“Disorganised and indifferent, appalling service.
Received less than half the order 6 days after ordered and paid for. After much chasing and very little response from them, 30 days later received a refund for part of the order, which they said they could not deliver even though they were still sending me promotional emails inviting me to buy exactly the same items.
49 days after placing the order and even more chasing (much of it ignored) received 2 missing chairs and a refund for the remaining outstanding items.
Although I told them I have cancer and was not well placed to deal with this sort of stress, they showed a high level of indifference and often failed to reply or to carry out undertakings.
There are equally good products available from other suppliers. Cox & Cox are simply not worth the trouble.”
“Ordered some garden lamps which broke after 5 days. I had to report them to trading standards and email managers asking for help. Eventually they sorted an exchange. This company has beg. Sold out of administration to a another company with Middle East Directors. I’d avoid them, lots of complaints and still not financially secure.”
“Still awaiting refund for grey sheepskin seat covers . I will not purchase from this company again.It’s a shame as Cox&Cox was a favourite of mine and I had always thought of it as a premium brand .It no longer lives up to expectations.”
“After a year of trying to get my gift voucher to work I finally managed to spend it but....never received my order! The order was submitted on the 16th of April.”
“Dreadful company with worst Customer Service I have ever experienced. I telephoned to complain about delivery charge of £30 for one man delivery. Delivered by driver DHL. Parcel weighed 7kg by Royal Mail would have cost £7. Do not use this company at any cost. You are being totally ripped off. Zak in Customer Service couldn’t care less, was rude and uninterested.”
“Horrible customer service from a horrible company the only reason they implemented data Was so that they could take advantage of their customers who were forced to either. Work. Or do school from home during the covid pandemic”
“Don't risk buying anything from Cox & Cox! I ordered a rug at the beginning of April and today I rang to cancel my order for non delivery to discover that they have gone into administration. In the end they agreed to cancel the order and refund my payment only to receive an email 2 hours later to say that my order had been despatched! I'm not at all happy!”
“Ordered in January 2023, have been informed they are in administration, however, the items I didn't receive are available to buy again on the website!!”
“Also spent £1000 three weeks ago and was notified today they have gone into administration taking my money and no product. And there website is still live so others will continue to be tricked into handing over money and making fake orders when they have closed down. Disgusting!”
“Do not use these cowboys. We spent £1000 only two weeks ago and they have gone into administration taking our money and no product. They were still taking orders only two days before going down. Avoid like the plague.”
“Ordered side tables in November - delays ongoing and after contacting customer service several times kept being assured will be delivered and given estimated date we had a letter today to say that they’ve gone into liquidation and we won’t get our order! Disappointed they were not more honest”
“"Succulent & Eucalyptus Wreath" looks absolutely nothing like the picture - very cheap looking and foliage nowhere near as full - leaves broke off during delivery + online image cannot have been accurate. Why can't you leave a review on the Cox and Cox website? Very dodgy. Too expensive and extremely poor quality product. Won't be using this company again. Return would be too costly/inconvenient, so this will be going to local charity shop in the New Year.
UPDATE: I contacted Cox and Cox with my order number weeks ago and have still not received a reply.”
“Utterly disgraceful company.
Spent 3 days on continuous hold. Never reply to emails or answer the phone. Have literally stolen £1500 from me for something ordered mid-November with a delivery within 12 day promise. Was told that it was sent, but the courier lost it. Then was told that actually it wasn't sent as the Manufacturer forgot to send it, to now being told that it wasn't even ordered in and that the manufacturer is out of stock until End-Jan, Start-Feb.
Can't even contact them to complain about it. Will never ever buy from again.”
“Atrocious customer service- they don’t answer the phone or emails. I have paid £30 to return 2 mirrors - extortionate in itself- money has been deducted from my account but still no details re when the mirrors will be picked up/ arrangements. I appreciate it is a busy time of year but still inexcusable. I won’t be shopping here again.”
“Do not order products from this company. They sell outdoor Christmas lights that cannot be used outside. When I rang to ask them what I should do they just told me it was written on their website. When I finally got through to speak to someone the person on the line gave such a qualified apology it wasn’t really an apology. I could go on but DO NOT BUY any of their lighting products.”
“Staff attempted to be helpful but turned out to be somehow incompetent. Each single interaction ended up in me contacting them again to get things right. The whole process, including friendly meant gift voucher was just a disaster and kept me busy on the phone and email for over a week. The launcher set had a broken part - which could not be replaced - so packing all up and getting the courier back again. One can choose a day but not the time and again they phoned before 7 am. Gift voucher: The dog lead was a collar in a plastic bag saying 'lead', then of course no lead in stock - so now having two collars different sizes but no set. In the end I did not want to send it back as all I could get was another gift voucher .... I was also shocked by the poor quality of the launcher we ordered (Ravenna), you cannot get the full information from the very glossy website. It turned out to be done in Vietnam (delivery time !!! - summer was over by the time we finally received it) and in very light wood - wouldn't dare to place my old aunt on it. The whole experience made us to 'never buy furniture from the internet only although the advert was in a glossy magazine'. As others I would give it a 0 stars if possible. And please don't give me one more "I am sorry to hear ..." no more excurses - I just want to get this company out of my email inbox !!!”
