this company, Cossky, simply drop-ships from China. I found the exact same costume on AliExpress for less.
Based on my experience, I can't recommend this company because they do not add any value or customer service for their additional markup.
My advise just look on AliExpress, if you find the same costume, it will be cheaper and delivered faster, probably from the exact same supplier Cossky is using to drop-ship from.”
“1.First complaint is of delivery: Instead of "up to 15 business days for delivery", the costume took 7 weeks and 5 days to arrive. The tracking number never worked for me.
2. I can't try on the costume, which looks nice by the way, because the zipper is completely stuck!!! It won't go down. I'd have to take it to a seamtress, if I wanted to wear it, as I don't sew.
3. the headpiece! How can you mess up a headpiece you ask? The headpiece has a fixed upper support which means you can't open the headpiece are than 4.5". It feels like your head is in a vice. On top of that the headpiece is trimmed in gold and the dress glitter is in silver.”
“Everyone loves my cosplays from CosSky!! People ask me where I got my cosplays and I’ve gotten a ton of compliments, including how accurate and beautiful it looks in person!”
“It's been over a month and I haven't recieved my order nor any info about it being shipped. It shouldn't take this long. There is no contact number just email and nobody gets back with you. Probably a fraudulent company. Be aware!”
“Ordered a costume exactly a month ago and it still hasn’t shipped. I’ve been emailing them and first I was told it would ship by the end of last month then I was told June 11th. Well it’s June 12th and nothing. I’m calling my bank for a refund they’ll just keep giving you a bs date”
“Ridiculous exchange policy. Although the return address on the package is in Illinois you must ship to Shanghai. No way to get my exchange on time now.”
“CANNOT GET MY REFUND FOR A RETURNED COSTUME!!!! I ordered a costume that did not fit well so I emailed them and they gave me return instructions which I followed to a tee. I have the tracking info and spent $96 returning the costume to China. At my own expense....to get my refund of $180. It's been 3 months and the package shows to be "STUCK IN CUSTOMS".....I need my $$ back. Not worth buying from this company in China if you can't return product that is damaged or doesn't fit. I just messaged them again....let's see if they respond. I doubt it. DON'T BUY FROM THIS COMPANY. Not worth it!!!”
“Scammers. Website looks legit. Will give you fake order number and fake China tracking number with fake tracking number statuses. Everything looks legit up until delivery, post office here never received no such package, never heard of the tracking number. BEWARE SCAMMERS!!!!”
“Do NOT order from this company
No packing slip or info to return the items
Will dispute charge with credit card company and reporting this company to BBB
Will not refund
Do not use !!!”
“1st time ordering. Sizes not true to their chart. I measured and still ordered a larger size. Was too small. Wanted to return but return cost as much as the dress. They don't stand behind their product. I am out almost 40 bucks. Oh they refunded me $2.88. Whoop whoop”
“I ordered a Weird Barbie dress from them and when it arrived it was not the size I ordered. The label said it was, but the measurements were completely different than those listed on their website. They refuse to refund my money. Total rip off. Be careful ordering from them!!”
“Cossky states they offer fair refunds for their curstomers, but this is not true. I ordered a costume and the zipper was defective and wouldn't unzip enough to get the costume on. They offered me $8 to repair, but the actual cost to repair the zipper ranged between $35-$40. I asked to return, but they requested I pay the shipping back to China. The shipping cost exceed the item value. Buyer beware. There is no refund! If your item is defective, you are stuck with it.”
“Ordered an Omni-Man costume on August 31st and paid for fast shipping ($20) for the costume to be here on time for a convention. The costume never arrived on time so I will now be missing the convention and the excuse behind why it wasn’t shipped on time was horrible. “Sorry the order is still processing now. And need some time.” Said customer service. Will never buy from this website ever again and the only reason I did was because another cosplayer said this website was amazing. Guess it’s a hit or miss.”
