“Ordered pre lit olive tree in AUGUST!
Received e mails putting back delivery date monthly. Told it was dispatched in November but nothing was delivered. Unable to get any response until today, will hopefully now get a refund. Appalling customer service.”
“Absolutely atrocious experience with Cox & Cox. This company should be avoided at all costs. Their fancy website and pictures are not worth being sucked into. I ordered a red train set for my son's first Christmas and one of the carriages I was sent was damaged and had clear dents in it. The very same day it was delivered I emailed Cox & Cox and attached photos of the damage. This was before Christmas, and I asked for it to be rectified either by a partial or total replacement and to date, I have heard NOTHING back. The total lack of customer care is remarkable. Utterly discourteous and clearly all the company is interested in is taking your money with no satisfactory customer service either before, during, or after a purchase. Awful experience. I hope people will think twice before ordering from Cox & Cox. It's just not worth the hassle. I rather pay more elsewhere and not be treated like a mug.”
“Exceptionally poor customer service, no response to numerous emails, phone calls continuously getting cut off whilst holding for over 10 mins.
Shame because the products i've had so far are all good and vfm.
Deliveries and lack of communication is letting them down.”
“Ordered an outdoor pre lit Christmas tree, once assembled discovered it was broken.
Emailed and they said courier would pick it up, courier did not turn up.
Emailed again, they apologised and sent courier again, courier did not turn up again.
Have emailed again and am now waiting for same false promise.
They still have my £100 and Christmas is long gone.
Do not buy from these liars. Their products are shoddy snd customer service non existent.
I’ll be contacting my bank and trading standards to get my money back and hopefully closed down.”
“Never ever again. Ordered November and still no sign of goods. No replies to email, do not answer phone. Still trading but NOT supplying.
DO NOT USE THIS COMPANY.”
“If there was a zero, I would click it. Ordered for Christmas 3+ weeks ago and still no delivery or any dispatch details. Money taken on the day of order but np further communication. Phone and email queries to CS not answered. The worst customer service ever experienced. Do not buy from this company.”
“I am saddened to say that the service and continued delays received from Cox & Cox have resulted in me saying avoid this company at all costs. No response from customer service emails and after eventually getting through on the phone after almost an hour wait I get given no information other than we will email when its on its way, she was next to useless and very frustrating to talk to . NOT GOOD ENOUGH, both items were for Christmas, one being an illuminated tree, which is no good to me when they finally decide to send, although that may be in time for next Christmas. Still no update from them and its been almost 6 weeks since I ordered. They took my money the day I ordered though, so glad they put themselves first. Businesses like this don't deserve their customers.”
“Spent hundreds of pounds in September on items that were said to be in stock and items that were due to be in stock in October. Late December, still no sign of anything. They did reply to one of my emails at the beginning of December to say part of my order was with their courier who would be in touch for delivery within a week. Lies of course.. and still no luck with a refund, this looks like one big scam”
“Ordered an item in November which appeared to be in stock , still hasn’t arrived at the end of December and after several emails I have just been told delivery time to be March even though over the phone the lady said it was in stock at the warehouse ?! Very poor service.”
“Same as everyone else . This company is NOT interested in it’s customers.
Ordered tree decorations and wrapping paper in November . Arrived 23rd December !! No communications , no one to speak to . You can’t run a business like this nowadays !
Check to see if the items you bought are in the sale , it wouldn’t surprise me with this company .”
“Pre ordered Christmas tree in August for October delivery, then told November to finally speak to someone who said it might arrive week before Christmas. Absolute joke. Refund given , don’t waste your time”
“Ordered and paid hundreds of pounds for items nearly a month ago, was informed at point of online order 2 weeks delivery. No response from company to phone calls or my email. Very disappointing.
Unsatisfied customer.”
“Terrible service.
Ordered Christmas decorations on 20th November. Chased with 3 emails - no response. Tried calling - phone lines switched off so they can deal with emails!
Order finally arrived a month later (18th December) but decorations no use now I’ve already decorated. One item damaged as well. Returns have to be paid for by the customer.
So disappointed with this company.”
“Same problem as other customers. Lured into Cox and Cox's 25% off flyer on 13 November for some new household lighting to brighten up this drudge of a Winter. I was assured they would be dispatched after 15 working days... no sign of them this side of Christmas. Unable to contact customer services via phone and email unanswered. Dire.”
“Ordered 24th Nov. £450. Trusted them on their stated delivery times. Since then - nothing. Can’t phone, won’t respond to email, generic response of ‘please email customer services’ on social media. So disappointed in a once good company”
