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Costbuys Reviews

1.5 Rating 52 Reviews
6 %
of reviewers recommend Costbuys
Company Reviews Product Reviews
200,000
 Questions Metrics
1.5
Based on 52 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Costbuys Reviews
Visit Website

Phone:

855-955-2678

Email:

help@costbuys.com

Location:

101 N. Verdugo Road # 11531
Glendale
91206

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Costbuys 5 star review on 10th April 2023
Delph C Newman
Costbuys 5 star review on 3rd February 2023
Edwards C Dawson
Costbuys 5 star review on 13th January 2023
Hughes B Meyer
Anonymous
Anonymous  // 01/01/2019
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Anastasiia
Verified Reviewer
“THE WORST SHOP EVER! DON’T WASTE YOUR MONEY! I ordered a bedding set in the beginning of December. When I placed the order it didn’t show the amount I was going to pay, it was appeared after I submitted it. It costed $100! For a bedding set! 2 pillowcases and a duvet cover made from polyester FROM CHINA! I contacted customer service right away - I don’t want to spend my money on this poor quality - it’s expensive! They told me they couldn’t cancel it and I would need to return when I got it. I got my order in the end of January and returned it right away to the address in China they provided. So I sent them the receipt - no respond. Now it’s been almost 3 MONTHS since I returned it and I’m still waiting for my refund. They don’t answer my emails or just keep saying that they will contact the supplier...and then nothing...silence. I tried to call them on the phone they have on the website - there’s only a voicemail. Not even their new bot Sally is helpful! I paid $100 for the order + $35 for the shipping to China + MY TIME AND NERVES. THE WORST PLACE. WORST CUSTOMER SERVICE!”
Helpful Report
Posted 5 years ago
Cameron T.
Verified Reviewer
“Deceptive company. The shipment update email (which came about a month after ordering)misleads you to believe it's departing from CA. It's a Chinese company. Mid-March and I haven't received my shoe order placed on January 11th...And a rep lied to me last week stating that the items were in transit. Turns out It's still being processed. I called Amex to refund my money. NEVER order from here, guy!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Sooooo disappointed. Ordered sandals which took TWO MONTHS to arrive. The site makes it look like they ship from California, but really it’s China. Style of sandals was cute, and fit was good. However, these were advertised as leather, and the sandals I received were VERY cheap looking, thin plastic!! Will never order from this site again. Wish I’d read all the other negative reviews.”
Helpful Report
Posted 5 years ago
Jacobson
Verified Reviewer
“I bought a winter jacket but the sizing was way off... I expected a X-Large because I sometimes layer but the jacket, although marked X-Large, fit more like a small medium. Watch for size issue on winter jackets.”
Helpful Report
Posted 5 years ago
Julie
Verified Reviewer
“TERRIBLE experience. I paid for a coat over one month ago and it still hasn't arrived. They are great at returning an email but not delivering your product. I'm going to report them to the Better Business Bureau.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Still haven't seen the junk I got suckered into buying off your site. It's been over 20days now and it is still not shown as moving. I don't no what is going on but if I would of known this is how your site costbuys operates I would not of wasted my time. I will never ever buy anything from your site again and I am letting everyone know just how much your site sucks. I have never hated a site as much as I hate your and I will be posting this for any and everyone to see so they don't get sucked into getting any of your junk. At this point all I want is my money back so I can get it from someone who want to deliver it to me. Thanks for nothing ”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I placed an order for an 2XXL rain coat. The coat is thin, cheap fabric and would fit a 12 year old girl; not a woman. I am trying to return for refund. Went to website and when you try to fill in their contact information, it will not let you. I emailed them and they referred me to the contact form. I will NEVER buy from them again.”
Helpful Report
Posted 5 years ago
Steven Bell
Verified Reviewer
“its been over 2 weeks it haven't shipped i called they don't return calls i gotten stuff from china it arrives in 2 weeks i haven't received nothing yet”
Helpful Report
Posted 5 years ago
MM
Verified Reviewer
