CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.77

4.8 Rating 877 Reviews

97 %

of reviewers recommend CraftShack.com

Company Reviews

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Metrics

4.8

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

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CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering and great selection!”

Helpful Report

Posted 6 years ago

“CraftShack has consistently provided a great selection of hard to find craft beers and even popular craft beers at a great price. The convenience of getting these beers shipped to my house is so great and way beyond any other vendor in this space. You will always get what you order from CraftShack and they have always provided top-tier service. The beers always come in fresh and never out-dated.”

Helpful Report

Posted 6 years ago

Thank you for your 5-star review! We're happy to hear that you that you found our service convenient and that your buying/shipping experience has been great. We take pride in our ever-growing collection and do our absolute best to ensure that the product arrives the way the maker intended it to taste. Thank you again for the review. If there's anything you need, please know we're always a phone call away. Cheers!

Posted 6 years ago

“Great selection and timely delivery. I've never been sent an out-of-date IPA and I love the convenience of shopping for great beer from home. Highly recommend for all beer connoisseurs!”

Helpful Report

Posted 6 years ago

Hi Kurt, thank you for your 5-star rating. We're so glad to hear that your shopping experience and beers meet your expectation. We are privileged to have you as one of our customers and look forward to your next order! Thanks again! Cheers!

Posted 6 years ago

“So far, I am very pleased. I was able to get a variety of beers that I don't typically see in my craft beer stores near me. I love the variety and the easy to shop platform. To be fair, I ordered so much beer, that I haven't had enough time to review individual items yet. However, I won't hesitate to order again. I think the price point is a little high, but I balance that with the fact that I'm getting supply that otherwise would not be in my local stores.”

Helpful Report

Posted 6 years ago

Kirk, thank you for much for your 5-star review! We're happy to hear that you are pleased our service and found our website easy to use. We take pride in our ever-growing collection and work very hard to offer the industries best rewards program, backed by our 100% satisfaction guarantee and the best customer support team. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 6 years ago

“Had almost given up on finding Belching Beaver Peanut Butter Milk Stout until I found CraftShack. Easy ordering, quick delivery...thanks to CraftShack, I'm now enjoying one of the best stouts I've ever tasted,”

Helpful Report

Posted 6 years ago

Hi Charles, thank you for sharing this great review! We are thrilled that you still get to enjoy your favorite beer. Thank you for choosing CraftShack, and please visit us again soon!

Posted 6 years ago

“Easy ordering, great selections and nice packaging.”

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Posted 6 years ago

Hi Jessica, thank you for your positive comments and 5-star rating. Feel free to call us or send us an email if there is anything we can help you with. Cheers!

Posted 6 years ago

“Great service with very prompt delivery. Have ever experienced only 1 minor issue, but their customer service department worked to immediately resolve it and exceeded my actual expectations. The flat-rate shipping is by far the best idea they have had to date, and is the reason I keep coming back (besides the great beer selection of course) more frequently than I might otherwise. Looking forward to my next box to arrive!”

Helpful Report

Posted 6 years ago

Thank you for the positive review, Scott! At CraftShack, we never want to leave a customer unsatisfied, as it is our commitment to see that we keep to our code of 100% satisfaction guaranteed to all our customers. So we're happy to hear that our customer service team was able to resolve your order issue immediately. Thank you again for sharing your experience with us and look forward to your next order!

Posted 6 years ago

“I found this site and I am exceptionally pleased. I have tried other sites but the variety from all over the united states is fantastic. I recommend this site to all beer drinkers”

Helpful Report

Posted 6 years ago

Hi Mark, thank you for much for your 5-star review! We're happy to hear that you are pleased with our service and your that buying/shipping experience was faultless. We take pride in our ever-growing collection and work hard to make sure we can provide to customers' needs. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 6 years ago

“I love my glasses and the little note enclosed with them was a cool/fun touch :)”

Helpful Report

Posted 6 years ago

Hi Tina, hearing that you loved your glasses and the little note is the best thing we could hope for! Your review means a lot to us. Thank you for choosing CraftShack. We look forward to your next order!

