“T shirt perfect.Had I not liked the jacket so much it would have gone straight back.Clearly previously worn,dirty mark on sleeve so creased the pleat at back totally obscured.having washed and pressed it it is fine.In the past even sale items would not have been sent out in this state.I would add I recently sent back another item that arrived a creased and crumpled mess.As a very long standing customer I expect better.”
Thank you for taking the time to leave this review. I understand that our customer services manager has given you a call to discuss this and it has now been resolved. Kind regards Daniel
Thank you for your feedback, Mrs Turner-Tymm. We appreciate your comments and are glad that you are happy with our service and quality of products.
Best wishes,
Daniel
Thank you for your 5* review Mrs Thorne. We’re thrilled to hear that you appreciate the quality, punctuality, and packaging of our products.
Warm regards,
Cotswold Collections
“Excellent service - goods arrived next day.
Unfortunately I had to return trousers which were far too large ! I have had no acknowledgement that you are processing a refund.”
Thank you for your review Mrs Hall. I have looked into this and can see that your refund was actioned yesterday so you should receive it back in your bank account within the next few days.
Kind regards,
Daniel
Thank you for your wonderful 5* review, Mrs Mullan. We're so glad to hear that you are delighted with your top and trousers set. Enjoy your holiday!
Warm regards,
Daniel
Thank you, Bridget, for your wonderful review. We're thrilled to hear that you're delighted with our efficient service and presentation. Your satisfaction means a lot to us.
Warm wishes,
Daniel
Thank you for your kind review Mrs Kenyon. We're thrilled to hear that you are pleased with the skirt and blouse. Your satisfaction means a lot to us.
Warm regards,
Cotswold Collections
“Lovely three quarter length tops
Fit perfectly
Cosy mink colour top - cosy and warm - I liked it so much I ordered another one ! All Cotswolds Collection purchases were in the sale - really happy - beautiful clothes- thank you”
Thank you for your wonderful review, Mrs Ainsworth. We’re thrilled to hear that you’re pleased with the quality and design of your sweater.
Cotswold Collections
Thank you for your 5* review, Judith. We're sorry to hear that the trousers were too small, but we'll be happy to exchange them for a bigger size once we receive them back.
Warm regards,
Cotswold Collections
“I ordered several items from your recent sales offers. Your notifications, service and delivery were very good as usual - so reliable and pleasant to deal with. Unfortunately one of the items was too lage and the correct size was out of stock, but it is so easy to re-pack and return without any fuss. The other items, a gorgeous blue jacket and a warm pocketed cardigan fit perfectly and I look frward to wearing them.”
Thank you so much for your fantastic review. We're thrilled to hear you had a smooth experience with our notifications and delivery. It’s great that your other items fit perfectly and that you’re looking forward to wear them.
Warm regards,
Cotswold Collections
“I find Cotswold Collections very helpful and items ordered arrive very quickly.
The Dusk Rose quilted jacket I have purchased is well made. Very warm for the winter months and a good fit.”
Thank you for your fantastic review. We're thrilled to hear that you found our customer service team helpful and that you're enjoying your quilted jacket.
Warm regards,
Cotswold Collections
“Love the blue sleeveless wool top - fantastic as all your clothing - have bought far too many over the years - just can’t resist lovely quality especially when you have your sales.”
Hi Josephine, thank you for your lovely review, we're so pleased you decided to choose Cotswold Collections. We have passed your feedback along to the rest of the team who are equally as delighted, especially the designers. Best wishes, Madeleine.
