CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very good costumer service as I ordered two items , got one straight away but still waiting on the other and had no word back as to why it’s late”

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Posted 7 years ago

“Ha I g to send back, short arrived and had three white marks over the collar. Did not realise you need to pay for postage on returns. Won’t be buying again. Plenty other sites offer free delivery and returns”

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Posted 7 years ago

“I haven't received my trainers yet.”

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Posted 7 years ago

“After paying £140 for a pair of stone island jeans plus £6.99 delivery which I think is a joke the jeans came with no badge! Isn’t that what you pay for! Not happy I rung up to be told badge would be sent out I’m still waiting a week later won’t be ordering again!”

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Posted 7 years ago

“I cannot find a way to get in touch with you. I do not have a working tracking number and cannot use the courier's website. If I do not hear back from you, I am going to cancel the order.”

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Posted 7 years ago

“Happy with the purchase. Although it was ridiculously priced, the recipient seems delighted. I do think that the delivery charge is outrageous though and far exceeds the norm, especially when it's not next day delivery. In fact, I'd go as far as to say it really should be free delivery given the cost of the items.”

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Posted 7 years ago

“It’s fulla bangers”

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Posted 7 years ago

“Clothes arrived marked , creased and not folded up . Useless customer service imo . I had to wash and iron them all .”

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Posted 7 years ago

“Great products but received in poor packaging for the money spent. No more cruise labelled pouch for clothes which is disappointing”

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Posted 7 years ago

“When can I get my refund”

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Posted 7 years ago

“Ordered navy , got red, sent back , Cost 9 pounds no refund on postage to send back Two days after order got offer in , same top 60 pounds cheaper.”

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Posted 7 years ago

“Excellent service, shoes delivered safely in excellent packaging. Will definitely order from them again”

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Posted 7 years ago

“Very Prompt service”

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Posted 7 years ago

“good service”

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Posted 7 years ago

“Competitively priced .. Delivered on time, as promised!”

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Posted 7 years ago

“Delighted I got a 20% off code on the day of my birthday , bought a couple of things and saved a bit of money . Service was great and had them delivered in about 3 days . Lovely gesture.”

Helpful Report

Posted 7 years ago

“I have ordered online several times and never had any problems with my orders. Unfortunately my last order there have been a few issues and I am still waiting to get an answer about my missing jumper that was not in my parcel. This was for a present so I have had to go out and buy another gift elsewhere as I have not had an answer about this item. Also I had ordered 2 kids t-shirts the same style but different colours and on the website they said there was stock but when my order was processed I got a credit for 1 of the colours which was no use for me as the gift was for twins boys so I needed 2 of the same style of top. I was generously refunded the delivery so that I could order the t-shirt in another colour.”

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Posted 7 years ago

“Writea réview when you sought mue missing parcel out”

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Posted 7 years ago

“Quick delivery of item, nicely packaged.”

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Posted 7 years ago

“Top was creased and had marks”

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Posted 7 years ago

CRUISE is rated 3.9 based on 11,541 reviews