“After having problems with the app to pay the payment, I rang customer services and spoke with Abena. D, who was excellent in resolving the problem, she was nice, fast and she made sure I was sure that everything was okay. I wish all call centres were as effective as this and would like to thank Abena for her patience and professional approach.
Thanks.”
“After having problems with the website to pay a final payment, I rang customer services and spoke with Bola, who was excellent in resolving the problem, taking the payment and emailing me that the the loan was now complete. I wish all call centres were as effective as this and would like to thank Bola for his patience and professional approach.
Thanks.”
“I have bought goods through creation for many years and have never had a problem. I spoke to a fantastic lady today Miracle she was professional and just put me at ease. I wanted to pay off my agreement and Miracle made it easy to understand and talked me through every step. Miracle apsoluty deserves her name god bless her thankyou.”
“I needed help today as I'm finding it very hard to get into my account I spoke to one lady who wasn't very helpful,but rang again and spoke to a lovely lady called Christine who was extremely helpful and resolved my problems even though I was a bit cranky due to frustration so thank you Christine .”
“I wasnt waiting long at all for someone to answer then got a friendly helpful guy Alan who answered helped with me enquires and changed details I needed doing.
Thankyou!”
“Had the best experience with this lovely lady today (Madihia) was so helpful & really took the time to listen & understand my situation.. Great job made me feel at ease. 10 out of 10 from me. 🙂”
“Sarah was a brilliant advisor in customer care she was extremely knowledgable & very helpful with my problem I bought an AEG hob online from currys & found out there was a £20 price difference Sarah immediately emailed currys to ask for the authorisation to deduct the over amount of £20 charged on my creation IDPLAN Sarah also explained if my a/c does not show the correct balance within a few days I should ring creation back thank you Sarah
from Ann Hogarth”
“I has been help with a loan by customer adviser name Dawn Curry, Dawn was very helpful, patient, professional and friendly, she made it easy for me to go through all the process,
I appreciate very much her help.”
“I have spoken to a lovely lady called Carolina and she was very polite on the phone and understandable and clear to my situation. Sorted my issue out straight away so very pleased with her customer service”
“My experience with Creation Consumer Finance has been more than positive.
I have run into Money problems and held of ringing them as I was frightened of the response I would get from them.
I suffer with an illness and explained that to 2 different staff I spoke with on separate occasions.
Anmol yesterday who I spoke with took her time with me took stock of my account and my position with my finances at present.
She ensured the whole time through out my call that I was ok to continue and to take a break when ever i needed to. She explained everything to me in simple terms and how we could get me back on track. Nothing was a problem for her. She even offered my more help from Creation ref my illness and told me never be frightened to ring them.
Everyone's experience is different, I can only say how great Anmol made me feel after the call to know we have a plan in place and that I am taking positive steps to sort my financial mess out.
Please if you have money issues talk to Creation they will help. I did not think they would and believe me I owe them a large amount of money.
This is helping me get on the right track, Anmol was fantastic and went above and beyond in my view. She took stock of my finances and understood everything I am going through. Anmol's work colleague who I spoke with a month prior to whom I cant remember his name was very helpful and understanding as well.
Times have changed and finance companies have changed they are there to help and listen. If you dont feel happy with the service ask to speak to someone else. I am still in shock at the help I got and the help I can have if I require it.
I understand my credit rating is ruined by my actions but Creation are helping me sort it.
Fair play.
5 star from me”
“This is a fantastic company who recently provided me with interest free credit on a recent purchase. I've always used creation for things like this and will always continue to.”