Posted 6 years ago

“I sent my nephew some Bell’s Anniversary Cherry Stout. Delivered promptly and he loved it!”

Helpful Report

Posted 6 years ago

Thank you for the 5-star rating. We are pleased to hear that you got exactly what you wanted out of your online-buying experience with us at CraftShack and that your nephew enjoyed brews. Thanks again for your review and look forward to your next purchase!

Posted 6 years ago

“Great delivery service.”

Helpful Report

Posted 6 years ago

Thank you for the 5-star rating. We're so glad to hear that you are satisfied with our delivery service. We really appreciate your review and look forward to working with you again in the near future. Thank you!

Posted 6 years ago

“I bought Belching Beaver/Deftones SwerveCity IPA for the first time because they’re my favorite band and that’s the last of their beer I haven’t tried and I was very satisfied with my order.. the beer tasted great and it is now my favorite. Thank you for having it in stock...”

Helpful Report

Posted 6 years ago

Thank you so much for your 5-star review! We're happy to hear that you found a new favorite and that your first time buying experience was positive without any faults. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 6 years ago

“This company allowed me to buy my husband his favourite beer moose drool that stopped distributing to Texas Thank you!”

Helpful Report

Posted 6 years ago

On behalf us all of us at CraftShack, I would like to thank you for sharing this great review! We are thrilled that your husband still gets to enjoy his favorite beer. Thank you for choosing CraftShack, and please visit us again soon!

Posted 6 years ago

“Quick and easy website. It’s a great way to try beers from all over the country.”

Helpful Report

Posted 6 years ago

Thank you for your positive comments and 5-star rating. We're happy that we can offer tasty beers that you can't get locally and we're grateful to have you as a customer. Feel free to call us or send us an email if there is anything we can help you with. Cheers!

Posted 6 years ago

“Just received my second order from you guys and I was very happy with the entire process from placing to order to receiving my delicious beer. My Deftones collection is now complete. And I will be buying more beers from you in the future. Thanks”

Helpful Report

Posted 6 years ago

Hi Kelli, we appreciate you taking the time to leave us a review. It's awesome to hear that you've been using our website to complete your Deftones collection and that your buying was positive without any errors. We are privileged to have you as one of our customers and look forward to your next order! Thanks again!

Posted 6 years ago

“Super user friendly and really helped making a 21st gift easy!”

Helpful Report

Posted 6 years ago

Thank you so much for taking the time to leave a 5-star review! We are glad that you found our website user-friendly when creating a birthday for someone and that it was easy to use. Thank you for your business and hope to see you again soon!

Posted 6 years ago

“A Mecca of rare and hard to acquire beer from around the world. You have a lifetime customer in me.”

Helpful Report

Posted 6 years ago

Hi Nathan. thank you for taking the time to leave us a review. We are privileged to have you as one of our customers. We take pride in our ever-growing collection and rare beers and work hard to make sure we can cater to customers' needs and request. If there's anything you need, please know we're always a phone call away. Hope to see you again soon!

Posted 6 years ago

“Love Craftshack. I'm a huge Mikkeller fan and they always have a good stock of their beers and liquiors. Cheers”

Helpful Report

Posted 6 years ago

“Was surprised with the fast shipping and the product they had for sale, really enjoying the new rewards wallet!”

Helpful Report

Posted 6 years ago

“I have used Craftshack more for spirits that beer, which I know seems odd. Blanton's has long been one of my favorite bourbon's, and these days is really hard to find. Twice now in the last year Craftshack has managed up a few bottles, and emailed about it in their newsletter. Quick shipping and careful packaging too. However you're finding these bottles, keep it up!”

Helpful Report

Posted 6 years ago

CraftShack.com is rated 4.8 based on 877 reviews