“I placed my order over a month ago. I tried calling them but only heard an answering machine. Then I sent them an email about my order. The next day my fone automatically Rejected a call from Burundi, AFRICA!!! This truly proves that the California address they claim they’re from is none other than a PO BOX!!! I warn u DoNot order from them. If u placed your order w/PayPal you’ll get refunded immediately. They need to be PERMANENTLY removed from the web!”
Helpful Report
Posted 5 years ago
Jaime H
Verified Reviewer
“This company is awful. I had not received my item for over a month, then they sent the wrong item. After making at least a dozen calls and leaving a dozen voicemails, leaving a dozen unreturned emails I contacted PayPal. After the file was claimed I finally heard from the company wanting me to ship the item to China!! I luckily had to return to California which still cost me $11 to ship. They then contact me wanting me to remove a bad review. I am glad I paid through PayPal so I did get my money back- please read these other reviews bc others have not been so lucky”
Helpful Report
Posted 5 years ago
Rene Bracamonte
Unverified Reviewer
“DO NOT BUY FROM THIS FAKE COMPANY!!! Their address is a post office mail box and not an actual store. If you are having issues with the company like I am, her name is Chloe Avena and her email is calvin.chloe@outlook.com they emailed me today trying to get me to remove my bad review on google and the BBB.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“This company is FAKE! DO NOT PURCHASE NOTHING FROM THIS COMPANY!!!!!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I bought a rug online at Costbuys and a few days later I received a gift certificate in the amount of the rug. I was not asked if I wanted a gift and I have had zero luck getting my money returned to my debit card. I spoke to a live person on the phone once and have left several emails and voicemails asking for resolution. This is the worst customer service that I’ve run into. I am still waiting for my money to be returned but if not, I will look into taking further action.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“DO NOT ORDER FROM THIS COMPANY. THEY ARE A FRADULENT COMPANY THAT RIPS PEOPLE OFF! You WILL NOT get any customer service, you WILL NOT get your order in less than a month even if you pay the FORTY DOLLARS for express shipping. The orders are sent from CHINA! The website says you get a refund if you return your item within 30 days of PLACING your order. How can you return the item within 30 days if the item takes 39 days to be delivered???? Unless you want to be scammed, DO NOT ORDER FROM TJIS COMPANY!!”
Helpful Report
Posted 5 years ago
Jeromy L
Verified Reviewer
“2 months and still getting the same emails when I ask where my order is... the phone number goes straight to voicemail with no answering machine pretty sure I got scammed”
Helpful Report
Posted 5 years ago
Katie
Verified Reviewer
“I ordered a bag on 11th december and paid a premium for express delivery (2-4 days). It is now 16th Jan, no sign of the item and customer service has not responded to my e-mails. I am unsure on how to proceed and how I can claim a refund on this when I cannot get in contact with anyone. Extremely unhappy and I suspect the positive reviews on here are fake.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Your positive reviews are obviously fake..check grammar, word placement. I cancelled this order before it was “shipped” Jan 12th...on Jan. 2nd. You shipped anyway. You are a fraud. I am sorry I did not read reviews. My cc will not honor this payment. Still no delivery...”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Do not order from this website. I ordered a size large jacket for Christmas, and they sent me the right jacket but in a size medium. I contacted them about exchanging the jacket, but they claimed they sent me a large and would not reply when I sent pictures clearly showing I received a medium. This went on for about a week, because it took them a day to reply to each one of my emails. I would have had no reason to try and have a large sent to me if it was what I received, but I guess they did not understand that and would rather me get the wrong item than admit they made a mistake.”
Helpful Report
Posted 5 years ago
D Strand
Verified Reviewer
“This site is a total scam. They take your money and will send you something different than you ordered, I ordered three swimsuits. One arrived in a size larger than I ordered. The other two never arrived. They even told me they sent the wrong size but refused to refund my money., DO NOT purchase from this site it is a scam,”
Helpful Report
Posted 5 years ago
Jacqueline S
Verified Buyer
“A friend recommended Costbuys to me and I think they're okay.”
Helpful Report
Posted 5 years ago
Costbuys is rated 1.5 based on 52 reviews
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