CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like a refund on my purchase as my dsquared2 t-shirt has just come out of the wash for the first time and the badge has already got black marks on it where the plastic material on the badge is fading away”

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Posted 7 years ago

“Excellent service,great deals and always kept up to date ,10/10”

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Posted 7 years ago

“Usually very good, last order came in 2 parts which wass inconvenient.”

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Posted 7 years ago

“Quality products, and so good at informing there's bagain/discount to be had, good customer care with buying and also dealing with returns/refunds. Overall generally good”

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Posted 7 years ago

“When spending over £200, I don’t expect to pay for postage. Especially such a poor delivery service. Fastway said they received my parcel from Cruise three days ago, still no parcel updates on their website and no sign of my delivery.”

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Posted 7 years ago

“Love ordering from Cruise. Hassle free, and always comes well packaged which I like. Not had to return anything yet”

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Posted 7 years ago

“GLS said that they have delivered, but have not received the package. I send an email to you and NO response!!! Were is my package????”

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Posted 7 years ago

“Best collection in bestsellers like Neil Barrett,Balmain,Dolche & Gabbanna”

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Posted 7 years ago

“Been ordering from Cruise fashion for a while and I haven’t encountered any problem yet so I am pleased with the service I receive.”

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Posted 7 years ago

“Top notch, i'm from Belfast living in Perth Australia and still ordering from yourselves. Clothes arrive on time - all good!!”

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Posted 7 years ago

“I purchased a palm angels T-shirt as a gift and was very disappointed to find the item was missing the fashion security tag which is a big statement piece to the T-shirt! It took a week for the customer service representative to to find an outcome as the communication was so poor. The AGREED outcome was to exchange the T-shirt which I was assured it was in stock. 3 days later I received an email to say my refund is being processed. Refund? I emailed the representative who had been dealing with my issue and to this day I have had no response. Disappointed is not the word. First time ordering from this company and I will certainly not be ordering again. My birthday gift became a shambles. Thanks cruise fashion .”

Helpful Report

Posted 7 years ago

“Order confined 17/8 Order processed 20/8 Deliver 21/8?????? Awaiting collection 22/8 Order collected 23/8 Finally got delivered 28/8 missing my sons birthay 26/8 Not happy at all”

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Posted 7 years ago

“After ordering 4 items next day delivery, I was emailed through the night to tell me one item would be cancelled due to stock issues. Understandable, but when the delivery came it only had part of the order in it, and I had to wait another day or two for the other item. Again this would be understandable but not after spending £9.99 on next day delivery.”

Helpful Report

Posted 7 years ago

“Ordered a cap priced £145 online was charged £145 ... came with sticker on label marked £116. Bought a long sleeved off white top, arrived with massive hole where tags used to be (that had been clearly ripped off by someone who then returned and you resold, tags where loose in the bag). I returned in store.”

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Posted 7 years ago

“Excellent service A++++”

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Posted 7 years ago

“Product was good but paid for next day delivery and it turned up 5 days later. Not impressed”

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Posted 7 years ago

“Excellent good value and.came on time defo use cruise again”

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Posted 7 years ago

“Missing item from order Ordered set of boxers they didn’t come sealed cardboard was ripped”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Awesome branded good”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews